SarahN
@comcast.net
|  Woe is Me....WNR2000 problems with video phones- Please Help
I'll try to make this as brief as possible! I was running 2 pc desktops (wired), one laptop (wireless), one Ojo video phone (wired), and one vp200 videophone (wired) using a Motorola Surfboard cable modem and one Netgear WGT624 router. Comcast is my cable provider.
All of these creatures were living happily together. The videophones are used for communication with deaf friends. Anyway, even before the addition of the two videophones, the connection was getting very slow and dropping out frequently...but it WORKED...both before and after videophones. Rebooting the modem and/or router got old quickly.
Yesterday, I bought and installed a Netgear wnr2000 router. Laptop and desktops are working flawlessly...much faster, no dropped signals.. but videophones are not connecting properly...I can call out but they just ring... or the other party tries to answer and one of the videophones just freezes up. If the techs call me from the company, they work...same if I call them...but no one else can call in. WEIRD!!! The techs have gone into the router and changed settings to their specs and have opened the appropriate ports, etc...to no avail. Settings have also been changed in the devices themselves. We have unplugged, restarted, rebooted...over and over. With this new router, we are using WPA security, but had the old router set to WEP. My new laptop running Vista Home Premium doesn't even have a space to enter a WEP key, since WEP is such old technology now. We tried to set the router to WEP but couldn't because of my laptop, should that be the stumbling block.
WHAT ARE WE OVERLOOKING? I would think that it has to be something in the router settings. On the WGT624, I had to uncheck UnPnP, and that made the videophones work. I did the same on the new one and it helped...but in a limited fashion. Is there any way that I could re-hook up the WGT624 and use that in addition to the wireless N, just for the videophones (still using only one network and one cable modem)? Would that make any difference? Or could I turn off the firewall only to the videophones in the event that's the problem, or would I be compromising the security of our computers?
I hate to give up the N router, but the other router at least worked with the videophones.
Please help. Thanks! |
