O Canada! > Canadian > TekSavvy > [Cable] Unacceptable Internet Service - Markham

[Cable] Unacceptable Internet Service - Markham

If you are having disconnection issues, it's not related to the POI congestion issue, but has to do with signal.

Can you post your modem stats and log? Usually accessible at »192.168.100.1

And this has been going on for how many days now?

Baring any problems with the modem itself, the cable modem termination system at the POI (Primary Hub) will keep trying for so many times then it gives up (timeout), for a set interval then retries again, this may also result in the CMTS restarting the modem during its DHCP requests or while the TFTP server sends a firmware change or sets the cfg file for your modem. A CMTS will keep trying until all of its conditions are met otherwise it will simply time out and restart the proccess again this is apparently a normal event and not a sign of your modem being flaky.

If Rogers is performing work at your POI you might see some discrepancies over the next 48 hours or so, maybe up to a week at a time. Anything beyond that could be some other issue all together. We do know they've been doing some node splits and rolling out channel bonding in some area's for a whiles now, hopefully this is whats happening in your area too.

Either way check with your TSI Agent or post in the TSI Direct forum and wait for a response in the next 24-48 hours depending on how far behind they are, keeping in mind they respond to oldest posts first and work up the list.

--
You see there is only one constant. One universal. It is the only real truth. Causality. Action, reaction. Cause and effect.
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reply to Hackster
I haven't touched my modem since I switched back to rogers. I was having the same problems everybody's having 6 months ago before I switched, unfortunately.

reply to TwiztedZero
Thank you Merovingian

reply to switcher
We are now thinking of switching back to Rogers

same here, I ditched Rogers because of the caps but not having internet for hours at end each day is unacceptable

The Internet is an essential service for a 21st century society. Unfortunately, we have a backward government and the CRTC who is controlled by Bell, Rogers, and Telus.

reply to Hackster

reply to Hackster
I'd say the last of the big three is Shaw. Telus is on it's way out as most are making the switch out west due to Telus's anemic 25/7 speeds.

reply to Hackster
I have been suffering through the poor evening performance with Tek since October -- Back then they said they were working with Rogers to address the problem -- then in Feb they said April or May.

I so have the option of moving to dry loop dsl, but i shouldn't have to eat the costs of that switch to correct address an issue not of my doing.

Just waiting for June to come -- and then i will be making the switch to someone not Teksavvy.

Weird. I'm in Markham on what I assume is the "other" POI (the one served from the northwest) and my TSI service has been excellent.

reply to Chuck sTruck

reply to Hackster
That would be a mistake Rogers has no signal strength. Sometimes you can get lucky with a professional broadband amplifier to boost the signal. This stops pixelation on Rogers digital television and also helps boost the signal on broadband.

reply to Sunfox

im in markham, been on cable for last month and a half and no problems whatsoever yet.
1 1 ms 1 ms 1 ms unknown [192.168.1.1]
2 10 ms 8 ms 8 ms 10.126.253.1
3 13 ms 16 ms 17 ms 69.63.242.189
4 11 ms 10 ms 9 ms 24-52-255-22.cable.teksavvy.com [24.52.255.22]
5 16 ms 13 ms 12 ms richmondhill-newkirk1.cable.teksavvy.com [69.165
.168.241]
6 20 ms 141 ms 12 ms 69.196.136.44
7 20 ms 21 ms 17 ms 206.248.155.237
8 21 ms 18 ms 19 ms willy.teksavvy.com [206.248.147.105]

Trace complete.

Yeah you are on Richmond Hill --

From 9 am to 5 pm i get rocket fast speeds 33 Mbps down
after 5 or on weekends i get 14Mbps, 10 Mbps ...3 Mbps as the night goes on .. at midnight, its horrible. 1.5 Mbps..

thats when i am using the net..and not getting the speed i am paying for.

I'm experiencing the exact same situation here as well, bdoyledimou. I'm over at the Warden & Hwy 7 area and this problem has persisted for a long while now.

There should be legal ramifications if the problem lies solely with Rogers intentionally dragging their feet in implementing the upgrades that Teksavvy bought.

If it's any consolation I'm at Warden & Hwy 7 too and I've been getting terrible bandwidth for the past two months.... and I'm on Rogers.

I came here to research if I should go DSL because I'm hearing from friends in Scarborough they're experiencing the same thing, again on Rogers. It may be more expensive, but I'll give reliability over speed any day.