Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL
1 edit | Cut cable
About 3 years a go someone has cut cable under ground so we were out of cable TV service for 3 days and did not get a credit. |
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Tel
join:2001-10-12
Mauldin, SC
 ·AT&T Southeast
| said by Oleg  :About 3 years a go someone has cut cable under ground so we were out of cable TV service for 3 days and did not get a credit. Nothing at all to do at all with this story, but if you haven't bothered to call in 3 years, then it's too late now. |
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL
| said by Tel :said by Oleg :About 3 years a go someone has cut cable under ground so we were out of cable TV service for 3 days and did not get a credit. Nothing at all to do at all with this story, but if you haven't bothered to call in 3 years, then it's too late now. I did call. |
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ErikRP
join:2004-11-06
Winnipeg, MB
| said by Oleg :said by Tel :said by Oleg :About 3 years a go someone has cut cable under ground so we were out of cable TV service for 3 days and did not get a credit. Nothing at all to do at all with this story, but if you haven't bothered to call in 3 years, then it's too late now. I did call. Regardless of who you're with, I am 99.99% sure your ToS says something about service not being guaranteed and/or that they are not liable for outages beyond their control. Or words to that effect. |
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rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA
| reply to Oleg
You should be glad it wasn't the gas line they cut.
Last week I was out at a local community college for a day. There is a lot of construction going on there now, and where I was located, they were adding a gas line to the existing service. The contractor had a map showing the location of the current gas line, but apparently the map was wrong by a few feet. They were very careful about the trenching and one guy hand dug at the end to find the actual line. Of course, those who break gas lines can be severely injured in an explosion. That's a good incentive to be careful.
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The Vigilante
@rr.com
| reply to Oleg
If they don't provide the service, irrespective of whose fault it is, then don't pay. If you're without service for three days, calculate how much that three days costs and deduct that from your payment. Make sure to advise TW in writing that you've done this. I'd be very interested to see them try to demand payment for service not provided. |
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