hfwarner3
join:2002-12-02
Kennesaw, GA
| Re: ATT BROADBAND DOESN'T CARE ABOUT COSTUMERS AT&T sucks, but they are still better than Media One was before AT&T bought them out. I had digital cable and broadband through them and it rocked. The speed was awesome (area code 30062) and I was a happy man.
3 months later, my wife calls me at work to tell me the cable guy just showed up and disconnected the cable. I call them and they transfer me to Collections, who tells me that I have not paid my last two bills. I apologize and head home that night to talk to the wife about paying the cable bill. She pulls out cancelled checks ... it was paid!
I call Customer Service and they show I am paid and up to date but the computer also has some flag about collections. I talk to Collections again and they keep insisting I am two months behind. I fax them cancelled checks and they offer to give me a credit. What?!?
So now Customer Service says I have a credit of over $160 while Collections says I am paid in full, *BUT* they want me to pay a reconnection fee to have my service turned back on. I argue and argue that it is *THEIR* mistake and they tell me there is nothing they can do.
I told them I did not want service reconnected and turned my equipment back in that day at lunch. AT&T would have to *REALLY* impress me to get my business since they are the same Media One idiots with a different boss. |
