Ericthorn
It only hurts when I laugh
Premium
join:2001-08-10
Paragould, AR
clubs:  
 ·Paragould.net
|  Kudos so far to SBC
I just want to give my appreciation and thanks to SBC in my So Cal area for letting their techs post in the SBC forum and help any users asking. It's a great customer service for those of us that know about broadband and can communicate our problems to someone actively wanting to help rather then reading from the book of scripts (Have you power cycled your modem?)
I wonder what BellSouth mgr came up with the idea to limit customer service? And how much he makes? And when can I get his job... I can come up with stupid ideas all day.
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All I wanted was a Pepsi |
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dreverett
join:2001-09-22
El Cajon, CA
| Amen- I received not only better, but much faster help online via the SBC Techs here than on the phone. It's made my one problem I've encountered go away quickly.
He did what a 2 hour phone call could not, and identified my line problem so I could intelligently talk to the repair center and tell them where to start.
SBC Management- DON'T EVER TAKE AWAY ONLINE SUPPORT FROM YOUR TECHS. IT IS A GREAT PLUS TO THE SERVICE YOU PROVIDE. |
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