treon
join:2001-10-24
Chambersburg, PA | reply to comcasttech2$
Re: Give Me Tickets Or Contact Info!
669774. Email me at mike@miketreon.com w/ a response if possible. Thanks. |
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CTW
Premium
join:2002-03-30
Bethesda, MD
| reply to nifft
Re: 444856 (Was Re: Give Me Tickets Or Contact Info!)
said by nifft:
ask comcast what node you are on.
...
For example, I was told my synch issue was repaired by moving me from WS19 to WS09.
This is good advice. I will do that next time I call.
said by nifft:
As for weather, the one thing I would def check is your ground outside for the tap. Make sure you have a good non painted over connection. Thats the best you can prob do aside from getting a new tap and new run into the house.
Good point. The first tech who came to my house replaced just about all of the hardware between the pole and my wall jack, including the ground.
said by nifft:
One last thing to try. Try a static ip setup(thank you cbrain for the idea) Comcast seems to be having alot of trouble recently with its dhcp servers and this could be another manifestation for you. As you can see from my other posts, Ive had outages over here in forest glen for the past 3 days and my modem wont synch up as well.
[text was edited by author 2002-03-30 17:04:24]
I have seen more instances of not getting an IP from DHCP (actually saw this for the first time yesterday or the day before), but I think it is just another problem and not the "main" issue for me. I have also seen in the past few days some entries like:
20330153148 7-Information H501.6 HFC: TRC SYNC Recovery OK
20330153147 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
Which never used to show up. Maybe they are trying to "fix" the problem and this is how the "fixes" manifest themselves. Who knows?!
Anyway, thanks very much for the reply and for your suggestions. I'm going to call the Comcast corporate phone number during Business hours on Monday (215-665-1700), having already called Keith Watkins of the County Cable Office on Thursday to file a "formal complaint" against Comcast. Keith was very helpful (240-777-3793) and seemed genuinely happy to help me try to work this out.
My basic plan is to keep calling, day and night, through every possible means, until they fix this. If the corporate # doesn't work, the next step is my State Rep, then Member of Congress, then U.S. Senator. If they have to schedule 50 more truck/tech visits to my house, so be it. NMP! (not my problem).
All I want is to have a reliable broadband connection -- of any type -- that stays up. I'd gladly pay more, etc., to get this. Ok, enough ranting.
Thanks for your reply, and have a great weekend.
-CTW |
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nifft
join:2001-02-10
Newton Center, MA
| reply to comcasttech2$
Re: Give Me Tickets Or Contact Info!
after talking to keith, didnt comcast call you immed?
I received a call 2 hours after my complaint and they said they are "working on resolving it" Funny thing though last night I called about the outage and the woman said "Wow, how many of these tickets on your acct are open." I said "How many are closed b/c nothings been fixed so they better not be closed." No response of course. Good luck and keep hitting em hard. We are all trying in this county with little success, but maybe someone will break through here soon enough. |
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CTW
Premium
join:2002-03-30
Bethesda, MD
| said by nifft:
after talking to keith, didnt comcast call you immed?
Nope. But after I call Keith, Comcast Corporate, and Comcast Tech Support about 25 times each on Monday I'm wagering someone will call me back! 
-CTW |
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tuna7
join:2002-03-30
Rochester, MI | reply to comcasttech2$
Please check 836365 ... this is a challenge |
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badmoonz
join:2002-03-24
Bloomfield Hills, MI | reply to comcasttech2$
I don't think anyone has been checking tickets since 4:00 friday. Wait till monday
--
I play games... |
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Erikw23
join:2001-04-06
Bryn Mawr, PA
|  reply to comcasttech2$
Comcast help.
I don't have a problem or anything but I just wanted to say thanks for helping people out with their tickets and if I have a problem ever with Comcast I'll come running straight to you! |
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jimmie
join:2001-12-01
Sault Ste Marie, ON
| reply to comcasttech2$
Re: Give Me Tickets Or Contact Info!
A couple of votes for comcasttech2 and wage slave. If I went anywhere near this site while at work I would lose my job in a flash. It's really good what you's are doing. Couple of things though, telco's don't get provisioned the same and it is normal if no account info in NMS although the lost syncs aren't. As for the webspace issues changing the password isn't gonna help. One may setup a secondary account though which seems to work quite often. Have also got a few in through ftp. I have even got a couple of people access to their webspace by entering »ftp://username@mywebpages.comcast.net using netscape when IE wouldn't work. I'm voting you both up.
my two cents |
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nifft
join:2001-02-10
Newton Center, MA | reply to CTW
you may just want to give keith one more call. He knows his stuff and can get someone to call you with just a fax. Better to let them feel like the county is putting the pressure on rather than just an individual. |
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CTW
Premium
join:2002-03-30
Bethesda, MD
| said by nifft:
you may just want to give keith one more call. He knows his stuff and can get someone to call you with just a fax. Better to let them feel like the county is putting the pressure on rather than just an individual.
Again, good point nifft. I was planning on calling Keith first thing in the a.m., but also calling Comcast Corporate to let them know that I had filed two "FORMAL COMPLAINTS" with the county office. I am writing this via my UUNet dialup account that I have to keep so that I can actually use the Internet when I want to -- comcast has been down much of the weekend. :-(
If nothing else, venting here has finally gotten me to put a summary of my experience in writing, so I can just copy and paste it into emails, snail mails, and faxes if/when I get to the "write your Congressperson or Senator" stage.
-C |
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MIComcastTSS$
join:2002-04-01
Plymouth, MI
| reply to badmoonz
Greetings all, this response is directed to comcasttech2 AND badmoonz.....
Looking at the modem poller myself, here in MI - I find that the inactive status is not showing up. It is indicating some 87 resets and 6 sync losses. All information on your account (badmoonz) does look to be correct, however. The main reasons for the "Not Available" or "Offline" results given by our Oracle Database is that the modem was coming back online after one of the said resets. This can be caused by fluctuations in the RF coming to your house or by our UBR's inabillity to maintain a consistent signal level to your modem. I'm sending this information up further in our chain for you, badmoonz. We'll get ya fixed. This could be tied in with your slow ping times also, as fluctuations in signal level result in slower ping time averages.
PS I'm the guy that answers the MW Helpdesk emails....sorry it's taking so long to get back to you. I just got assigned this job and the guy we had doing it previously was running behind from the transition.
[text was edited by author 2002-04-01 15:07:08] |
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shezams
My Other Car Is A Zamboni
Premium
join:2001-08-14
Hyattsville, MD
 ·Comcast
|  reply to comcasttech2$
Are you able to provision modems in MD? I replaced my rental with a circuit city one that worked right out of the box after mine went belly up during the transition and they said they'd be around in a few days with another after I'd been down for 5 already...they wouldn't let me get another at the office... I am so afraid if I call I'll be down for an extended time. I also have heard if I don't get this one registered it may stop working. Any help?
--
Simple rules - no offsides, no intent to maim, everything else is all good! |
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MIComcastTSS$
join:2002-04-01
Plymouth, MI
| reply to CTW
disregard
[text was edited by author 2002-04-01 15:09:40] |
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shallwe
| reply to comcasttech2$
Shall we start taking tickets today? Where has comcasttech2 been? Did he get in trouble? |
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jackbean
join:2002-03-21
Sharon Hill, PA
| reply to comcasttech2$
yeah dumm a**...i bet he got caught for giving out secure information...how would u like it if u pretended to be someone else...over the computer nonetheless stole someones credit card...went rampid on someones accountt...wouldnt u love to be that person who got their security breached???...think about it..its not right for that to be done |
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morrow
Premium
join:2002-03-26
Roselle Park, NJ
| reply to comcasttech2$
Two new UBR's in Union? Was this supposed to happen like an unplanned pregnancy? I mean come on, a phone call, a letter, anything... NOTHING!
With that said, last night my service was finally restored. 1024/120.
That's still only 2/3's of my download speed. I haven't tried to play UT yet.
When can I expect a little better?
By the way, thanks for at least taking the time out to come to this site to see what's been happening with Comcast's service. I know you are personally not at fault, but it shows that someone at least cares. Thanks again. |
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nascar_8_40
join:2002-04-02
Newark, DE | reply to comcasttech2$
comcasttech2$ could ya take a look at the threaf titled HELP!!! and give me your advise please...thanks |
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nascar_8_40
join:2002-04-02
Newark, DE | reply to comcasttech2$
Could ya look at the thread titled HELP!!! for me and give me some of your suggestions please |
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LissaKay
Different Name, Same Old Goddess As Ever
Premium
join:2001-07-06
Knoxville, TN
clubs:
| reply to comcasttech2$
Folks ... I do believe that Comcasttech2 is gone. The "$" next to the user name indicates that the DSLR/BBR account has been closed, for whatever reason.
Maybe the Mods should lock this one down, as helpful as it may have been, to avoid more folks being disappointed.
--
It's a matter of Mind over matter. Mind under matter? It doesn't matter. Never mind .... |
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2kmaro
Think
Premium,ExMod 1 BC
join:2000-07-11
ColossalCave
clubs: 
| First: The $ sign does mean that comcasttech2 has closed his account (or committed dollarcide, so to speak).
jackbean - as I told you in a recent IM, DSLR is not the provider police, it is not our responsibility or goal to make sure that all members here are
#1 - even real employees when they say they are,
or to
#2 - enforce internal company policy between a company and its employees
#3 - enforce their ToS/AUP, although we often warn members when they are planning or advocating things that may be in violation of the ToS/AUP because we're trying to keep our members out of hot water with the provider.
I would think that the members offering up their ticket numbers would be well aware that someone with that information and access to the Comcast system would have full access to any information on the ticket, including names and addresses of the customer. Seems that by giving the ticket information they were implicit in giving approval for the recipient to examine that information.
Personally, I think it's a pretty sad state of affairs when customers HAVE to go to a board like DSLR and to a forum like this one to get help with their problems. Comcast should, IMHO, be taking the action to fix the problems and providing the customers with the feedback needed to show them that repairs are being attempted and maybe even once in a while accomplished. Not happening.
Comcast would also do well to examine the postings in both the Optimum Online forum and the CoxHSI forum. OOL has not only given permission for their techs to help there, but encourages it and has even set up a special account for their tech to log in with (OOLTech) so that when they post, people know it's coming from the horse's mouth. In the CoxHSI forum I don't know that outright permission has been given, but I do know that the level of support being given there is from the types that actually make such policy! And it is working to the advantage of both the companies involved and the customers:
The customers are learning to speak with the reps instead of yelling at them. They're learning that in order to get help they must not just put up "this sucks" posts, but put up posts with information that helps the techs spot the trouble points (tracerts, line quality tests, packet loss tests, etc). On the other hand, the company is getting a lot of information about where their problems are, what the customer concerns, needs and wants really are and in a fashion, they're getting free trouble shooting from the field. It's not all wine and roses, but is a cooperative effort and it's working.
Also, if Comcast (or any provider) would actually take the time to officially assist in forums like this and others on the internet, then they could set policy about that help: what the techs can and cannot do on the internet, what to do when they hit something that they aren't allowed to handle over the internet ... how to get problems resolved without doing anything the company considers improper.
I personally feel saddened at the whole apparent situation: here are techs trying to help out and often taking a real beating from the customers in the forums and on the other side of the coin, there's a witch hunt being made by the corporation trying to find them and potentially fire them. Talk about your classic tightrope walking act!
I'm afraid I have to agree with RedHeadGoddess - probably time to lock this thread with a note that people with unresolved problems should EACH start a NEW THREAD in the forum, recapping the problem and any efforts to correct it and perhaps with a link to the start of this thread to reference when needed. It would seem the best way to keep the confusion to a minimum, and also to separate out the various problems discussed here.
--
The only virus on this system is Windows. |
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