| reply to No_Style
Re: [Cable] TekSavvy Won't Register My SB6121 said by No_Style:I purchased a Motorola SB6121 from NewEgg.ca and TekSavvy phone support won't register it because I told them the firmware was 1.0.5.1.
I bought the same modem, from the same place running the same firmware as you. Do yourself a favour, return it now.
It won't work properly even if you convince them to authenticate it. It WILL come online, but you will have horrible problems with it.
At first, everything will seem fine. But if you are attentive to the available bandwidth you'll notice that it drops to 1Mbps or lower frequently. Channel bonding won't work properly. Resetting the modem will correct the problem for anywhere from a few minutes to a few hours.
Just get rid of it. It's not supported properly, and there's no possible way to get the firmware upgraded. |
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3 edits | said by Anon18941412 :if you are attentive to the available bandwidth you'll notice that it drops to 1Mbps or lower frequently.
Hmm, maybe you just got a bad modem, or are blaming the modem for congestion problems.
said by Anon18941412 :Channel bonding won't work properly. Resetting the modem will correct the problem for anywhere from a few minutes to a few hours.
That sounds like you've experienced a node split, which is related to congestion, and again is not the modems fault.
I've had 0 problems with my SB6121. |
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decxPremium
join:2002-06-07
Vancouver, BC | reply to Anon18941412
I would agree. They may activate it, but if you every run into a problem and need to troubleshoot, you'll have a hard time getting help until you try the line with a supported modem. I'd suggest getting a newer supported modem and something more current than the SB6121. |
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| I dont understand what you are saying here decx, the SB6121 IS SUPPORTED.
Its not like something magical happens when they flash 1.0.6.1, the only problem firmware was 1.0.2.4 on SB6120.
Techs at TSI wont be able to tell, only rogers, and again TSI sold SB6121's with 1.0.5.0 on them that are running it to this day.
In that time where there was no specific firmware requirement others probably got 1.0.5.1 SB6121's from new egg activated on there as well.
So many users are in the same boat, AND most of them probably dont even know what firmware version they are running. |
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decxPremium
join:2002-06-07
Vancouver, BC | said by the cerberus:I dont understand what you are saying here decx, the SB6121 IS SUPPORTED.
Its not like something magical happens when they flash 1.0.6.1, the only problem firmware was 1.0.2.4 on SB6120.
Techs at TSI wont be able to tell, only rogers, and again TSI sold SB6121's with 1.0.5.0 on them that are running it to this day.
In that time where there was no specific firmware requirement others probably got 1.0.5.1 SB6121's from new egg activated on there as well.
So many users are in the same boat, AND most of them probably dont even know what firmware version they are running.
Yes the physical modem is supported, but the firmware it's running on isn't. Unless Rogers is willing to start pushing firmware updates again, the modem will stay at the unsupported firmware version. |
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| said by decx:said by the cerberus:I dont understand what you are saying here decx, the SB6121 IS SUPPORTED.
Its not like something magical happens when they flash 1.0.6.1, the only problem firmware was 1.0.2.4 on SB6120.
Techs at TSI wont be able to tell, only rogers, and again TSI sold SB6121's with 1.0.5.0 on them that are running it to this day.
In that time where there was no specific firmware requirement others probably got 1.0.5.1 SB6121's from new egg activated on there as well.
So many users are in the same boat, AND most of them probably dont even know what firmware version they are running.
Yes the physical modem is supported, but the firmware it's running on isn't. Unless Rogers is willing to start pushing firmware updates again, the modem will stay at the unsupported firmware version. But thats like EVERY other SB6121 on Teksavvy!!
Like I said, Rogers hasnt pushed out the update 1.0.6.1 to ANY SB6121, they are ALL running some version less than that. |
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decxPremium
join:2002-06-07
Vancouver, BC | said by the cerberus:said by decx:said by the cerberus:I dont understand what you are saying here decx, the SB6121 IS SUPPORTED.
Its not like something magical happens when they flash 1.0.6.1, the only problem firmware was 1.0.2.4 on SB6120.
Techs at TSI wont be able to tell, only rogers, and again TSI sold SB6121's with 1.0.5.0 on them that are running it to this day.
In that time where there was no specific firmware requirement others probably got 1.0.5.1 SB6121's from new egg activated on there as well.
So many users are in the same boat, AND most of them probably dont even know what firmware version they are running.
Yes the physical modem is supported, but the firmware it's running on isn't. Unless Rogers is willing to start pushing firmware updates again, the modem will stay at the unsupported firmware version. But thats like EVERY other SB6121 on Teksavvy!! Like I said, Rogers hasnt pushed out the update 1.0.6.1 to ANY SB6121, they are ALL running some version less than that. Yes, but guess what's going to happen when Rogers is asked to troubleshoot a line problem with a SB6121 running 1.0.5.1? If the OP still can return the modem he might as well ensure that he save himself some grief should his problems arise with his line later on. |
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1 edit | The same thing thats going to happen to every other customer with a SB6121, rogers has the ability to flash this modem to 1.0.6.1 if they want to. they havent!
Seriously, when they had no firmware requirement, most users who signed up for teksavvy cable with a SB6121 didnt even know what firmware they have, and likely have never checked, simply because it wasnt a thing to do at the time. the attitude was dont update firmware unless its broken.
Rogers pushed the only broken firmware 1.0.2.4 to the SB6120, and then reconciled their own problem with 1.0.6.1, nothing was ever pushed to the SB6121.
TekSavvy isnt going to leave all those customers without support! |
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