PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
 ·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
1 edit | reply to user17600
Re: [Localphone] No setup fees on Incoming Numbers May 2012 said by user17600:So I opened a ticket and asked for the available exchanges in a listed geographic area. Got the following response:
"We can obtain 860 numbers but can not guarantee the number assigned to your account it will depend on the number assigned to us by our carrier."
Can't even determine the available exchanges? That's disappointing. Perhaps I should add 4) More responsive customer service?
Localphone is a very low-priced carrier, and there are going to be some inherent differences compared to some other carriers.
I don't expect a steak dinner at McDonalds.
Voip.MS is value priced, but even they are generally not as cheap as Localphone.
Customer service provision costs money. Simple fact.
Anveo is low price with great features, but now we see them starting to charge more for expedited support. [Lower pay = Wait a day].
Now, I don't know the complete intricacies of number assignment, but I have been told that having access to a list of specific numbers in advance (as Voip.MS offers its customers) costs more to a Voip provider, compared to obtaining a single DID number at the time it is ordered (which is what Localphone is doing).
Yes, I know that Localphone asked for suggestions, and suggestions are great.
But don't trash the company if they say (in response to a suggestion) they cannot do it.
It stands to reason that with very, very low prices, something has to give.
Localphone is great at what it does. Solid service at value prices. |
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jeffmlPremium
join:2002-01-01
Apo, AE Reviews:
·Anveo
| said by PX Eliezer:Anveo is low price with great features, but now we see them starting to charge more for expedited support. [Lower pay = Wait a day]. I'm sure this wasn't intentional on your part but Anveo still responds to tickets faster than any other provider I've dealt with no matter the ticket level. The only thing that is different is that you can now pay for a guaranteed response time and limiting the number of customer hand holding tickets. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
| said by jeffml:said by PX Eliezer:Anveo is low price with great features, but now we see them starting to charge more for expedited support. [Lower pay = Wait a day]. I'm sure this wasn't intentional on your part but Anveo still responds to tickets faster than any other provider I've dealt with no matter the ticket level. The only thing that is different is that you can now pay for a guaranteed response time and limiting the number of customer hand holding tickets. Indeed it was not meant negatively about Anveo but rather to illustrate that customer support does cost money, in regard to the comments on Localphone.
This is the exact statement from Anveo. I think that my description reflected what Anveo said:
To provide even better customer service we (Anveo) have implemented online customer support ticketing system. Depending on the subscription level 3 levels of support tickets are available: Free ticket (24-48 hours avg. response time), Regular ticket (8-24 hours avg. response time), Prime ticket (0-4 hours avg. response time).
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Reviews:
·VOIPo
 ·Metrocast Commun..
·localphone.com
·voip.ms
 ·AT&T DSL Service
1 edit | reply to PX Eliezer
No offense intended, this was meant to be a tongue in cheek comment. I know what I get from Localphone (have been a customer for years), and appreciate their cheap-but-reasonable-quality product, but I don't think that my exchange question (which was posed before my post) is an unreasonable query.
The[ir] answer was stock, copied and pasted and showed no investment in keeping or gaining a new customer. I didn't ask for a specific phone number, just to know which exchanges are available.
So no "trashing" intended, but certainly demonstrates a decided contrast to the other providers who do show a bit more initiative with customer inquiries.
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U176 |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | I understand your point.
Thank you.  |
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