kmac1
Off in new directions
Premium,VIP
join:2001-06-07
Port Neches, TX
|  Announcing Official SBC support online!!
Starting today SBC will be providing OFFICIAL online Tech Support here at BBR. This will be support for ALL aspects of customer needs.
So with that, let me introduce myself.
My name is Ken and up to now I was a Data Services Tech with ASI-Local Field Operations. From this point on I, toaster2k and the rest of our team, will be performing online support for all of the SBC regions.
So if you have any questions, or needs, please don't hesitate to send us an Instant Message. Remember to not publicly post any private info for YOUR privacy.
Thanks for all your support in the past and I look forward to being able to help you all in more ways than I was able to before.
Ken
Thanks for choosing SBC for your Internet needs.
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Ask me how I got the neat spinning globe!!! |
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skokie
Here I Go Again
Premium
join:2001-08-19
San Jose, CA
clubs:  
| Cool deal ken or ahmm adsl guy sorry know you as that for so long. Congrats. So far so good but If I ever have issues I know where to go. Thanks for the support and continuing supprt. It is much appreciated.
Skokie
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If only people knew 5% of what they were talking about!!! |
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justin
Australian
join:1999-05-28
Brooklyn, NY
Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech
| reply to kmac1
Hi Ken, its great to hear SBC is allowing techs to post in an official capacity. I think Covad is another example of a company that does that.
Just want to be sure to tell readers here that giving "official online tech support" right here at BBR is not the same as "this is the official support forum" with all the moderation rules that might imply..
If you find this to be a problem, let me know and we could (for example) make a 2nd forum for tech support that is run the way your bosses prefer, and this main default forum remains open and public as it always was. But it would be nice if "official" help can be mixed in with the normal chat and topics in this forum.. |
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs: | I was just wondering about that... So people that have 'fallen' into the same 'hole' can still help others, right?  |
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Chimofu
Premium
join:2001-03-26
Oakland, CA
clubs:
| Ken, it's nice to know that SBC is allowing this, --and I know that alot of people are going to appreciate it..and I know that all of you are really going to be appreciated*S*
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Experience is that marvelous thing that enables you to recognize a mistake when you make it again... |
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Matthew
Premium,VIP
join:2001-08-03
Emmett, ID
| reply to justin
To touch on what Justin has said, the company has recognized that this is an open public forum, for everyone to go to and make comments, and NOT in any way moderated by ADSLguy or myself. Neither one of us want to be able to control the topic of these forums, we want to hear what is wrong so that we can fix it.
But please, be patient, we are still building the internal support structure. ADSLguy and I are not every department in this vast company, but just like any technician in the field we will have the resources made available to us to get in touch with whoever needs to be talked to or dealt with to try and resolve the issues that arise on the board.
I am looking forward to this opportunity to help both our customers, our company, and the people who work here. |
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rvannoy
Commitment To Excellence
Premium
join:2001-04-24
Northridge, CA | reply to kmac1
I think this is a cool deal! Thanks for offering your help guys! |
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Lanik
Lab-nik
Premium,ExMod 2002-03
join:2001-06-25
Bay Area
| reply to kmac1
Great news Ken. I'm glad the powers that be at SBC saw what yours and toaster2k support means to the customers not only of this forum but others as well I hope the excellent support and customer service continues.
On a side note, I'm sure Ryokincaid will agree that we have no intentions of moderating this forum any different regardless of the "official support".
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Live fast, die without regrets |
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cstrippie$
join:2001-12-19
Ceylon | reply to kmac1
Whoohoo! Way to go guys, if it's anything like the fight we had over at Apple re: posting on message boards, then I'm sure alot of time and effort has gone into this.
Craig |
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kmac1
Off in new directions
Premium,VIP
join:2001-06-07
Port Neches, TX
| reply to Lanik
That's exactly what we want. Nothing has changed as far as the way customers post needing help or griping/praising. What has changed is that instead of doing this on our own time, SBC has realized how important these forums and the support offered are! Now we'll be able to help customers and have more options to get their problems solved.
Ken
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Ask me how I got the neat spinning globe!!! |
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CCCMTech
Premium,VIP,MVM
join:2002-05-17
Pound, VA
| since I wasn't on the conference call and I am thoroughly interested....are you saying sbc is offering "on the clock" support? and any plans on if there is going to be a strictly online crew or if they want us to post and be on the phones? any info here or IM or in the other more appropriate forum(s) is appreciated.
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there comes a time in a man's life when he reflects on his life and asks.... why in the hell did I ever do that? |
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livininarizona
Premium
join:2001-08-05
Merced, CA
clubs:
| reply to kmac1
GREAT IDEA..I couldn't tell you what I would have done without the private "unofficial" support I got from toaster2k..whom of which I can mention his name now  Thanks SBC.
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Bust a Capper |
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rvannoy
Commitment To Excellence
Premium
join:2001-04-24
Northridge, CA | I second that!! |
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DMenscha
It's Not Fixed, But We Have A Workaround
join:2001-07-19
<-nowhere-> | reply to kmac1
The BAD NEWS IS;
Those of us that USED to work for SBC will still be making your lives a living hell with our politically incorrect posts |
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rlracing
join:2000-09-09
Tracy, CA
| reply to kmac1
sounds like a step in the right direction. its good to know i dont have to play the phone tag game when trying to find someone thats willing to help. thanks guys for taking your time to help us that need it |
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AR
Premium,ExMod 2001-04
join:2000-09-21
Toronto, ON
 ·Rogers Hi-Speed
| reply to kmac1
Hi
Appreciate SBC's letting you guys post in an official capacity
I have a question: those of us who have service through Pac Bell authorized reseller ISPs, can we expect help from you or should we contact our ISPs who get to contact the appropriate department?
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What? Me worry? |
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livininarizona
Premium
join:2001-08-05
Merced, CA
clubs:
|  said by AR  :
Hi
Appreciate SBC's letting you guys post in an official capacity
I have a question: those of us who have service through Pac Bell authorized reseller ISPs, can we expect help from you or should we contact our ISPs who get to contact the appropriate department?
My guess would be no. By contract ASI has no handle on the line unless a ticket is issued by your ISP..
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Bust a Capper |
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Matthew
Premium,VIP
join:2001-08-03
Emmett, ID
| reply to AR
Seeing as how the ISP is a customer of ASI's, I don't see a problem with that. Just ask jkc120, as I have been working with him quite a bit on the sidelines to keep him informed as to his p102 status and other issues. jkc120 is an Omsoft customer, and All of ASI's customer's should be treated as equally as at all possible. Of course, my first line to him JK was always, "Your ISP really should be your first point of contact, but I will see what I can do". |
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AR
Premium,ExMod 2001-04
join:2000-09-21
Toronto, ON
·Rogers Hi-Speed
| said by Matthew :
Of course, my first line to him JK was always, "Your ISP really should be your first point of contact, but I will see what I can do".
I understand that
Thanks.
PS: my cousin in Ohio just got Ameritech DSL, one more reason for her to get a dslr account
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What? Me worry? |
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livininarizona
Premium
join:2001-08-05
Merced, CA
clubs: | reply to kmac1
That's even better!!! So can you say that you can do support on customers with other ISP's under the SBC network?
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Bust a Capper |
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