KA3SGM
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Premium
join:2006-01-17
West Chester, PA
clubs:
 ·Cricket Broadband
 ·Verizon FIOS
| FiOS PRICE INCREASE UNDER CONTRACT, This Is Total BS !!!
I received this Email late today, "FiOS has redefined fast for Internet connections all over America. We are sure you'll agree that fast also describes how quickly your FiOS Internet plan has passed!
Important pricing information
The monthly rate for your FiOS Internet will change to $67.99 after June 09, 2008".
Unfortunately, I am under a 2-year contract since early this year to hold the 15-15 pricing at $64.95, but since I called today to protest the Email, they tell me that the contract apparently does not protect me from Internet Service Price Increases, only Fios TV price increases.
So much for signing a 2 year agreement for 15-15Mbps for $64.95 in January, THEY ARE STILL APPARENTLY OPEN TO RAPE THEIR CONTRACT CUSTOMERS!!
They tell me that I am perfectly welcome to pay the $99.99 fee to break the contract, but they can't nail down a realistic future price for any of my my FiOS Services.
Another war with ME vs. Verizon begins now!!! 
Their answer to me filing a breach of contract lawsuit against them, they tell me I AM OBLIGATED TO BINDING ARBITRATION UNDER THEIR CONTRACT.
How am I obligated to Binding Arbitration by Contract, if they ALREADY BROKE THE CONTRACT BY RAISING MY INTERNET CHARGES????
FLAME WAR ON VERIZON, FLAME ON !!!!
Mo-Fo-S-O-B's !!! :mad
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"Lithium is no longer available on credit" |
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Hooper
Premium
join:2001-10-22
Villanova, PA
| I think the person you spoke to is misinformed. During your contract period, Verizon cannot raise prices. Once again, this is just another bad communication on their part. I guess they cannot tell what kind of contract each person has and therefore just notify everyone. |
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KA3SGM
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Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| said by Hooper  :I think the person you spoke to is misinformed. During your contract period, Verizon cannot raise prices. Once again, this is just another bad communication on their part. I guess they cannot tell what kind of contract each person has and therefore just notify everyone. Thanks Hooper, apparently someone there thinks they can modify their contract terms on the fly.
Unfortunately, they announce this late on a Friday, where they won't have competent personnel available to fight about this until Monday morning.
WTF ARE THEY THINKING????
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"Lithium is no longer available on credit" |
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mglunt
join:2001-09-10
Fredericksburg, VA
·Verizon FIOS
2 edits | reply to KA3SGM
I think you are OK... I agree with the response that they probably emailed everyone regardless of their contract status.
I just have the 15/2 package which is going from $55 to $58. That along with the TV increase makes it time for me to drop the movie package which I have not been watching much lately anyway.
I have a Blockbuster.com account too, so its really a waste. |
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dirtwarrior
join:2008-03-21 | reply to KA3SGM
ether pay it or go back to cable, up to you and cable has also uped theres as well so fios is worth it but cable is not. and im sure the only reason for the increase is taxes, so blame the gov. |
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danclan
join:2005-11-01
Midlothian, VA
·Verizon FIOS
| said by dirtwarrior :ether pay it or go back to cable, up to you and cable has also uped theres as well so fios is worth it but cable is not. and im sure the only reason for the increase is taxes, so blame the gov. uh no. You don't just pay up. That says that they can do what ever they want. They need to be held accountable as well for contracts they agreed to. Arbitrary raises in pricing is wrong and unfair especially when both parties agreed to a set price for a set amount of time.
I'm betting the case here is generic letter to all parties stating that as of...blah blah blah..however i would have thought verizon would have bought a clue from the last time they did that. |
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OpieSimmons
join:2008-05-10
New York, NY | reply to KA3SGM
While I agree it is something to be fought I dont see any reason to act as if someone just ruined your life. It's $3 which you will get back after getting the right person on the phone.
Relax. |
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kes601
join:2007-04-14
Virginia Beach, VA | reply to KA3SGM
I agree they should not be able to raise your rate while you are under contract, but I take exception to the term "rape" when it applies to $36/year. |
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fios joe
join:2007-10-14
Toms River, NJ | reply to KA3SGM
Thats why you "NEVER" open mail on a friday or saturday for this exact reason. Hope everything works out for you. |
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mglunt
join:2001-09-10
Fredericksburg, VA | reply to KA3SGM
Again, don't over-react. Wait until the bill date for the increase passes to see if you are affected or not. |
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KA3SGM
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Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| OK, I have had some time to calm down now, sorry about that everybody.
Hopefully this is only a form letter, and it doesn't apply to me after all, but I won't know that until I find some free time to call them again on Monday.
The only person I could get to talk with on Friday evening was absolutely sure that the 'Contract Pricing', only applies to the TV service.
I just dread the On-Hold times and the chronic total confusion between the different levels of Customer Service and Management in Verizon's billing department.
Usually the process of getting one issue resolved tends to break something else with the account, that requires another series of phone calls to fix the next months bill.
It may only be a dispute over $36 a year, but when you add in the time I have to waste on the phone to get them to fix billing errors is worth more than 100 times that much.
Hopefully I can get in touch with someone on Monday that can clear this up once and for all, and not have it where I have to:
"simply call back every month and request my $3 credit" 
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"Lithium is no longer available on credit" |
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Scragg
join:2007-09-01
Virginia Beach, VA
| reply to KA3SGM
I think they could have a hard time colleting the $99 from you if you terminated your service after they raise the rates.
The binding arbitartion clause in contracts has been contested in the courts. I am not sure where it stands but some courts have ruled you can not sign away a legal right like that so you can probably still sick a lawyer on them. |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20
·AT&T U-Verse
·Verizon FIOS
| From the "pricing" section of the TOS...
8.1 Prices and Fees; Billing. You agree to pay the monthly fees applicable to your Service, and to pay: a) applicable taxes, b) surcharges, c) recovery fees, d) telephone charges, e) activation fees, f) installation fees, g) set-up fees, h) equipment charges, i) ETFs, and j) other recurring and nonrecurring charges. The taxes, fees and other charges detailed in a)-d) above may vary on a monthly basis. Surcharges and recovery fees are not taxes and are not required by law, but are set by Verizon and may change. You also agree to pay any additional charges or fees applied to your account, including interest and charges due to insufficient credit or insufficient funds. Non-recurring charges such as set up, activation and installation fees, and equipment charges, will be included in your first bill. Monthly Service recurring charges will be billed one month in advance; any usage charges will be billed in arrears. Based on your election and subject to our approval, Verizon or its agent will bill you directly, or bill your charge card or local Verizon telephone bill (where available). IF YOU ELECT TO BE BILLED ON YOUR VERIZON PHONE BILL, BY USING THE SERVICES YOU AGREE TO HAVE ALL SERVICE CHARGES INCLUDED ON YOUR PHONE BILL. Billing for Dial-up Service will automatically begin upon registration of your account. Billing for Broadband Services will automatically begin on the date provisioning of your Broadband Service is complete ("Service Ready Date"). We may, at our election, waive any fees or charges.
8.2 Pricing Plans with Minimum Terms. You agree to maintain your Service for the one or two year term that applies to the plan you have selected (a "Term Plan"). Your Term Plan begins on the later of: (a) the date you change your existing Broadband Service plan to a Term Plan; or (b) your Service Ready Date. At the end of any Term Plan you may be given the option to select a new Term Plan. If you do not select a new Term Plan, your Service will automatically convert to a month-to-month Service plan at a monthly fee that may be higher than your current rate. If you select a new Term Plan, the terms of that plan will apply.
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Read your contract and TOS before signing anything. |
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stealth2920
join:2002-08-24
Flower Mound, TX | reply to KA3SGM
Imagine what he would do in a real emergency! |
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R4M0N
Brazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA
 ·Comcast
| reply to fios joe
said by fios joe :Thats why you "NEVER" open mail on a friday or saturday for this exact reason. Hope everything works out for you. I always thought I was the only one with that rule.  |
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kgeissler
join:2001-12-03
Rowlett, TX
| I got the same email. Mine states:
"The monthly rate for your FiOS Internet will change to $57.99 after June 11, 2008. "
I signed up for FIOS TV and Internet in October of 2007. I was wondering if my promotional internet rate was expiring, and this was going to be the new rate, but Verizon's website shows a price of $52.99 for the 15/2 service. |
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kgeissler
join:2001-12-03
Rowlett, TX | reply to KA3SGM
I just got off the phone with Verizon and was told that since I am under contract that the email does not apply to me. I guess I will just wait and see what happens on June 11th. |
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ONLYinHD
join:2006-04-02
Rowlett, TX
| reply to Scragg
I also had a problem with Verizon FiOS raising my rates because I refused to sign up for Verizon landline telephone service (their bundle). Ha ha. I took a little time to surf here for reports and recommendations.
Flash forward to today, I'm calling to CANCEL Verizon FiOS tv and internet - which I have had since 2005 btw.
Their hostility to customers who do not have their landline service(ya ever tried getting customer service or tech support? like pulling teeth!) is one great reason to dump FiOS. The second reason is that the service was great when I first got FiOS (pristine tv signal and ultra-fast high speed internet). But over the last year and a half or so the tv signal is obviously bandwidth throttled and I haven't been able to get the promised 15/2 bandwidth unless I'm trying a Verizon speed test server. Not even email or their portal page load any faster than other high speed ISPs. So what am I paying extra for? To protect their profits because landline customers are leaving in droves??? I think not.
Goodbye FiOS. Will post back later to update success with new provider (already installed roadrunner without hitch btw and DirecTV with FLAWLESS picture quality!). |
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darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
·Verizon FIOS
·Comcast
| Don't mistake incompetence and badly designed support systems as hostility  If the CS sounded angry it's more than likely do to the lack of training and/or tools they have to deal with customers that don't have Vz phone 
Glad you found providers that make you happy -- that's all that matters  Me, I've been a super happy Verizon customer since DSL first became available in my area and couldn't have been happier to finally be able to drop Comcast TV. |
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dirtwarrior
join:2008-03-21
·Verizon FIOS
1 edit | reply to ONLYinHD
Im droping them to for the same reasons, i hated VZ when i had dsl and i should have known better to go back to them. they got to be the most biggest ass holes i have ever put up with in my life i relly hope they get there shit together or else i will be on the news for burnin up there wires i hate VZ in who ever thinks there good go to speedtest.net in run some test in tell me what you think about VZ after you see 120 ms ping to your closest server in bandwidth thats 5megs off of what you signed up for. and all VZ says if its out side are network then they cant controll it wich is total bullshit if they upgraded there routing company problem solved but no these monye hungry bastards want it all in. |
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