jac2598
join:2002-04-10
Islip, NY
1 edit | reply to tdrake2175ds
Re: [Equipment] Sudden call quality issues with Vonage
I had voice quality issues for over a month. I was sent out 2 different v-portal units, tried all sorts of networking changes (from turning off my actiontec's firewall, to giving the v-portal a static IP).
I came across the direct Vonage forums via google search and was able to PM someone within "engineering". That entire thread had people talking about the same issue.
All seemed to point to a firmware upgrade gone bad - but not for everyone. Look for the thread "Audio drop outs" under "Vonage V-Portal"
Long story short, I had my firmware rolled back to the 2.8 version for the v-portal. I have not had a voice quality issue since.
The problem I had, even after speaking with Level 1 and the Advanced team, they still didn't know the problem. They kept making adjustments "at their end".
Hope this helps. |
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tdrake2175ds
join:2009-03-01
Alpharetta, GA
| Thanks. I tried to register in the forums and it won't let me register. I'm not sure what the issue is, I tried about a dozen times and it kept saying the ID was in use, even with several different IDs I tried.
I am waiting on my new motorola. If I have issues after it comes in, I'll call them and tell them to downgrade the firmware and see if that works. They did say I was using the latest firmware, but they couldn't tell me the date it was pushed. |
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ImBatman
join:2004-04-21
Lancaster, CA
| reply to jac2598
Figures.
Thanks, tho. i KNEW it was Vonage. The lying bastards kept trying to blame Time Warner. I knew that was a lie. Never had any proof.
I sued sue their lying butts, but, it's too much of a PITA.
Ive had T/W phone service for nearly a year. My internet connection would constantly fail, and audio quality sucked (on a good day).
I hope someone files a huge class action lawsuit that shuts them down forever. I hate them, almost as much as I hate ebay and AS&S. My unholy trinity of evil companies that should all do the universe a favor and close their doors forever.  |
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