 Teddy Boomk kudos Received
join:2007-01-29
Toronto, ON
kudos:5 | reply to gibbons_
Re: [Cable] Frequent disconnects said by gibbons_:Thanks Teo. Ended up calling TS directly and quoting this thread with specific details about the issue.
Have a replacement 02.16 modem on the way. Apparently upon receiving my defective 02.08 modem they have to run their own diagnostics... If my modem 'passes' I get charged a $25 restocking fee. Hope they test it long enough... Meh, I'm confident it will fail based on how often I'm getting these disconnects.
I'll report back once I get the new modem, good luck everyone.
That's pretty funny.. My understanding is that it is a firmware compatibility issue with certain CMTSs, and so testing would not show the fault. Also, I'd think proper testing would cost Teksavvy more than the $25 charge.
Oh well 
Will be interesting to see how it works out for you. |
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| Today, I spent 30 minutes and just got my connect back, couldn't get valid IP through the modem unless power off modem for a few minutes, I tried 4 cycles to get connection back.
Sigh.................. |
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Teo190
join:2005-12-13
Nepean, ON | reply to Teddy Boom
said by Teddy Boom:said by gibbons_:Thanks Teo. Ended up calling TS directly and quoting this thread with specific details about the issue.
Have a replacement 02.16 modem on the way. Apparently upon receiving my defective 02.08 modem they have to run their own diagnostics... If my modem 'passes' I get charged a $25 restocking fee. Hope they test it long enough... Meh, I'm confident it will fail based on how often I'm getting these disconnects.
I'll report back once I get the new modem, good luck everyone.
That's pretty funny.. My understanding is that it is a firmware compatibility issue with certain CMTSs, and so testing would not show the fault. Also, I'd think proper testing would cost Teksavvy more than the $25 charge. Oh well Will be interesting to see how it works out for you. I was never informed of any 25$ diagnosis fee for working modems, either way the defect is the firmware itself. As long as you send back a modem (with the accessories) with the old 02.08 firmware on it I think you'll be in good shape. My modem goes back tomorrow so I guess we'll both see! |
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| I'll be cancelling my service tomorrow, a month of disconnects every 3 hours religiously is too excessive for me. |
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