BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
 ·Cox HSI
| reply to AccuTech
Equal time please
I'm getting the distinct feeling that someone that has influence on this site dislikes Cox. Of all the other ISPs that have problems, Cox in general, and NOVA in specific, get the most lopsided air time on here. I'm not saying that there aren't serious problem here, but there have been 3+ articles on this site referencing them in the past 2 weeks.
--
"Do your duty in all things. You cannot do more. You should never wish to do less." Robert E. Lee |
|
Karl Bode
News Guy
join:2000-03-02
Host:
Road Runner
PC gaming GAMES
PC gaming Tech
| Are there other areas where consumers been fighting for 3 years for even semi-decent service and upgrades, dealing with 4 digit latencies, 90 percent packet loss, and a corporate county battle that puts the process in purgatory?
If you know some, IM me and I'll post their stories too....
--
Insert plagiarized butchery of someone else's insightful idea here |
|
QuadrantFive5
join:2002-07-12
Silver Spring, MD | reply to BillRoland
They're getting the press coverage they deserve. Doing a bad job should get you more coverage. An informed public will avoid signing on, and a loss of business is the only thing they really understand. |
|
pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| said by Quadrant5:
They're getting the press coverage they deserve. Doing a bad job should get you more coverage.
I agree. Hopefully, customers will start canceling in droves to protest this crappy service. Hitting Cox (a kick in the nuts?) in the pocketbook will force them to make good on their promises. Any other form of complaining to Cox is useless.
--
Proud to be an American infidel. |
|
Rdax
Premium
join:2001-05-18
El Dorado, AR
| reply to BillRoland
RE:Equal time please
I agree Bill. The hsi Cox customers got their own forum while the other 90-95% of Cox customers (mainly cox-internet) are perfectly happy with our service and connections, but we have no forum to post in.
Also, Cox in general continues to get average and above average ratings from reviews. Cox-internet cable was in the top 25 cable companies in the comparison listings but because of all the negative reports from hsi and nova, they have dropped back out of the top 25 (the "good" ones).
If they are going to have a separate forum then I think the reports should be separated out also.
[text was edited by author 2002-08-05 13:38:57] |
|
pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| You're not going to see too many good reviews for ISPs on this site. People who don't have any problems don't have much incentive to write in. For example, I, and everyone else I know who uses Comcast hasn't had a single problem at all with it, but based on the reviews I read here, you would think that Comcast was the anti-Christ when it came to internet service.
--
Proud to be an American infidel. |
|
Minister
join:2002-01-02
Fleeting | If that were true, then the Good, Bad and Ugly review matrix would show a bunch of red and no green....wouldn't it....
»/gbu |
|
xrobertcmx
Premium
join:2001-06-18
Sterling, VA
clubs:  | reply to BillRoland
We who live here just pay attention:) |
|
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to pnh102
said by pnh102:
You're not going to see too many good reviews for ISPs on this site. People who don't have any problems don't have much incentive to write in
Check the reviews for Optimum Online. there are plenty of good reviews there. |
|
elboomboom
join:2002-01-27
El Cajon, CA
|  reply to BillRoland
said by BillRoland:
I'm getting the distinct feeling that someone that has influence on this site dislikes Cox. Of all the other ISPs that have problems, Cox in general, and NOVA in specific, get the most lopsided air time on here. I'm not saying that there aren't serious problem here, but there have been 3+ articles on this site referencing them in the past 2 weeks.
I agree w/ you 100%................I have also noticed exactly what you are saying........... |
|
i87
join:2001-07-15
Fairfax, VA
| reply to Minister
you know, it did show a bunch of red for a while...... until we got tired of it. there have been about 3000 posts on this site(and still rising) concerning ONLY the crappy service in NoVA, from back when roadrunner was here, continuing through when cox kicked them out. Not to mention that fairfax county is one of, if not THE richest county in the US (per capita). That cox is doing such a bad job in the area (considering the $$) is surprising. Service HAS been getting better for some in the area, including me, but it has been getting WORSE for many others. I cant place all the blame on cox, however. Media general left them with the crappiest system to upgrade. Considering, i think we HAVE had an equal amount of time/posts on this site compared to our crappy service. Im sure you've heard it, but come to NoVA and see for yourself. Either you will be fine, like me, and avoid complaining, or you will have the worst service you can imagine for months on end, with maybe a week or two of good service stuck in.
--
"We own the night." -Ding Chavez (Ninja) |
|
NOVA_Guy
Obama- Commander in Thief
Premium
join:2002-03-05
 ·VOIPo
| reply to BillRoland
said by BillRoland:
I'm getting the distinct feeling that someone that has influence on this site dislikes Cox. Of all the other ISPs that have problems, Cox in general, and NOVA in specific, get the most lopsided air time on here. I'm not saying that there aren't serious problem here, but there have been 3+ articles on this site referencing them in the past 2 weeks.
Could that be because Cox deserves to be blasted? I live in Northern VA, and the disgust of having to deal with Cox is what has driven me to DSL and what is slowly driving me to get a satellite dish.
If you live in Northern VA, I strongly suggest-- no, urge, implore, beg would all be better words for the way I feel-- to call your representative on the Board of Supervisors and tell them to give Cox the boot.
Tell them that all Northern Virginians don't deserve to be Cox Suckers!!! 
--
"Objects in the rear view mirror may appear closer than they are." - Meat Loaf, Bat out of Hell II |
|
VAREP
join:2002-08-19
Herndon, VA
| reply to i87
I have had Cox since April and have had nothing but problems with it since. I live in Herndon, VA and I think it really sucks that if you want cable internet they are the only company you can get it through. The day they came to hook up our service the tech brought a modem gave it to us told us he didnt have any cable long enough to reach and we would have to get our own and hook it up. Not knowing any better at the time we did this. We have had about 6 or 7 techs out since to try to fix our service. Our internet goes out about 20 to 30 times a day for at least a minute each time. Now it has been two days (since Sunday) that we have had no service at all. We call customer service they always try to make it sound like it is our problem not theirs and they cant send someone out until Wednesday. Every time a tech comes out they tell us it is not our problem that it has something to do with upgrades or router problems every person has a different excuse. It seems there should be some way to take this higher than the crappy customer service that you get when you call. Shouldnt their be some lawsuits or something for paying for a service that you are not receiving (granted they give us credits for the days that we call in but thats only if we have the time to take to call them every day and complain and go through the same story over and over again and get transferred around). If anyone knows what I can do about this or where I can file official complaints with the county or COX or wherever I need to go please email me at cbrubeck@cox.net and let me know. I am so frustrated. I am on dial up right now because we have no service. I had to sign up for the free AOL trial just to be able to get online when they charge $50 a month for a service I dont have. Please help!!!!! |
|
