said by pay4whatUget :

Unless you are a fiber based customer, the answer to your question is no. If you are running your business on regular old coax, your suspect to RF maintenance, which can be frequent and often, as we all know. Our company switched to the fiber side for just that reason. We now enjoy a guaranteed 99.999% (5 Nine's) up time, and we get a 10 day notice on any work they may have to do. They don't touch the fiber too often, and when they do, we just fail over automatically to our secondary (more expensive) provider.

said by sittin_tech :

That's just bad luck, they're updating node by node, shouldn't be down more than one night. maybe 2 if they had any issues.

said by Lazlow :

It would certainly be helpful if they would make a publicly available board. It is often like pulling teeth to get any information from level 1 techs. Maybe a website where you entered your zip code and it spat out problems and the next seven days of scheduled maintenance. Most of us have at least minimal backup internet access, if nothing else the local library.

There have been a number of occasions where our local techs new well in advance that maintenance was going to occur on a certain day. If we knew this was coming we could arrange our schedules to work around those times.

said by benc :

Charter has FTTP? Cool.

Is there a significant price difference? I'm just curious.

said by cabbey :

Charter's fiber offering is not what I'd call 'to the pole'. Not by a long shot. It's very very expensive... on par with getting dedicated fiber run anywhere else, like from the phone company or some other provider. In fact the three places I know that have a fiber CBN connection... pretty much the same. One just happens to be across the street from a charter fiber-to-copper conversion point, so they were able to get it for only a couple tens of grand (to run fiber across the street and into their building), the others paid huge sums of money to get a fiber run in some cases MILES to their location. And the monthly cost is huge.

said by cabbey :

Charter's fiber offering is not what I'd call 'to the pole'. Not by a long shot. It's very very expensive... on par with getting dedicated fiber run anywhere else, like from the phone company or some other provider. In fact the three places I know that have a fiber CBN connection... pretty much the same. One just happens to be across the street from a charter fiber-to-copper conversion point, so they were able to get it for only a couple tens of grand (to run fiber across the street and into their building), the others paid huge sums of money to get a fiber run in some cases MILES to their location. And the monthly cost is huge.

said by pay4whatUget :

As someone who uses the product every day, I can say it's pretty top notch. There is no copper involved, they don't run it just to the pole as cabbey is stating.