Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple
Yup that looks exactly like the issue.
Cool that you've caught it in the act. I've never seen it with my own eyes as it lives in the basement and I'm upstairs. I think this is the 100% confirmation that we needed that the thing is completely rebooting.
I'm still working on TSI for some sort of resolution. TSI-Martin is the one currently handling this. I might suggest that everyone send him an IM directly to let him know that you are affected by the Cellpipe reboot issue.
I IMed Martin with the solution to my reboots with my Cellpipe modem model version and firmware version, and the Bell techs cellphone number and hopefully you guys can get it fixed like I did. It took a few tech visits and a number of calls to get mine fixed.
FYI here was the reboot log I used to see: 2011-12-09F01:31:05 HPNA info HPNA device is ready to be loaded with fw 2011-12-09F01:31:12 HPNA info Set HPNA device's mac address 2011-12-09F01:31:12 HPNA info Activate loaded fw image 2011-12-09F01:31:17 GUI info this firmware is version v1.0.4.4R3WH 2011-12-09F01:31:17 UPnP info UPnP IGD started 2011-12-09F01:31:18 UPnP info Known Connection Type(PPP type)! Use file: xml/igdPPPDesc.xml... 2011-12-09F01:31:26 Ethernet info Link 2 Up - 100Base-TX Full Duplex 2011-12-09F01:32:21 VDSL notice Detect VDSL Link UP...
I posted in the direct forum for this. TSI has asked for my cellpipe to be swapped with a sagemcom. Hopefully that happens in good time. They didn't ask me for more info but I gave them a lot. Sadly not everyone is going to have both a bell/sagemcom and a tek/cellpipe to do various tests with... maybe in the future we'll only have the right firmware or a sagemcom to begin with.
TSI has apparently requested a swap for both of my modems although Martin didn't know for sure what they will send so I'm guessing I'll get two new cellpipes with the same busted firmware. He said if I do to let him know and he'll explore other avenues.
Please let us know what ends up happening as I'm sure that all of us would like this to just go away and the sooner we find an angle that works the sooner we can all get something that actually fixed the problem.
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