jims47
join:2000-10-20
Uniontown, PA
| reply to jims47
Re: [connectivity] forced to reactivate.
I just got back, I confirmed the Activate page was legit. I went through the process and all is well; sort of. Her AV program has been expired for four months. She has PC Confidential on her pc and a icon for something called shredder. Uninstall in control panel does not get rid of it. I ran out of time so tomorrow I am installing a AV program, do a scan and then find out the registry keys that need deleted +other files that need deleted.
I have no idea how her account was deactivated by her grandaughter. I found no info with a search. I suspect it is trojan/spyware/virus related. Hopefully I can get this all cleaned up for her. I can not tell you how many times I have preaced to her about the AV program and windows update. I installed Firefox and instructed her to only use that browser from now on, especially when her grandkids come over. If I find out anything new I will update. |
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flo1356
join:2004-05-01
Fair Lawn, NJ
 ·Verizon Online DSL
| Symantec has a removal tool you can use to remove Norton Antivirus if you don't want to use it any more. First use the delete of the program from add/remove, reboot, then get the removal tool for her version of the program from the Symantec website and use the tool a couple of times to get rid of the rest of it. Make sure also the folders for Norton are gone too. |
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tschmidt
Premium,MVM
join:2000-11-12
Milford, NH | reply to jims47
I don't have that modem/router but I assume the only way to get back to the walled garden is to do a hard reset. Do you think that is likely?
Is router accessible physically? Is the web interface password protected?
/tom |
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