Reviews:
 ·voip.ms
| reply to Napophis
Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple said by Napophis :Got my TSI service on March 1st, now having issues with this modem. Has lost connection/rebooted 3 times day...
How does one find out what remote we're on?
Firmware Version> v1.0.4.4R3WH
I had the same service installed on the same day with the same modem and same firmware. Only two "VDSL Link Up" messages in my logfile from installation day and none afterwards. Maybe you are on the right track to question the DSLAM (or a combination of DSLAM and modem).
I am 575 feet from the DSLAM according to stats page on the modem. Maximum attainable synch is 97Mbits so I assume the line is near perfect. Maybe your modem and DSLAM combo have a problem with high attenuation and/or loop length? Just a guess. |
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Reviews:
 ·Rogers Hi-Speed
 ·TekSavvy DSL
| said by QuantumPimp: Maybe your modem and DSLAM combo have a problem with high attenuation and/or loop length? Just a guess.
Modem reboots connected to a phone line or not.
Dec 7:When I first got my service they shipped me a modem with 1.0.4.4R3WH. It rebooted randomly.
Jan 10: TSI sent a Bell tech. The Bell tech swapped out my modem for another with 1.0.4.3EF-ISAM. I had no reboots for a month.
Feb 10: The firmware was then remotely patched on the modem I received Jan 10 and updated to 1.0.4.4R3WH. It started the rebooting problem.
I am right next to the box. I have no line noise. The initial Bell tech on Dec 7 said I had one of the best signal strengths he had seen. |
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swiftex
join:2008-05-10
Toronto, ON
kudos:1 | reply to QuantumPimp
You are in Ottawa so in all likelihood you are on a 7330 remote which v1.0.4.4R3WH is optimized for. |
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NLZ
join:2009-03-20
Hamilton, ON | reply to marknotmarc
This is becoming a joke. I've never seen more of a lack of service than this for anything. We have 1 person in this thread updating us... really? How many people can we estimate has this firmware that's using TekSavvy 25/7? Do we have the exact number? |
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Reviews:
·voip.ms
| reply to marknotmarc
said by marknotmarc:said by QuantumPimp: Maybe your modem and DSLAM combo have a problem with high attenuation and/or loop length? Just a guess.
Modem reboots connected to a phone line or not.Dec 7:When I first got my service they shipped me a modem with 1.0.4.4R3WH. It rebooted randomly. Jan 10: TSI sent a Bell tech. The Bell tech swapped out my modem for another with 1.0.4.3EF-ISAM. I had no reboots for a month. Feb 10: The firmware was then remotely patched on the modem I received Jan 10 and updated to 1.0.4.4R3WH. It started the rebooting problem. I am right next to the box. I have no line noise. The initial Bell tech on Dec 7 said I had one of the best signal strengths he had seen. Wow. You've hung in there for quite a long time. Knowing there is at least one version of the firmware that possibly doesn't manifest the issue must be frustrating. Having it removed because of some stupid maintenance script would have caused me to crush the modem into tiny pieces 
If the DLSAM and modem have interop issues then the vendors may be pointing fingers at each other. Also, Bell may not be licensed to deploy 1.0.4.3EF-ISAM.
The modem rebooting when not connected to the DSLAM doesn't mean anything. The modem may have, let's assume, 500,000 lines of code. Likely there will be more than one condition that causes the firmware to restart the VDSL logic. Connecting a debugger to the modem when a line is not connected would not necessarily help me diagnose any problems when a VDSL restart happens to an existing established connection. These are two very different scenarios and may or may not involve the same code.
I'm trying to offer an explanation for the ridiculous situation you are in. Sometimes the obvious solution, ie. deploying 1.0.4.3EF-ISAM, isn't always possible. Go figure. |
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Reviews:
·TekSavvy DSL
| Sure but if the modem does exhibit the reboot issue with the same apparent frequency (hard to judge given how random it is) with no line attached then I would suggest fixing that first would be both prudent and easiest. Start with that and them move on to whatever remaining issues there may be.
I always try to address the most obvious issues first.
Having now been on the Zyxel modem for almost two weeks with no modem related issues I can say with a fair degree of certainty that the cellpipe also has issues with losing sync (which is seen in the logs but not with the same frequency as the reboots). So you are likely right that there are several issues going on in the code. As I stated somewhere near the start of this (now becoming epic) thread, there is no point even trying to isolate such issues until the more obvious ones are taken care of. Deal with the simplest test case first.
ALU (Alcatel-Lucent) should be embarrassed that this firmware made it out the door. Who knows what is going on behind the scenes but I sure hope someone somewhere learns something from this.
I also still think that TSI should be screaming at the Bell/CRTC/Industry Canada over this. How can Bell get away with giving these things out to wholesalers (and charging for them) when they give out a different modem to their own customers. |
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swiftex
join:2008-05-10
Toronto, ON
kudos:1 Reviews:
 ·WIND Mobile
·Callcentric
·voip.ms
2 edits | I agree.
This firmware v1.0.4.4R3WH is for a 7330 remote and is flawed, will not work with the Stinger remote (I'm on a Stinger),
This firmware v1.0.4.3EF-STINGER is what I had before and it works when I connect it after disconnects with v1.0.4.4R3WH,
Seems to me 2 issues;
1. bad hardware (constant reboots connected or not),
2. deliberately using wrong firmware for the remote,
I used v1.0.4.3EF-STINGER for 6 months without issue and then move (within same building) and get a new modem with v1.0.4.4R3WH that has sporadic connection problems (no reboots). |
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| reply to Phibian
said by marknotmarc:does not even have to be connected to a phone line to reboot. Yup. My friend has confirmed this too. Completely unplugged, it still randomly reboots with that firmware.
said by swiftex:You are in Ottawa so in all likelihood you are on a 7330 remote which v1.0.4.4R3WH is optimized for. I'm really confused as to why they aren't just given 1.0.4.3EF-ISAM, since that's also optimized to the 7330 remote, and is actually stable.
said by QuantumPimp:Bell may not be licensed to deploy 1.0.4.3EF-ISAM. Well, they'd been using it for quite some time.
said by Phibian:Having now been on the Zyxel modem for almost two weeks with no modem related issues I can say with a fair degree of certainty that the cellpipe also has issues with losing sync (which is seen in the logs but not with the same frequency as the reboots). I was getting sync issues despite excellent line stats, when I had my modem far away from the demarc, connected by CAT6. (That CAT6 worked perfectly for Gigabit Ethernet at max speed.) The sync issues went away when I put my Cellpipe (1.0.4.3EF-Stinger) right next to the demarc.
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Everything Apple |
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Reviews:
·TekSavvy DSL
| Both modems (Zyxel and cellpipe) were in the same location. Zyxel has no problems at all. No reboots, no loss of sync. Cellpipe has both issues. In my case I'm extremely close to the demarc point. Maybe 10ft of cable (which is nice and new). Line stats are excellent as well.
Given that the Zyxel works fine I'm blaming the cellpipe not the wiring. |
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s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| said by Phibian:Both modems (Zyxel and cellpipe) were in the same location. Zyxel has no problems at all. No reboots, no loss of sync. Cellpipe has both issues. In my case I'm extremely close to the demarc point. Maybe 10ft of cable (which is nice and new). Line stats are excellent as well.
Given that the Zyxel works fine I'm blaming the cellpipe not the wiring.
Did you get a revised ETA on the second Zyxel? I'm still waiting for mine as well. |
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| No I haven't checked back yet. From the site it looks like there are a bunch of us waiting for them (the backorder qty keeps growing...) |
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2 edits | reply to Phibian
please include a post subject Hmmm... I can't post a reply without a post subject...
said by Phibian:Both modems (Zyxel and cellpipe) were in the same location. Zyxel has no problems at all. No reboots, no loss of sync. Cellpipe has both issues. In my case I'm extremely close to the demarc point. Maybe 10ft of cable (which is nice and new). Line stats are excellent as well.
Given that the Zyxel works fine I'm blaming the cellpipe not the wiring.
Yeah but you have the dreaded crappy firmware for the Cellpipe. Perhaps sync issues are another problem with this crappy firmware.
Mind you, while my Cellpipe is fine close to the demarc, as I mentioned it isn't as good far away. I wonder how the ZyXel would do in my home office.
How much is the ZyXel?
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Everything Apple |
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s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| said by Eug:How much is the ZyXel?
Comes to just under $160 shipped from an Ottawa retailer (»www.shoprbc.com/ca/shop/product_···id=80230) for the device that (should) work with 7330 and does NOT have WiFi. |
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swiftex
join:2008-05-10
Toronto, ON
kudos:1
2 edits | reply to Eug
Make sure you get the proper version for your remote.
P870HW51AV2 work on the 7330 remote,
P870H51AV2 without the wifi;
The P870MI1V2 is Ikanos,
P870MI1V2 on Ikanos Stinger. |
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swiftex
join:2008-05-10
Toronto, ON
kudos:1 Reviews:
·WIND Mobile
·Callcentric
·voip.ms
| said by swiftex:Make sure you get the proper version for your remote.
P870HW51AV2 work on the 7330 remote,
P870H51AV2 without the wifi;
The P870MI1V2 is Ikanos,
P870MI1V2 on Ikanos Stinger.
Ikanos version probably EOL, maybe old stock still available through retail.. |
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