Wazzup5
join:2002-11-01
Los Angeles, CA | What happened to
What happened to the Qwest techs who have been helpful on this board. Did they get threatened by Qwest like AT&T techs did, not to post?
Jimmy |
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drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA | I watch this forum and there haven't been many issues for the techs to look at.
dsltek, you still around? |
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dsltek
join:2001-08-18
Poulsbo, WA
clubs:
| said by drslash  :
dsltek, you still around?
I think so... but not in the same frame of mind...
But I feel I need to give everyone here some kind of explanation... Since
it was brought up... And I felt I made alot of friends here that I want to know
that I didn't just leave...
Yes... myself AND others, were accused of "representing Qwest" without
authorization, making "proprietary Qwest information" public, etc., etc....
straight to my Bosses, bosses, boss... (I think others made threats to that
effect... I guess they or someone made good on those threats...)
So we are publicly gone...
I'm sorry we can't post on these boards as ourselves... but rest assured...
I bet we'll be here all the same.
Sincerely,
Steve Hodgin
(dsltek) |
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AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
 ·Comcast
|  Major bummer, I wonder what would posses someone with the idea of cutting you guys off from us? A mentally disturbed individual? Or just someone who hates Qwest's customers?
For the life of me I can't think of anything that you guys have ever said that was truly confidential information, rather than just helpful information... |
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AkumalDave
Life's A Beach
Premium,MVM
join:2001-04-20
Minneapolis, MN
| said by AthlGrond :
I wonder what would posses someone with the idea of cutting you guys off from us?
If I recall the circumstances correctly, it appeared to be someone who (mistakenly) thought their livelihood was being threatened by information in the techs' posts. Putting the help desk out of business, or something equally as silly as that.
It's a real shame - and an indictment against Qwest (sounds like it won't be the ONLY one, BTW...) that their employees should be officially restricted from helping customers on their own time. Hardly the "Spirit of Service" Qwest professes to in public.
But, as customers, we all knew that, didn't we? Qwest has some great employees (and HAD lots more, culled in cutbacks), but their Corporate leadership continues to stink. Time to return to the old Co-op run phone companies, I think. It's harder to sweep millions out of the back door unnoticed when your neighbors are watching.
Thanks to all the Techs who have helped here and I hope the best for your future.
Dave |
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woodward
XMission Broadband
VIP
join:2000-12-28
Salt Lake City, UT
| reply to Wazzup5
Personally, I don't intend to accept that decision. Our account with Qwest holds a bit of clout as we're one of the largest ISP partners in Qwest territory. I plan on throwing some of that weight around in your defense.
I can understand Qwest being concerned up front about activity like this when it wasn't properly represented. Apparently slipknot did just that. I would hope a differing point of view from one of their better clients will draw different reactions. I'd encourage any other ISP partners lurking about to do the same.
Of course, I expect the 'interleave mind set' to conquer all; i.e. they will take the safer, general route rather than approaching an issue case by case.
"Spirit of Service," huh? What exactly does Qwest mean by this? The ghostly apparition of something that once existed? God forbid they let their techs help anyone in a public forum. |
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jplove71
IBEW 113
Premium
join:2001-03-16
Colorado Springs, CO | reply to Wazzup5
I said it another forum and I'll say it again here.
What you do in your own FREE TIME is your business, not theirs. |
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drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA
| said by jplove71 :
I said it another forum and I'll say it again here.
What you do in your own FREE TIME is your business, not theirs.
Unfortunately an employer can put pressure on their employees now more than ever. With the bleak market for telecom employees all an employer has to do is say 'boo' to its employees and they will fall in line for fear of losing a job and not finding another one in their field for a very very long time. The fact that the techs aren't posting here anymore confirms that this is exactly what has happened. The techs certainly have not done anything damaging to Qwest. While this site is a major technical meeting place on the internet, the overall impact of the Qwest forum shouldn't even register as a blip on the radar screen for Qwest. Somebody, somewhere went 'corporate' and spoiled the fun.
The only reason I don't want Qwest to go belly up is that there are many fine people that work for them and I don't wish anything bad to happen to them.
--
"You don't have to drink to have a good time...but why take a chance!" W.C. Fields (I wish I had said that) |
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Locaste
join:2002-09-26
Japan
| "The only reason I don't want Qwest to go belly up is that there are many fine people that work for them and I don't wish anything bad to happen to them."
It really is unfortunate, DrS. Qwest's upper management seems to have done a very thorough job of killing the company, however. In any case, I sincerely hope that the little guys who got caught in the middle do not have to suffer any more than they already have.
I'm beginning to think going into international business instead of technology for my degree was the smartest decision I ever made. |
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No Name5
You Only Regret What You Have Not Done.
join:2000-01-26
Glendale, AZ
| reply to Wazzup5
Yes... myself AND others, were accused of "representing Qwest" without authorization, making "proprietary Qwest information" public, etc., etc.... straight to my Bosses, bosses, boss... (I think others made threats to that effect... I guess they or someone made good on those threats...) So we are publicly gone...
Sorry to see the helpful techs have to leave the forum. I do know some Qwest supervisors are members here and others lurk. I would say a lot of the management is good. They just have pressure applied to them so they have to apply it to the techs. The rest of my thoughts I will keep to myself. Again, I am sorry to see helpful members forced to not help. |
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MHoltum
Premium
join:2001-02-26
Tempe, AZ
 ·surpasshosting
| reply to jplove71
said by jplove71 :
I said it another forum and I'll say it again here.
What you do in your own FREE TIME is your business, not theirs.
Not nessesarily. If you say you are a qwest tech and post here you better watch what you sayMy Cisco Router Help site!
"Peace through superior firepower!"
"Never leave a man behind. Go back even if only for body parts"
"Life, Liberty and the pursuit of ALL that threaten it."
[text was edited by author 2002-11-20 23:24:40] |
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techn0mad
Premium
join:2002-01-10
Sammamish, WA
| reply to Wazzup5
Ah yes... here I find all the reasons that I'll continue to do everything I can to avoid dealing with QWest. Did any of the disgruntled help desk staff consider that if the help desk actually worked, nobody would be posting here? Did any of the management consider that people felt better instead of worse about QWest after getting help from their techs here? What's the new slogan again? "Spirit of stupidity"?
--
Larry Gadallah, VE6VQ gadallahl@yahoo.com Key fingerprint = D679 5D9D 4127 7403 68FD D7F3 8668 EBA5 |
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AkumalDave
Life's A Beach
Premium,MVM
join:2001-04-20
Minneapolis, MN
| said by techn0mad :
What's the new slogan again? "Spirit of stupidity"?
Excellent points, gadallah! Although your revision to Qwest's new slogan retains the alliteration, I think "Spirit of Arrogance" or "Spirit of Oblivion" would be more appropriate.
Anyone who has read my posts knows I am reluctant to jump on the "Qwest sucks" bandwagon. But, with this type of ridiculous squashing of employees helping customers, it's getting more and more difficult to resist climbing aboard.
Techs: I hope you wrap yourselves in whistle blower protection and sue Qwest for a bundle of dough! Qwest just avoided $55 million in penalties in the State of Minnesota, so there should be a few dollars left to go around (provided they haven't been earmarked for Golden Parachutes of incompetent and/or criminal Execs...).
yours in disgust,
Dave |
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drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA
| reply to Wazzup5
That pretty much sums it up, Dave. I do think that most Qwest customers end up being better off than a lot of cable customers. Just take a peek at the horror stories and the volume in the AT&T cable forum or Cox. The two main problems hashed over and over in this forum are: Line qualification and interleaving. If a customer can overcome the first hurdle and is not a heavy gamer, then they turn out to be a pretty happy camper. If a heavy gamer's only viable option for broadband is Qwest DSL then that really grinds their gears.
--
"You don't have to drink to have a good time...but why take a chance!" W.C. Fields (I wish I had said that) |
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chanur
Premium
join:2001-02-26
Colorado Springs, CO
| said by drslash :
That pretty much sums it up, Dave. I do think that most Qwest customers end up being better off than a lot of cable customers. Just take a peek at the horror stories and the volume in the AT&T cable forum or Cox. The two main problems hashed over and over in this forum are: Line qualification and interleaving. If a customer can overcome the first hurdle and is not a heavy gamer, then they turn out to be a pretty happy camper. If a heavy gamer's only viable option for broadband is Qwest DSL then that really grinds their gears.
Well, you hit it on the head. Though, I just gave up my Qwest DSL account due to interleave, and am using cable now (Adelphia, OMG). Latency is erratic but definitely better, throughput is better, it's been more stable (not that I had much problems with the DSL). But just checking back in this forum and hearing Qwest no longer allows support through here burns me.
I'm a IT project manager and have extensive experience dealing with and supporting customers, and these kinds of decisions kill me. I'm an old time supporter of Qwest but I have been turned to the other side over the last year, the only thing left is my cell phone account which will be switched soon. They used to get a lot of my money, but no more. |
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nunya
SEE ROCK CITY 475 MILES
Premium,MVM
join:2000-12-23
O Fallon, MO
clubs:
 ·AT&T CallVantage
| reply to Wazzup5
For a while, it seemed SBC was going to do the same thing. Then, someone in management saw the light (doesn't happen often). SBC even has PAID techs in their forums now to help customers. It seems to be working quite well.
With the amount of problems quest has, you would think that a few technicians actually doing a benefit to the company would be the least of their worries right now.
--
Call your CLEC after a tornado. |
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helpingppl
join:2002-10-16
Plano, TX
| reply to Wazzup5
u would think that even corp would look at the amount of ppl posting here and the amount of techs that were helping here. if customers were getting all the help that they needed from helpdesk (not likely!) then no one would be posting here. they should also look at the customers from other isps (or telcos) that do allow their employees to post here to help ppl and how many of those customers said that they only stayed with that company because of the help they got here, otherwise they would have moved on to a different provider (there are other choices). sounds like the best way to go, even in corp, would be to make sure that ur customers got the best support that they needed by someone that actually knew how to help. eventually they might see that, but till then, hope everything goes alright for everyone (customers and techs included).
--
plan for the worst, hope for the best, and help where i can |
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skeebercat
Biggest Cat Of The Lower Serengeti
Premium
join:2002-11-07
Tulsa, OK
clubs:
| reply to Wazzup5
I'm not a Qwest tech, and my knowledge of dsl is much smaller than quite a few on here, but I do work for qwest (sales office) and will make every effort to find answers for those of you here!
And just to set the record straight with the new motto "Spirit of Service"...
Several of our departments just started saturday hours, expansion of our hours later into the evening starts in Jan. and remember, 'Rome wasn't built in a day!!'
Honestly, there is a huge push right now towards our customers, and we know things we're at best sometimes very difficult in the past. Bear with us, and maybe we'll surprise you one day soon.
As for the word coming down for techs and advice on the forum, I can only suspect there is some legal recourse that promted such an action. Please give the benefit of the doubt on this topic!
Thanks for the soapbox!
--
It's good to be the fat cat! Character is who you are online! |
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drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA | Thanks for posting, skeebercat. Your offer of help is greatly appreciated. See ya around!  |
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fearless_1
join:2002-09-29
Lakewood, WA
| Sorry skeeber but yer post caught me at a time when I am less than thrilled with qwest.
Where i'm at its either qwest or the qwest msn route ; I finally got tired of all the nightmares trying to deal with msn techs who read from scripts and knowledge of computers was limited to how turn it on... I went with for an option to be able to do some configurations ; but found out that the qwest techs arent much better when you call them with problems trying to do any configuration on the actiontec ; i've made 3 calls to them trying to get port forwarding , dmz issues figured out and all 3 times I hear it's an unsupported configuration and now on the page dealing with actiontec there is a list of advanced config topics that are vaguely helpful to my dog but for any "support" you get to call up actiontec ....
"Support for port forwarding is provided by Actiontec on a pay per incident basis for $29.95 per incident. Please contact Actiontec at 1-888-825-9075 for port forwarding support and details relating to costs associated with Actiontec pay for technical support."
It's because of stuff like that many people including myself turn to forums such as these vs dealing with the bureaucrats that would rather play it safe and make a 1.25 instead of risking that 2 people might be happy and they end up making $2 and one being upset and only making from them.
I'm not seeing any qwest spirit of service ; I had to place 2 orders for my dsl because the 1st one got lost, with my orde came extra intel line filters which I didn't order but had to go out of my way to deliver to a ups store to return before credit would appear on my bill, I tried to order a new phone just last week which was supposed to be delivered by tksgiving wehn i called on weds evening they 1st told me the phone was on backorder and then told me it had been delivered in september and then the 3rd time said it didnt show in the computer and that they would create a new order. Last but not least the phone lines in my area so ancient that going back to dialup isn't an option because I will never see better than a 28.8 connection.
Rome may not have been built in a day ; but as near as i've seen qwest hasn't even tried to build anything except for the bottom line. So you can understand my sentiments and many others when what is hyped isnt what you get. |
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