macadami
join:2008-03-05
Carthage, TX
| Motorolla Canopy problem, or something else?
I have no other option for an ISP that would provide low enough latency for games and despite getting raped on the price, the service has been decent up until recently.
I pay 60 a month for 512k connection, latency used to be 60-100ms fairly steady with default ping settings, and i could get close to 50K downloads on a good day. Now however my latency seems to randomly spike from 60-250ms and often higher with timeouts. I play counter strike source online, and usage of just 15k bandwidth causes my ping to go into the 300-600ms range. This happens randomly throughout the day sometimes lasting for hours. I've been keeping a steady ping -t going to the city where the servers i play on are located and even when i'm getting consistent sub 100ms responses loading up CS:S and using 10-15k bandwidth causes timeouts and the latency to shoot up. This is the same for all traffic when this happens, not just related to that location.
I've done tracerts and it -seems- that the latency is occuring after my packet leaves my ISP, but honestly i'm not savy on deciphering which ip's go to where. The first 3 hops are sub 50ms though.
If anyone has any idea on how i could fix this, or if i should complain to my isp, or even if they have a way i can monitor the problem to see when i can play and when i can't that'd be great
Also i'm spamware/virus free, I have the same problem on clean fresh install systems and i know nothing about my hardware except that it's a antenna mounted on a 4foot pole 50 ft from my house that cost me $700 for hardware and installation.
I'll retrieve any information i can to help anyone help me, i'm new to wireless internet, but somewhat familiar with networks, and it's a mom and pop ISP located in east texas and the few times i've spoken with them, I had to explain what ping was.
Any help will be greatly appreciated |
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me1212
join:2008-11-20
Pleasant Hill, MO | A tracert may help. |
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macadami
join:2008-03-05
Carthage, TX
| Tracing route to google.com [74.125.45.100]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 26 ms 19 ms 22 ms 172.16.0.1
3 27 ms 64 ms 45 ms 70.254.63.1
4 296 ms 154 ms 54 ms 64.217.184.197
5 48 ms 193 ms 44 ms 151.164.94.233
6 29 ms 33 ms 39 ms 69.220.8.57
7 74 ms 233 ms 64 ms 72.14.197.109
8 69 ms 64 ms 33 ms 66.249.94.94
9 153 ms 164 ms 99 ms 72.14.238.243
10 114 ms 203 ms 243 ms 72.14.232.215
11 243 ms 113 ms 79 ms 209.85.253.133
12 * * 80 ms yx-in-f100.google.com [74.125
Trace complete.
this was with no other internet traffic |
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shorthairedp
join:2005-11-21
united state | reply to macadami
run pathping to that ip |
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macadami
join:2008-03-05
Carthage, TX
| Tracing route to google.com [74.125.45.100]
over a maximum of 30 hops:
0 mainpc [192.168.1.100]
1 192.168.1.1
2 172.16.0.1
3 70.254.63.1
4 64.217.184.197
5 151.164.94.233
6 69.220.8.57
7 72.14.197.109
8 66.249.94.94
9 72.14.238.243
10 72.14.232.215
11 209.85.253.137
12 * * yx-in-f100.google.com [74.125.45.100
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 mainpc [192.1
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 172.16.0.1
0/ 100 = 0% |
3 16ms 0/ 100 = 0% 0/ 100 = 0% 70.254.63.1
0/ 100 = 0% |
4 31ms 0/ 100 = 0% 0/ 100 = 0% 64.217.184.19
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 151.164.94.23
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 69.220.8.57
0/ 100 = 0% |
7 28ms 0/ 100 = 0% 0/ 100 = 0% 72.14.197.109
0/ 100 = 0% |
8 28ms 0/ 100 = 0% 0/ 100 = 0% 66.249.94.94
0/ 100 = 0% |
9 68ms 0/ 100 = 0% 0/ 100 = 0% 72.14.238.243
0/ 100 = 0% |
10 68ms 0/ 100 = 0% 0/ 100 = 0% 72.14.232.215
0/ 100 = 0% |
11 70ms 0/ 100 = 0% 0/ 100 = 0% 209.85.253.13
60/ 100 = 60% |
12 63ms 60/ 100 = 60% 0/ 100 = 0% yx-in-f100.go
00]
Trace complete. |
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BajaMnstr
@spcsdns.net
| reply to macadami
Any chance of seeing that same tracert while you're running a speedtest online?
I'm going to assume 192.168.1.1 is your internal router
172.16.0.1 is the NAT'ed gateway on the Canopy system.
Then 70.254.63.1 is your isp(Strong Services2)'s Gateway.
If your high latency seems to happen after your isp's gateway. Then it's very possible that your providers pipe is saturated. and when you pass traffic of your link, the qos system is limiting your overall bandwidth beyond that point. Hence the higher latencies when you run any data.
If you see high latencies before that point, the bottleneck is likely internal.
if that were the case the radio could be the culprit, or a low signal strength or a overloaded AP on the tower you're connected to. |
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macadame
| I pressed start on the speedtest then started the tracert
1.66mb down .46mb up is what it said
Thank you very much for replying, i was afraid no one was going to help me 
Tracing route to google.com [74.125.127.100]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 852 ms 683 ms 371 ms 172.16.0.1
3 271 ms 272 ms 268 ms 70.254.63.1
4 348 ms 223 ms 203 ms 64.217.184.197
5 326 ms 398 ms 215 ms 151.164.94.231
6 117 ms 58 ms 144 ms 69.220.8.59
7 93 ms 79 ms 154 ms 72.14.197.113
8 216 ms 218 ms 218 ms 66.249.94.94
9 197 ms 210 ms 198 ms 216.239.47.121
10 52 ms 59 ms 39 ms 209.85.242.21
11 134 ms 93 ms 389 ms 216.239.48.50
12 110 ms 104 ms 89 ms 209.85.248.129
13 114 ms 129 ms 131 ms 216.239.46.208
14 107 ms 103 ms 104 ms 64.233.174.127
15 109 ms 123 ms 109 ms 216.239.46.6
16 193 ms 299 ms 319 ms pz-in-f100.google.com [74.125.127.100]
Trace complete. |
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macadami
join:2008-03-05
Carthage, TX
| reply to macadami
Well for 5 days now the problem has been none stop. I've traced the latency to 64.217.184.197 which is a point in a larger city. My thinking is, my isp's pipe is indeed too small and the connection from it to a larger pipe is getting bogged down.
I've only managed to get 10k downloads max, with 2-3kb down being average, and latency is from 300ms-1200ms with lots of request timed out's. So my new question is, what do you guys recommend me telling my isp? I'm not a lawyer, nor have i read up on any cases related to 'paid services' but at $60 a month for 512kb and a 700 installation fee upfront, I'm thinking the least they owe me is half that bandwidth.
If this was a cable tv provider, and the contract stated 50 channels, and i only got 3, something would have to be done.
I hope my post hasn't fell too far behind for anyone to post, any recommendations will be greatly appreciated. |
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delmarvawifi
join:2008-07-15 | reply to macadami
What kind of downloads are you doing? It sounds like you are describing p2p downloads or torrents... |
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macadami
join:2008-03-05
Carthage, TX | reply to macadami
well torrents are getting 2-3k max where they used to be 20-40k average, downloads from things like speedtest.net are 10k max, most that i've done are 5k or lower |
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milbrath
join:2006-03-27
Dresden, TN | Are you running torrents, or is the torrent client on when downloading from other sites? Your ISP might be shaping your line when it detects torrents. |
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macadami
join:2008-03-05
Carthage, TX | reply to macadami
no i do not leave the torrent client running, my upload does remain somewhat higher than downloads on speedtest.net and torrents though. usually 25k-50k upload
it is just my down and latency that is affected |
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shorthairedp
join:2005-11-21
united state | remember most torrent clients install a service that runs in the background |
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iansltx
join:2007-02-19
Golden, CO
 ·Comcast
 ·Qwest.net
 ·magicjack.com
 ·BeeCreek Communica..
·Sprint Mobile Broa..
| You're thinking of regular P2P. All the torrent clients I've seen are very clear about when they're uploading and downloading, and it's a quick thing to kill everything and exit.
However to put all doubts to rest, if you're using uTorrent set your profile to xx/64k or something similarly low. That should choke uploads down to pretty much nothing.
Personally though it looks like there isn't a fat enough pipe in your area to cope with the load.
One thing you could try is the speedtest at »testmy.net and/or the one at »performance.toast.net. They're simpler tests (downloading a file via HTTP and timing the donwload) and are more indicative of congested networks to nitpickers when things go wrong.
What's nice about the TOAST.net test is you can do the image test and it's a relatively large image. As it loads in your browser you can actually see connection quality issues as pauses in the image load.
Heck, if you need a bigger image to test I'm sure I could scrounge something out from my stuff around here 
Or for a more scientific test, use a more advanced speed-and-latency-and-connection-quality test like the one at »voipreview.org/voipspeedtester.aspx. The test requires Java (I think it needs Sun's version, not Microsoft's lamer attempt at the platform) but you'll get pretty graphs of how your connection is faring. |
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