  drjim Premium,MVM join:2000-06-13 Torrance, CA clubs:
| Get a CLUE!
These guys in "Management" need to read "The Cluetrain Manifesto" by Doc Searls, et al. They're cutting their own throats by disallowing their Tech Support to directly interact with the very people who are their business....THE CUSTOMER! drjim -- One man's Magic is another man's Engineering. [text was edited by author 2002-12-06 20:02:08] |
|
 ecarlson
join:2002-12-07 Reston, VA
| said by drjim : These guys in "Management" need to read "The Cluetrain Manifesto" by Doc Searls, et al.
I agree. I read that book, and found it insightful. It should be required reading for the management of those companies. -- - Eric, »www.InvisibleRobot.com/ |
|