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Forums » Selected ISP Support » DSL Extreme » Slow speed with 3000/512 Plan
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6MBps service but only gets 3 Mbps even after 30 days »
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AuthorAll Replies

Thejax

join:2009-06-17
Rosemead, CA		Slow speed with 3000/512 Plan

Hi I have the 3000/512 plan and I did a speedtest on my line and was getting around ~1500/500. Can I get anyone to help me remedy this problem? Thank you.
to forum · permalink · · 2009-06-18 00:02:18 · Reply to this


dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
said by Thejax See Profile :

Hi I have the 3000/512 plan and I did a speedtest on my line and was getting around ~1500/500. Can I get anyone to help me remedy this problem? Thank you.
We would be happy to take a look for you. Please feel free to send me a PM with your DSL Extreme account information.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.
to forum · permalink · · 2009-06-18 00:33:27 · Reply to this


dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA

 Thanks for sending over your contact information. It looks like the due date for your upgrade to the 1500-3000/384-512 package was slated for today. For approximately the first ten business days you are on that package the line on the AT&T side will go through an automatic ramp up process. Your line will initially be provisioned at the 1984/512 speed tier and over the course of the ramp up, go to the highest tier it can hold without losing sync. Go ahead and give it a few days to allow the automated process to run its course on the AT&T side and then we can take another look.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.
to forum · permalink · · 2009-06-18 00:45:50 · Reply to this

Thejax

join:2009-06-17
Rosemead, CA		reply to Thejax
Sounds good, I'll give it 10 days and give an update. Thank you.
to forum · permalink · · 2009-06-18 00:54:25 · Reply to this

Thejax

join:2009-06-17
Rosemead, CA		reply to dslx_gm
Hi George, it's been just over 10 days from my first post and I'm still getting ~1600/500 speeds. I'm wondering if you can check on the ramping up process for me please. Thank you.
to forum · permalink · · 2009-06-28 03:59:55 · Reply to this


Zak_D_H
Premium,VIP
join:2007-01-04
Salt Lake City, UT		 Hi Thejax,

I would gladly look into this for you. Please send me a PM with the account info for the account in question.
to forum · permalink · · 2009-06-28 11:10:01 · Reply to this


dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA

reply to Thejax
Hi Thejax

Please give our support team a call at 866-491-7221. They can test the line and see if it is able to hold a higher sync rate without losing sync. Unfortunately I am currently out of the office and am unable to open that for you.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.
to forum · permalink · · 2009-06-29 20:56:58 · Reply to this
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Forums » Selected ISP Support » DSL Extreme6MBps service but only gets 3 Mbps even after 30 days »
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