mikesama
join:2002-12-07
Newark, CA
|  Of course they're nixing it
I used to work tech support for a cable modem provider so here's what I have seen over the year and three quarters I worked for them.
Our tech support was pretty good when I signed on our manager had done technical support for netcom and had been promoted. He was hired on as the manager and didn't look to closely at the time to complete calls that the phone system spat out every week.
We only had two places with bad support stats and both were the problem of the local Cable provider (we were subcontracted to do cable modems.) One place had underground lines that were three feet below the local water table, and they wondered why they had problems.
Our support became sh%# when they got us a new manager who had "managed a high volume call center", which meant that he had managed a telemarketrs phone force.
Needless to say tech support went downhill fast and when I was laid off the company had 2 months left before it closed it's doors.
The Moral: Always trust managment to F%^k it all up. |
