CS_Buddy
Black Mage
Premium
join:2002-01-03
Canada
clubs:
| Not Tech Enough To Understand?!
quote:
NTL executives decided not to inform their customers about the decision to implement 1 gig a day caps because they didn't believe they were "'tech' enough to understand".
This has to be one of the poorest excuses for not informing customers of a pending change. I don't buy that for a second. They were too afraid to announce they were making the changes because if they had made it public, they'd have to explain their reasons for doing so ahead of time, and provoke arguments and debates which might prevent them from being able to pull it off.
If they believe their customers are not "tech" enough to understand what a 1GB daily cap is, then how do they expect to explain it to their customers when they cut them off and call them explain why? Isn't it the same thing? If you're going to have to call your customers to explain why their internet isn't working now they they have gone over the 1GB cap, how is that any different then sending out an email explaining it? In my opinion, the latter is kinder and would save hours of phone conversations with customers arguing the policy AFTER THE FACT. Were they even planning on warning customers since the policy did go into place, or were they just going to wait until they go over the limit and point them at the Acceptable Use Policy?! Think of how much time and money is going to be wasted arguing over the phone as to why they can't use the internet until the next day.
This policy is beyond ridiculous, especially in light of all the advertising that they have up still saying things like "unlimited internet usage" and "always connected, continuous service". This was poorly planned policy change and I can't believe they can get away with this.
My ISP has implemented a soft cap 10/5GB down/up per month policy. It hasn't even been put into full effect and I got emails MONTHS ago informing me of the changes that will be taking place.
"Not Tech Enough".... what a cop out.
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Black Mage may be evil, but he sure does love that Canadian Forum |
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lazarus_
join:2002-08-31
Resolute, NU
| they would also have a fun time explaining why their customers bills are a bagillion dollars.  "um you went over the 'bit' cap which is too technical for your simple mind, so just pay the bill.." lol
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Patriotism is virtue of the vicious |
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CS_Buddy
Black Mage
Premium
join:2002-01-03
Canada
clubs:
| reply to CS_Buddy
Oh I don't think the have the mind to set up to bill them. I think they'll just be cutting their customers off at the knees once they get to the 1GB limit. It would probably be more humane to just throttle their connection down, but that doesn't seem like the case.
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Black Mage may be evil, but he sure does love that Canadian Forum |
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