Selected ISP Support > Earthlink DSL > Upload almost non-existant. 5.21Mbps Down with 0.03Mbps Up

Upload almost non-existant. 5.21Mbps Down with 0.03Mbps Up

quote:

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Link up 1 US 768 DS 6016 (INTL:G.dmt)

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Nothing wrong up here.

Hopefully, it's not just you.

That much download with no upload sounds a bit fishy, though. Wouldn't the upstream get saturated and kill the download after a few seconds?

It is real spikey so at times I might see 80k to 140k and then drops again. Something is fudged up.

»www.speedguide.net/speedtest/res···=2838056

reply to Doctor Olds
There's nothing on the netstatus page [not that they'd bother to put anything there anyway], but you probably already know that.

Hopefully there's scheduled or unscheduled maintenance going on, they haven't done the final testing, and they'll figure out there's a problem when they check it.

Otherwise you'll have to rattle Support's cage and see if they can rip/rebuild [if I were a Covad tech with access to the right controls, that'd be what I'd do at this point; you've power-cycled and done all of the other Tier-One Support things and the line looks OK*].
*Stats not complete, see below.

One last question, though: What does your upstream noise figure look like? I only see the one for downstream. If you had some sort of RFI in the LF/lower MF range, it could theoretically affect your upload without affecting your download very much [except for saturated upload choking off the download eventually if it got bad enough].

I'd have to swap out the Modem. The Siemens/Efficient 4200 Router/Modem doesn't show upstream data except sync rate.

reply to DrStrange
»netspeed.stanford.edu/

TCP/Web100 Network Diagnostic Tool v5.5.4a
click START to begin

** Starting test 1 of 1 **
Connected to: netspeed.stanford.edu -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 15.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 3.00Mb/s
Your PC is connected to a Cable/DSL modem

click START to re-test

** Starting test 1 of 1 **
Connected to: netspeed.stanford.edu -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 57.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 3.45Mb/s
Your PC is connected to a Cable/DSL modem

click START to re-test

reply to Doctor Olds
The test where the 'Server failed while receiving data' is an example of download choked off by upload saturation.

I hope this is fixed when you wake up this morning.

BTW: Did you check your cables to make sure they're securely plugged in? It sounds like a no-brainer, but I've seen half a building taken out for several hours because the plastic piece broke off a cable and it slipped halfway out of the port.

If you haven't already done so, you might want to swap out modems, cables and/or routers just to be sure it isn't your hardware. Swapping modems will also give you a chance to look at the upstream noise figure [although you'd probably see it in the port rates if your upstream were melting down due to RFI or malfunction].

I suppose the only good news is that you don't have to check your data pair for squirrel damage.

If I had to bet money on it, I'd say Covad swapped out a piece of hardware which changed their internal network configuration and they need to rip and rebuild your circuit. Sounds like this thread:
»Extremely slow upload speed

Here is a ZyXEL P-660R-ELNK I swapped out to get all stats with.

noise margin upstream: 12 db
output power downstream: 19 db
attenuation upstream: 18 db

noise margin downstream: 14 db
output power upstream: 12 db
attenuation downstream: 32 db

WAN Port Statistics:
Link Status: Up
Upstream Speed: 768 kbps
Downstream Speed: 6016 kbps
Node-Link Status TxPkts RxPkts Errors Tx B/s Rx B/s Up Time
1-PPPoA Up 46530 63420 0 0 0 9:01:32

LAN Port Statistics:
Interface: Status TxPkts RxPkts Collisions
Ethernet 100M/Full Duplex 61399 43241 0
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

That retires the 'RFI trashes upload' theory. I'm assuming you're still having an issue with uploads.

In that case, Covad or AT&T 'fixed' something and you'll probably have to ask Earthlink to ask them to fix it right. I think the second tier of phone support can rip and rebuild or have it done [I think one of the Indian support folks who was more competent tried that back when I had my issues two years ago].

reply to Doctor Olds
Just a wild hunch:

Read here, in case you haven't already seen it:
»DNS issue

Try setting different DNS servers.

Thanks. Tried that when I swapped out the DSL Modems (Speedstream to ZyXEL). No change.

Edit, I found a burned out street light at the pole to the left of my property line and even though it is out/dark there is a buzzing loud enough to hear from my side porch. Walked up to it today to get the GA Power tag number (round metal ID tag nailed to pole) and called it in for street light repairs. I wonder if that is the cause?

That 'dirty' street light might generate enough RFI to interfere with your upstream, but I still think you'd see that in your noise figures. It would probably hit your downstream as well.

If you've got a longwave or general-coverage radio, you can tune to the bottom of the LW band and try the 'AM radio' trick. Most of those radios tune down to about 150KHz, which is just above 138KHz [dividing point between upstream and downstream bins in G.DMT Annex A].

There was a outage again of PPP today (starting around 1PM and ending around 3PM) and now my speeds upstream are better, but not fully returned.

»speedtest.knology.net/
Last Result:
Download Speed: 5178 kbps (647.3 KB/sec transfer rate)
Upload Speed: 347 kbps (43.4 KB/sec transfer rate)
Latency: 32 ms
Sunday, March 28, 2010 8:25:01 PM
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

Nice of them to give you half your upload back, but I'm sure you'd like the rest of it at some point. I reiterate my guess that Covad and/or AT&T 'fixed' something in the Atlanta area and now they have to fix it right.

4743 kbps down (~4.74 Mbps, 579 KB/s) ↓
11 kbps up (~0.01 Mbps, 1 KB/s) ↑

Details:
5120 KB downloaded in 8.844 seconds
1024 KB uploaded in 748.314 seconds
Speed @ 200% of the average for atlngahp.dynamic.covad.net
89 times faster than 56k dialup
Tested on: 2010.03.24 11:02 EDT
Tested from: speedguide.net 2
Test ID: 2838056
Browser/OS: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5
IP Address: 66.167.xx.xx
Latency: 31ms
Provider: atlngahp.dynamic.covad.net
Location: Atlanta, GA, US
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

reply to DrStrange
After Earthlink refreshed my line:

»speakeasy.net/speedtest/
Last Result:
Download Speed: 5191 kbps (648.9 KB/sec transfer rate)
Upload Speed: 149 kbps (18.6 KB/sec transfer rate)
-------------------------------------

»speakeasy.net/speedtest/
Last Result:
Download Speed: 5165 kbps (645.6 KB/sec transfer rate)
Upload Speed: 53 kbps (6.6 KB/sec transfer rate)
-------------------------------------

»speakeasy.net/speedtest/
Last Result:
Download Speed: 2660 kbps (332.5 KB/sec transfer rate)
Upload Speed: 66 kbps (8.3 KB/sec transfer rate)
-------------------------------------

« SpeedGuide.net Speed Test Results »
4668 kbps down (~4.67 Mbps, 570 KB/s)↓
17 kbps up (~0.02 Mbps, 2 KB/s)↑
3072 KB downloaded in 5.391 seconds
1024 KB uploaded in 487.487 seconds
Tested on: 2010.03.30 13:12 EDT
Tested from: speedguide.net 2
Test Link: »www.speedguide.net/speedtest/res···=2845303
Latency: 31ms
Provider: atlngahp.dynamic.covad.net
Location: Atlanta, GA, US
-------------------------------------

« SpeedGuide.net Speed Test Results »
3221 kbps down (~3.22 Mbps, 393 KB/s)↓
19 kbps up (~0.02 Mbps, 2 KB/s)↑
3072 KB downloaded in 7.812 seconds
1024 KB uploaded in 442.88 seconds
Tested on: 2010.03.30 14:16 EDT
Tested from: speedguide.net 2
Test Link: »www.speedguide.net/speedtest/res···=2845381
Latency: 31ms
Provider: atlngahp.dynamic.covad.net
Location: Atlanta, GA, US

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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

I guess we spoke too soon; it's not fixed. Time to annoy Bangalore enough to get their TRON folks to rip and rebuild your PVC.

Well I have a TT in with TRON after they rebuilt my line twice now.

Of course now it is a little better after the streetlight is now repaired as they did that today around 4 to 5 PM.

« SpeedGuide.net Speed Test Results »
4563 kbps down (~4.56 Mbps, 557 KB/s)↓
178 kbps up (~0.18 Mbps, 22 KB/s)↑
3072 KB downloaded in 5.515 seconds
1024 KB uploaded in 47.172 seconds
Tested on: 2010.03.30 20:37 EDT
Tested from: speedguide.net 2
Test Link: »www.speedguide.net/speedtest/res···=2845734
Latency: 31ms
Provider: atlngahp.dynamic.covad.net
Location: Atlanta, GA, US

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« SpeedGuide.net Speed Test Results »
4986 kbps down (~4.99 Mbps, 609 KB/s)↓
153 kbps up (~0.15 Mbps, 19 KB/s)↑
3072 KB downloaded in 5.047 seconds
2048 KB uploaded in 109.39 seconds
Tested on: 2010.03.30 20:40 EDT
Tested from: hostkitty.net 4
Test Link: »www.speedguide.net/speedtest/res···=2845738
Latency: 31ms
Provider: atlngahp.dynamic.covad.net
Location: Atlanta, GA, US

----------------------------------------------------------

»speakeasy.net/speedtest/
Last Result:
Download Speed: 5171 kbps (646.4 KB/sec transfer rate)
Upload Speed: 187 kbps (23.4 KB/sec transfer rate)
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

reply to DrStrange
« SpeedGuide.net Speed Test Results »
5008 kbps down (~5.01 Mbps, 611 KB/s)↓
37 kbps up (~0.04 Mbps, 5 KB/s)↑
5120 KB downloaded in 8.375 seconds
2048 KB uploaded in 451.533 seconds
Tested on: 2010.03.31 03:02 EDT
Tested from: hostkitty.net 4
Test Link: »www.speedguide.net/speedtest/res···=2846056
Latency: 31ms
Provider: atlngahp.dynamic.covad.net
Location: Atlanta, GA, US
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?