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Forums » US Cable Support » Comcast » Comcast HSI » [Connection] Problems in Chicago (AGAIN!)
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machone123

join:2001-12-03
Plainfield, IL

reply to Compman21
Re: [Connection] Problems in Chicago (AGAIN!)

I have friends all over that are having high latency about 4 hops into the ATTBI network between 6-12pm the last few nights.

Everytime i called support i got the run around so i took it higher... I wont say specifically what i did but I now have the ear of the top comcast people in the area and trust me, they will look into this since the order to help me came from top Comcast executive management.

When you get slowness maybe you could do a traceroute and email it to me...

for example, in DOS do a "tracert www.yahoo.com > c:\trace.txt"

Email me the trace.txt file that gets creates and I can use it to show them it's affecting MANY users.

machone@thermal-reactor.com
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