 WOW_DanPremium
join:2011-03-24
Naperville, IL
kudos:22 | reply to Fraser MI
Re: WOW outage said by Fraser MI :Just a suggestion: This started around 5 p.m. I have called a half dozen times since then. Everytime I called the toll free no. listed for residential the line is busy. Either get a few more phone lines or at least have a recorded message explaining the problem and some sort of estimate. A busy signal hour after hour doesn't do much to inspire confidence.
There is a recorded message up, but when all phone trunks are busy, you won't get through to hear the message. There's only so many trunks available, an issue affecting the entire market of Michigan is going to generate a lot of phone calls.
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Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center |
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| Do you have a portal we can access that would give the status of the incident, etc? Rather than calling every so often it would make sense to check a portal. |
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WOW_DanPremium
join:2011-03-24
Naperville, IL
kudos:22 | said by justme3 :Do you have a portal we can access that would give the status of the incident, etc? Rather than calling every so often it would make sense to check a portal.
There won't be any specifics we can give out, other than it was a network related issue. At this time everything should be back to normal, but the engineers are still checking everything out. I'm no longer in the office, so I'm unable to get any more information right now.
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Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center |
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| Definately not back to normal in Lincoln Park MI. Internet still slow on the 50/5 tier and TV is in and out. I think a reason for a statewide outage should be given.
I'm not happy at all tonight. |
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| reply to WOW_Dan
Ready to give up WOW it has been terrible since we switched.
We got nuttin in Wayne Come on WOW step it up. |
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10:30 in Clinton Township.... still having problems with cable, would be nice to get an update. |
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| reply to WOW_Dan
Most people have Internet on their cell phone. Put a message up on the web site. That was the first place I looked. |
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