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Forums » US Cable Support » OptimumOnline » Somebody please help with some insight
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[help] hard reset & firmware forced upgrade for SA Explorer 4250 »
« Surfboard or Scientific Atlanta?  
AuthorAll Replies


silverbull271

@optonline.net

Somebody please help with some insight

As of yesterday, my internet is intermittent. Also it cuts out when i have 2 computers running and streaming video. I disconnected my splitter, which got me back online. And now without splitter all sudden this is going on. It has snowed here, and its melting (dont know if this has anything to do with it). About 3 months ago the cable company, came out and redug and placed new wiring from home to the drop (about 300 feet away)

Here are my signals........

Frequency 603000000 Hz
Signal to Noise Ratio 37 dB
Downstream Modulation QAM256
Network Access Control Object ON
Power Level 12 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 1
Frequency 32000000 Hz
Ranging Service ID 7433
Symbol Rate 5.120 Msym/s
Power Level 54 dBmV
Upstream Modulation [1] QPSK[3] 16QAM[2] 64QAM
Signal Stats Value
Total Unerrored Codewords -1997142449
Total Correctable Codewords 50
Total Uncorrectable Codewor

2009-03-05 21:55:34 4-Error S101.1 Service Add aborted - No RSP
2009-03-05 21:55:08 4-Error S101.1 Service Add aborted - No RSP
2009-03-05 21:52:38 4-Error S102.1 Service Change aborted - No RSP
2009-03-05 19:27:49 7-Information B401.0 Authorized
2009-03-05 19:25:11 7-Information B401.0 Authorized


dslwanter
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Lowellville, OH
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1 edit
Your power levels are nearly too high. Upstream power level should be between 30dB and 50dB and you want the downstream power -13dB and 13dB. You said the drop is 300 feet? Did they install an amplifier when they dug the new drop? How many splitters in the house and is the cable modem feeding off the first splitter that the main line coming in feeds?
--
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Anon Name

@optonline.net
reply to silverbull271
Cablevision like the upstream to be between 30 and 55. Downstream they want to be between +10 and -10. However being outside these specs does not mean you will have a problem and being within these specs does not mean you wont have a problem.
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Forums » US Cable Support » OptimumOnline[help] hard reset & firmware forced upgrade for SA Explorer 4250 »
« Surfboard or Scientific Atlanta?  


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