| Quality of service reflective in BBR Award - Bronze Wow, the TekSavvy BBR gold star (90+) took a nosedive to bronze (below 80). Not being malicious in any way, just pointing it out.
Oddly enough, it appears this isn't really related to no one answering the phones. Rather, it seems there are double-billings issues, install problems, lack of communications, and so forth... the type of thing Bell is known for.
Hopefully one day this can be fixed. |
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| Just for cable, DSL is still 90%+ |
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koreybReplace the CRTC NOW
join:2005-01-08
East York, ON Reviews:
 ·TekSavvy Cable
 ·voip.ms
1 edit | reply to Reflections
This new Cable product I think caught TSI off guard.. They admitted they never thought it would be this popular... This caused somethings to slip through the cracks.. I think once it's all up and running, fully and correctly, they will be able to get it up to Gold, just as DSL is. |
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| said by koreyb:They admitted they never thought it would be this popular... Bandwidth use going up by 10Mbps a pop makes load more spiky which complicates things a little. I expect the DSL side of things to experience similar issues with speed-matching if enough subscribers upgrade to 10+Mbps - it takes only 60 active 16Mbps subscribers to max out a 1GbE AHSSPI so 10GbE aggregation will become urgent there as well. |
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| reply to Jayar
said by Jayar:Just for cable, DSL is still 90%+ Cable and DSL is not segregated. Nor is the company broken up into 2 different companies, I.E. TSI-Cable & TSI-DSL.
The award is reflective of the company as a whole.
Also, these double-billing issues, lack of communications, and install problems are not cable or DSL technology dependant, but rather internal failings. |
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2 edits | In review terms they are separated
»User reviews - TekSavvy DSL
Also note the # of reviews.. |
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| reply to Reflections
I guess what would be interesting is if you could pull the DSL reviews out from the last 6 months or so and see if they would
still maintain the BBR Gold award based on them. |
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 El QuintronResident Mouth BreatherPremium
join:2008-04-28
Etobicoke, ON
kudos:2
 ·TekSavvy DSL
 ·WIND Mobile
·voip.ms
| reply to Reflections
said by Reflections :
Cable and DSL is not segregated. Nor is the company broken up into 2 different companies, I.E. TSI-Cable & TSI-DSL.
The award is reflective of the company as a whole.
Actually it's not that's why there are separate review panels for both Cable and DSL services.
said by Reflections :
Also, these double-billing issues, lack of communications, and install problems are not cable or DSL technology dependant, but rather internal failings.
According to you... but the reviews on DSL speak differently and even those on Cable are pretty positive.
Nice try.
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Everything in Moderation... including moderation. |
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| reply to Adam321
Are they? I never knew that. The reviews do indeed show both gold (per your link) and bronze when you review the BBR award by clicking on "last 30 reviews", and any of the recent reviews.
Do all providers have different awards per technology they sell on this board? It's the first time i notice this.
TY for pointing that out. |
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El QuintronResident Mouth BreatherPremium
join:2008-04-28
Etobicoke, ON
kudos:2 Reviews:
·TekSavvy DSL
·WIND Mobile
·voip.ms
| said by Reflections :
Are they? I never knew that. The reviews do indeed show both gold (per your link) and bronze when you review the BBR award by clicking on "last 30 reviews", and any of the recent reviews.
Do all providers have different awards per technology they sell on this board? It's the first time i notice this.
TY for pointing that out.
They do, I think as long as the company sets it up... (like Rocky setup cable on the service panel)
So assuming you were Reflections ISP, you could theoretically have a review panel for say Cable, DSL and VoIP.... (if you provided all three)
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Everything in Moderation... including moderation. |
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Reviews:
·TekSavvy Cable
1 edit | reply to justsomeguy8
said by justsomeguy8:I guess what would be interesting is if you could pull the DSL reviews out from the last 6 months or so and see if they would still maintain the BBR Gold award based on them. You can sort-of do that. There's a pop-out when you click "3 Year Trend" at the bottom of the ratings overview box. It doesn't show you just reviews from the past 6 months, but it does show TekSavvy's overall rating trend. Given it's down, you know that the recent reviews are pulling it down.
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Taylor Byrnes
www.taylorbyrnes.org |
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bt
join:2009-02-26
canada
kudos:1 Reviews:
·Start Communicat..
| reply to justsomeguy8
said by justsomeguy8:I guess what would be interesting is if you could pull the DSL reviews out from the last 6 months or so and see if they would still maintain the BBR Gold award based on them. TekSavvy DSL Six Month Rating - 90%
So yes, the 6 month rating for DSL retains Gold.
TekSavvy Cable will also qualify for Silver with it's current score if it maintains it for a few months. It can't actually get Gold yet - it needs at least 5 months ratings history before it's eligible for Gold according to »Site FAQ »About BBR Awards |
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| reply to Reflections
I think they should split up the cable reviews per technology even further. Example, Videotron's network is superior and different to Rogers, also there seems to be some sort of Ontario Rogers slow down going on for over a month.
It would be more interesting to see these reviews broken up further.
TSI-DSL (legacy)
TSI-DSL (Telus)
TSI-DSL (FTTN/FTTH) - TBA
Ontario (rogers) Cable
Ontario (cogeco) Cable -TBA
Quebec (Videotron) cable
Quebec (cogeco) Cable -TBA
I mean, since the technology is split up already, they should brake it up even more to distinguish the different cable technologies and to show people what to really expect.
I mean what is the use of having all these bad Rogers cable reviews when they aren't even applicable to people they service in Quebec! It's 100% completely useless and meaningless. Same for vice-versa.
Then by polling all the different technologies used in different area's an average award (based on weighted average) can be produced for the company as a whole.
As is the cable reviews are meaningless. May as well toss them in with the DSL reviews.
Something for the mods and Rocky to discuss. I'd like to see it. |
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1 edit | Sorry to break the bubble for the haters, but although Rogers is pricey (not really if you know what you're doing) and the bandwidth limit is utterly despicable (I guess no price can fix this), the quality and speed is well above satisfactory and the downtime is near zero all year long (scarborough). I can tell you there was no Rogers slowdown in the last month. If you're using Teksavvy, you cannot directly/personally assume this.
I just ordered Teksavvy Cable (note: Cable, not this legendary dsl people speak of.) and all I see here are horror stories (downtimes, frequent starcraft disconnects). I really hope I did the right thing.
For those interested, I'm using Rogers Express at $35/mo. I'm switching to $37 Teksavvy Cable Express + activation fee for the 200 GB cap. Won't be "saving money" by switching... just more freedom to download. |
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