| reply to ispepi
Re: CL to start capping Hey, CenturyStink, here's a novel idea: instead of instituting caps, why don't you spend some of your (undoubtedly vast, given how fond you are of cutting corners and screwing the little guy) profits on upgrading your infrastructure and actually providing the friggin' service you charge us all for?
Oh, no? Not willing to do that? Well alright, caps it is then! |
| I advise everyone with issues to go here:
»esupport.fcc.gov/complaints.htm
I live EXACTLY 1 block from the local CO, and had 0 issues with my 10mb line until they started with this 40mb stuff. Now every single night, like clockwork, from around 5pm until around midnight, I do good to pull in 3mb speeds. During the day it is fine except on the weekends. They have just over sold their service, plain and simple. File a complaint using the link above. It WILL get results. It worked for a friend who had line issues they refused to look into (it was their fault) and he filed a complaint and got results. So no this isn't a magic fix, but the squeaky wheel gets the grease. Please let's help stick it to C-Link, they are an awful corp. I have dealt with them for a very long time, see below:
I had to deal with them (wholesale) for the last 6 or so years and it was like the head had no idea what the whole body was doing, arms didn't know what the hands were doing, legs didn't know what the feet were doing, etc etc. Not even going to begin complaining about the shady business tactics where they repeatedly screwed us out of our customers. The sad part would be a few months later when the customer would come back and say "You were right, they are awful, I am ready to come back" and I would have to explain the contract they agreed to. They would have no clue what they had gotten into. I always warned them before they switched and I was always, always 100% honest with my customers. We could not match their service in terms of speed offerings or bundles, but I always warned them what they were walking into.
Their favorite tactic to screw us over, before we eventually closed down this past year was this - call up wholesale customer and offer them a deal on a random package, usually some kinda call waiting/caller id/3 way calling type of deal. Customer agrees to service. Then they would reconfigure the customers dsl service from PPPoE (how we had to run our service) to their standard (always heard them refer to it as DHCP). Then the customer calls us back with DSL outage. Then I get the runaround for a couple hours from their techs before someone would finally say "Oh, the line has been misconfigured". That was a regular thing for the last year we operated. I once lost 3 accounts in one week because of it. We were a local and small ISP so every account mattered a great deal to us. It may as well have been 300 that week.
Another thing they loved to do was botch installs. A normal turn key install should've taken no more than 3 days, but usually ran anywhere from 1 week to 2 weeks. Endless emails to our rep, Scott Nolan, and repeated calls to their tech support were a common occurrence with installs along with a healthy dose of the run around before finally getting results. Techs would often need to go inside but would instead stick a note on the door saying they had went by and no one was home when someone would be there the whole time. A turn key install means the tech was not supposed to leave the site until he had been inside and verified that the dsl signal was good all the way up to the desired jack. We rarely got what we paid for. Not even gonna start on the number of times they billed us for their problems on turn keys.
Over the summer I had an issue where my line would not sync at the proper speeds. The call to their residential tech support was a laughable waste of time. At first he tried to explain the line/feet deal affecting speed, completely ignoring the fact that my speed had been great for months before that. I hadn't moved, nor had the CO. That's not even mentioning the fact that I was a block away from the CO. The call ended with the tech coming to the conclusion that my phone line (the one running from the 660r to the jack) was bad. There had been no storms and no pets or rodents gnawing on the line, and whaddya know? The line was good. Thankfully I had access to another 660r and that was my problem. There are more stories but I think i've made my point.
I hope the link above helps someone, and I really hope they get what's coming to them. In the 3 times I have watched them change names they have gotten worse with each iteration. I would love to see them get what's coming to them. |
Reviews:
 ·Embarq Now Centu..
| also kept asking for me to get prism. oh wait i can get the tv content from the company that make it. fox,abc, i just using my bw instead of pay them to stream it to me .
band with capping for this company is big bull and to boot i want fiber to the house. i so dam close to the main office and main box(i can read this number on it) that how close i am to it |
