pimpdad82
join:2004-09-12
Portsmouth, VA
| [VA] Upgraded to Premier, upload still capped at 2 mbps (not 3mb
Yesterday I decided to upgrade my Cox internet service from Preferred (10/2) to Premier (20/3). After talking to the agent, my modem rebooted and I was able to download consistently at 20 mbps (sometimes as much as 30mbps) however my upload always stayed the same at 2 mbps. I called Cox technical support and after bypassing my router and re-provisioning my modem multiple times I was eventually handed over to their tier two support team who was quick to tell me that there was nothing else they could do because everything looked good on their end.
I've tested with multiple PCs and all speedtests show me capped at exactly 2 mbps every time, which still leads me to believe that a simple software change is all that is needed. I left my modem powered off over night to ensure that the modem wasn't holding on to any old configurations. Still no luck.
My modem is a Motorola Surfboard 5101 with the following stats:
Software Version: DB5101-2.4.1.5-SCM01-NOSH
Downstream Value
Frequency 555000000 Hz
Signal To Noise Ratio 36.1 dB
Power Level -4.4 dBmV
Upstream Value
Channel ID 2
Frequency 28272000 Hz
Power 47.3 dBmV
I've always been happy with Cox but I am a little concerned that Cox was so eager to write the issue off with a "sorry about your luck attitude". They should really try harder for customers especially when there are Verizon bucket trucks everywhere around me laying down fiber for FIOS.
Any suggestions would be greatly appreciated. |
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ajwees41
Premium
join:2002-05-10
Omaha, NE | Re: [VA] Upgraded to Premier, upload still capped at 2 mbps (not
firmware needs upgraded.
SB5101N-2.7.5.0-GA-00-NOSH mine on cox with a SB5101 |
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madden2k5
join:2009-04-09
Portsmouth, VA
 ·Cox HSI
2 edits | reply to pimpdad82
Well im from Portsmouth myself, and i can tell you first hand i had a Arris modem, and a SB5100 modem and both would cap at about 2mb with powerboost.
Now im running the newer SB6120 a Docsis 3.0 modem, and im getting these results.
The above speedtest was just taken.
EDIT: this was another one taken from another server just now also.
Btw i was wondering about the same thing not too long ago, and i called and asked about what my speeds were exactly, and i was told my QOS was 23,000=23mb down and 3200=3.2mb up, and this is with premier internet service also. |
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pimpdad82
join:2004-09-12
Portsmouth, VA
| reply to ajwees41
said by ajwees41  :firmware needs upgraded. SB5101N-2.7.5.0-GA-00-NOSH mine on cox with a SB5101 Any idea how to go about updating the firmware? I asked Cox and they said that all customers are given the latest firmware available. |
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madden2k5
join:2009-04-09
Portsmouth, VA
·Cox HSI
1 edit | said by pimpdad82 :said by ajwees41 :firmware needs upgraded. SB5101N-2.7.5.0-GA-00-NOSH mine on cox with a SB5101 Any idea how to go about updating the firmware? I asked Cox and they said that all customers are given the latest firmware available. PM CoxTech1 with your mac address from your modem, tell him you want the latest firmware, and he will take care of it.
here is his profile to send him a PM if you cant find it. »/profile/621911 |
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pimpdad82
join:2004-09-12
Portsmouth, VA
| reply to madden2k5
said by madden2k5 :Well im from Portsmouth myself, and i can tell you first hand i had a Arris modem, and a SB5100 modem and both would cap at about 2mb with powerboost. Now im running the newer SB6120 a Docsis 3.0 modem, and im getting these results. The above speedtest was just taken. EDIT: this was another one taken from another server just now also. Btw i was wondering about the same thing not too long ago, and i called and asked about what my speeds were exactly, and i was told my QOS was 23,000=23mb down and 3200=3.2mb up, and this is with premier internet service also. Thanks for the info. Glad to know I'm not going senile. It would suck to invest money in a new modem for something that the current modem should be capable of though. |
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madden2k5
join:2009-04-09
Portsmouth, VA
·Cox HSI
| Yes the modems i had before should of been able to handle them upload speeds without problem. but the thing is something between there system and the modem is holding it back. Btw i bought my new modem because i had the money and i just wanted to upgrade for on down the road. As of right now only benefit im getting from it is higher upload speeds, But as soon as cox goes D3 in are area i will get bonded channels for my downstream. |
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pimpdad82
join:2004-09-12
Portsmouth, VA
| reply to pimpdad82
I just want to add that CoxTech1 is amazing. I PM'ed him with my mac address and within 15 minutes my firmware was updated to the latest version. Thanks again 
Unfortunately it did not seem to fix the problem though. I had to call the sales team back and upgrade to premier service again to see if it was fixed and after the modem reboot I was still not able to go above 2 mbps with the new firmware  . If what madden2k5 says is true, something is very fishy with the service in our area.
The firmware upgrade was not done in vain though. I am happy to have the latest version which should help with overall stability. |
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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | Have you tried without the router attached yet by any chance to see if that makes any difference? |
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pimpdad82
join:2004-09-12
Portsmouth, VA | reply to pimpdad82
Yes, I went straight through on both my Vista and my XP machine. I have not tried since the firmware upgrade though. |
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madden2k5
join:2009-04-09
Portsmouth, VA
·Cox HSI
| reply to pimpdad82
Well i know i had bad speed problems and CoxTech1 got it fixed, and it came down to them doing a node split, and once they did that my upload speeds went from around 2.7mb up with powerboost to 1.9mb up with powerboost most the time.
Then about a say 3 or so weeks ago i switched to this new modem, and ever since my upload speeds i have hit over 3mb up. But still gotta factor in powerboost, but still im atleast probably getting 2.5mb up without powerboost. |
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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | On that topic I did check the utilization report and found no conjestion issues. |
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madden2k5
join:2009-04-09
Portsmouth, VA
·Cox HSI
| Well i just ran a test on testmy.net for my upload speeds, and this helps show your constant speed of your upload, and here is my results.
:::.. Upload Stats ..:::
Upload Connection is:: 4032 Kbps about 4 Mbps (tested with 5983 kB)
Upload Speed is:: 492 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2009/06/26 - 12:11pm
Bottom Line:: 70X faster than 56K 1MB Upload in 2.08 sec
Tested from a 5983 kB file and took 12.156 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 354.05 % faster than the average for host (cox.net)
U-Validation Link:: »testmy.net/stats/id-Q3R4ESW8J
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0) [!]
Show this is what i am able to do with my SB6120 |
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pimpdad82
join:2004-09-12
Portsmouth, VA
| That's pretty amazing. I might just get one of those SB6120s one day if I get desperate enough.
Just curious madden... I'm in the Park Manor area of Portsmouth. Are you anywhere nearby? You're probably the guy taking all of my upload speed :P |
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madden2k5
join:2009-04-09
Portsmouth, VA
·Cox HSI
1 edit | LOL.. Well i dont know portsmouth super well, but im not too far from cradock area. But naw im not stealing all your upload bandwidth.. hell i had to keep complaining to get my speeds corrected only maybe 2 months ago. because i was only getting like 1-3mb down between the hours of 5pm till 1am daily. But CoxTech1 got that fixed for me. |
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pimpdad82
join:2004-09-12
Portsmouth, VA
| reply to CoxTech1
said by CoxTech1 :On that topic I did check the utilization report and found no conjestion issues. That doesn't surprise me since most of my neighbors are 60+ years old and don't own computers. Thanks again for all of your help. You got me further than anyone I talked to on the phone. |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to pimpdad82
said by pimpdad82 :Unfortunately it did not seem to fix the problem though. If there isn't sufficient upload bandwidth on your node, firmware isn't going to make more available.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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DDR329
@cox.net | CoxTech1 already confirmed the node isn't over saturated so that isn't the issue.
If everything is checking out you could always see if a tech could come out with a test modem and check the speeds. |
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pimpdad82
join:2004-09-12
Portsmouth, VA
1 edit | said by DDR329 :
CoxTech1 already confirmed the node isn't over saturated so that isn't the issue.
If everything is checking out you could always see if a tech could come out with a test modem and check the speeds.
I just wonder how far Cox will go to ensure I get one more mbps of upload speed (which just so happens to be the difference in tier). They could easily fall back to the "up to 3 mpbs" and the "speeds are not guaranteed" speech they like to advertise on their sites.
Will they even send a tech out for something like that? |
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madden2k5
join:2009-04-09
Portsmouth, VA
·Cox HSI
| I mean if you want them to send a tech out they will, but the thing is do you have there $3 a month insurance plan? because if not that a $50 charge as soon as the tech steps in your house. So if you dont have there insurance plan, i would recommend calling CS and asking for it to be added. |
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