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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to Josh Lang
Re: Incredibly dis-satisfied with DSL Extreme
Hi Josh,
I apologize for any inconvenience. I am currently out of the office returning on Wednesday, but was able to forward along your account to our orders team. I have asked them to take a closer look with Verizon and get back to you with an update. The Verizon team that handles Fiber orders is currently closed for the day. We will follow up and someone from our customer service team will get back to you ASAP with an update though.
Once again I apologize for the inconvenience. We hope to have an update for you tomorrow.
Thanks
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George
General Manager
DSL Extreme
Will work for reviews.  | |
Josh Lang
@comcast.net
| George,
I wanted to say thanks to you for responding so quickly, especially as it appears you're on vacation/out of the office!
I do greatly appreciate that, and this at least lessens the 'harshness' of the entire situation.
I definitely can understand that Verizon is closed, however I do hope to have this all completely resolved ASAP, I don't want this to involve credit card companies, etc. I'm hoping I can get a call by the COB tomorrow evening, or I'll follow-up again with another phone call. | |
Josh Lang
@verizon.net
| reply to dslx_gm
George,
This is unacceptable. We finally got a callback (from a NON-supervisor), who claims Verizon said it is installed. We were there the entire day, and I'll gladly take pictures of my entire freaking house, there's no router installed/given, and no-one ever came into the house. I've done installations, if there was the claim, there would be a signature, as well as an appropriate serial number for the router.
And we're told that it'll be ANOTHER day until a supervisor will be able to contact us and get the account turned off. This is completely and totally unacceptable. I want the account de-activated, terminated, and any charges removed ASAP.
I'm already planning to contact my credit card company and dispute the charge and put a stop on it. If any charges go through, they WILL be disputed and dropped, and if necessary, I'll take this to the legal channels.
I'm hoping that you can resolve this expediently, so I don't have to resort to the other channels, as well as having to continue to spread this story to others.
Awaiting your response... | |
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