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Acanac Enforces Technical ITMP Does it follow Crtc Rules?

Retail Internet services

5. ISPs do not need Commission approval to apply ITMPs to their retail Internet services, but they must follow the framework set out in the ITMP policy. When the Commission receives credible complaints[4] from customers that ISPs are not following the framework, it reviews the ISPs’ practices based on the ITMP policy.

6. The ITMP policy requires ISPs to disclose

the following information about their ITMPs to their retail customers:

o pricing information about their economic ITMPs; and

o whether or not technical ITMPs are being used and, if so, what effect they have on the ISP’s retail Internet services;

the following information about their technical ITMPs clearly and prominently on their websites, and in customer contracts and terms of service:

o why the ITMP is being introduced;

o who is affected by the ITMP;

o when the ISP will apply the ITMP;

o what type of Internet traffic is subject to management – for example, upstream peer-to-peer file sharing applications; and

o how the ITMP will affect a user’s Internet experience, including the specific effect on speeds; and

information about their technical ITMPs on their websites at least 30 days before introducing a new technical ITMP or changing an existing one, unless the changes make the ITMP less restrictive.

7. ISPs’ website disclosures must be accessible to persons with disabilities.[5]

To the best of my knowledge the IISP's don't play the games the incumbents do.

Acanac has stated they will slow down (Lynn has indicated 1mb) to conserve on bandwidth costs during "prime time".

reply to morisato
First the hours are known, it's from 7pm to midnight. The rate is also known: half speed at worst in downstream. No change in upstream.

Then, it only applies to new or renewing customers, not current customers at mid term. So 30 days notice is there (in some cases it will even be a 365 days notice)

Acanac isn't bound by these CRTC rules, but they respect them all anyways.

Very little information? Just go to »acanac.com/DSL.html

Everything is there. It's so simple that it only requires one line in the table. It's not hidden or anything. It's just below the "speed" line.

They are supposedly differing hours on weekends and Also That is not clearly nor Prominent in its display As well its 2 of the 5 Criteria Required by the Comission, maybe 3 if your generous. Nor do they Call it an itmp Which it is. so it leaves it open to the customer to figure a great deal out.
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Every time Someone leaves Sympatico an Angel gets its wings.

Well I agree that if they throttle during extended hours in the week end this is not fair since it's not written on the web site.

However so far they do not.

I also think they answer all 5 criteria. Which 3 do you think they do not answer?

reply to zorxd

Because unlike Rogers and Bell they do not throttle independant ISPs using their service. That was the main reason for the CRTC to investigate throttling practices. And they are not part of an oligopoly, so they are easy to avoid.

I don't get it. What are you complaining about? There is a dozen or so IISPs out there offering the same services at about the same prices.

Acanac isn't for everyone but at least they offer an alternative choice and some people like it.

reply to zorxd
o whether or not technical ITMPs are being used and, if so, what effect they have on the ISP’s retail Internet services;

They show the speed reduction and we can make the Connection But they do not say it very clearly that They are enforcing a technical ITMP

what type of Internet traffic is subject to management – for example, upstream peer-to-peer file sharing applications; and

o how the ITMP will affect a user’s Internet experience, including the specific effect on speeds; and

i understand they Effect all traffic and you Understand it but They do not offically State it anywhere, Also the How it will affect a users experience is lacking In its entirety.

And a Key point
and in customer contracts and terms of service:

When signing up in the Terms of Service On there webpage there is No mention of the ITMp or any of the 5 criteria that must be satisfied In the Terms of service or user agreements, Whatsoever.

The ruling may have been brought about BY bell and its actions but it applys to all ISPS who are governed by the Crtc which Includes acanac.
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Every time Someone leaves Sympatico an Angel gets its wings.

reply to zorxd

63. mean that if Bell choose to throttle Acanac, Acanac has to tell its customers.

Acanac is the secondary ISP here.

In this case acanac is acting as the primary ISP and is the one enforcing the ITMP, This is not a pass thru from bell.
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Every time Someone leaves Sympatico an Angel gets its wings.

reply to morisato

reply to morisato

reply to zorxd

reply to morisato

I could not find that Distinction thanks BT P:)
heck even Now i am not seeing it in the regulatory documents.

Applicability of framework to secondary ISPs offering retail Internet services

49.
The Commission notes that secondary ISPs have the ability to apply ITMPs to their retail Internet services, and that this practice may have many of the same adverse effects as that employed by primary ISPs. As such, the Commission considers that secondary ISPs should be subject to the same framework that applies to retail services offered by primary ISPs.

Well i did find this line which Kinda makes it Specific. for that it applys
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Every time Someone leaves Sympatico an Angel gets its wings.