kmac1
Off in new directions
Premium,VIP
join:2001-06-07
Port Neches, TX
|  From one Tech to another
To Andy and the rest of the TSG guys:
First of all I just want to salute you guys on what you've done for your customers. Being in the same situation, I know that whether or nor your company realizes it or not, your help HAS made a difference. I salute you and all you've done!
I know it can be difficult, walking on a fine grey line, but at the same time rewarding.
It's my belief that whether or not the ISPs and/or broadband believe it, tech support WILL be changing to reflect the new ways customers are able to get information. Customers are responding to "old-style" tech support, where you deal one-on-one, "face-to-face" with a support agent instead of a drone at the end of a long hold on a phone queue.
I hope that your management will see their error and change their minds about the support your Team offered. Till then, take care and protect yourselves and your jobs.
Ken
SBC Online Support
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Put your spare CPU cycles to WORK! Join the BBR DC Teams and join in on helping helping find ET or cures for diseases. SETI and Team Helix. Join in on the fun! |
