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| reply to MartinM
Re: Huge Voip.ms problem tonight? said by MartinM:All VoIP.ms customers who experienced issues with authentication should now be able to place calls properly. We identified the problem, engineers have fixed it and are currently applying a patch to prevent this issue from happening again. A more detailed RFO will be posted in the issue tracker.
We also have scheduled a meeting with all the staff involved in the hardware / software of the Voice servers to discuss what happened and find pro active solutions, to improve the speed at which we can react and also find problems before they affect customers. I know this may sound like a cookie-cutter speech but we're taking what happened very seriously. We're really sorry for the inconvenience caused.
Thank you all for your patience.
Thank you for this post Martin.
As I mentioned earlier in this thread, your tech team is second to none. It is pretty clear that this was an unusual and sudden problem. It is also pretty clear that your team worked very hard tonight to identity and correct the problem. That is the reason you have so many loyal customers like myself and the people who posted here. Your efforts and skills are appreciated.
If I could make one small suggestion it would be to post something, anything, on the issue tracker as soon as you are aware there is an issue, rather than waiting until after it is resolved. I know how busy everyone can get when an issue like this pops up (and there will always be issues - that's technology), but taking a moment to let us know you are aware of it would relieve a whole lot of anxiety among your customer base. Just my 2 cents.
Thanks again for a job well done tonight.
Larry | | |
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| said by lilarry:If I could make one small suggestion it would be to post something, anything, on the issue tracker as soon as you are aware there is an issue, rather than waiting until after it is resolved. I know how busy everyone can get when an issue like this pops up (and there will always be issues - that's technology), but taking a moment to let us know you are aware of it would relieve a whole lot of anxiety among your customer base. Just my 2 cents.
This would also greatly reduce the number of support tickets, I would assume. If I had seen something on the issue tracker, I would have known it wasn't just me and would just have waited rather than submit a ticket. Hopefully the guys didn't get too flooded with those last night! | |
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