mjf
" "
Premium,Mod
join:2000-08-05
New Orleans, LA
clubs:
 ·AT&T Southeast
Host:
General Questions
Wireless Networking
Covad / covad.net
D-Link
Difficult Searches..
| Damned..
I'm happy to see this written and put on the front page. Hopefully, it will encourage more tech support in the forums.
Unfortunately, I've seen a DLink tech get frustrated by the product bashing and the lack of patience by some posters. As a result, he has posted that he will be less active in the forum.
I would suggest that forums with official tech support, list the tech's user name in the forum header. Also, it might be useful to remind posters that the techs are here to help not to be abused.
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Join Team Discovery |
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Nightstick
join:2000-09-21
Philadelphia, PA
|  DSLReports.com is THE Support for Earthlink DSL
When my Earthlink DSL went down a week ago I immediately called Earthlink Tech support and was told "we are working on it," which was their mantra for the next 5 days. Then, thanks to Raybro in the Covad forums here, I found out what the problem was. A day later, Archivis, in the Earthlink forums, worked his magic and prodded a fellow Earthlink employee into restoring my DSL. Without the DSLReports.com forums, I'd still be looking at 4 green lights on my DSL modem and hearing Earthlink tech support tell me that the problem must be on my end. |
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superfrik
join:2001-07-12
Saint Louis, MO
| reply to mjf
Re: Damned..
I am a tech, we get paid to provide support to customers, I have never found a problem with helping someone out when they are in a bind. As is see it, everyone asking questions is a customer(why would they ask if they are not?) So this is another way to provide support, Right?
Just a thought.
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If you can't beat your computer at chess, try kickboxing |
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cstrippie$
join:2001-12-19
Ceylon
|  reply to mjf
Re: Damned..The Apple answer
Apple has a dual approach. For our apple.com public user forums, there are techs that respond on behalf of Apple. For public message boards, the policy is (or was, anyway) that you are welcome to help out, but must not attempt to represent Apple. Sorta screwy, but at least they don't actively discourage the help.
Craig
(Former Apple T2 tech) |
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SAM Hunter$
join:2001-05-11
USA
| reply to mjf
Re: Damned..
Even outside the forums there have been and are many techs who help throughout the DSLR site. I remember when I got my DSL and joined over a year ago the problems that new DSL subscribers were much greater than today. Back in early 2001 subjectively Verizon DSL, especially Verizon East was one of the worse providers in the nation. They have since improved quite a bit. However, a DSLR member screen name Verizon Tech who was one, would often read the posts of reviews of New Verizon subscribers who were posting their "Horror Stories". Verizon Tech helped so many people I loss count. He did so despite being picked on my a minority of posters who could be quite nasty. In any event my thanks to Verizon Tech and his peers.
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Just because its accurate doesn't mean its true.
[text was edited by author 2002-05-01 01:33:19] |
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