kjgirl
@alltel.net | I can't get on wild blue no matter what????
come on- I pay 50 per month and this is pathetic, but you hold me to your contract?
I haven't been on this for weeks?
Whats your problem? |
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Mr Annon
join:2008-03-04
| Sounds as if you need to sit on the help phone line for the 9hrs to get a service ticket issued. The Forum here is independent of Wild Blue so can not do much but give advice. BTW, if you would like to give some details, might be that someone has a suggestion. |
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Island Jeff
join:2005-07-18
 ·TDS
 ·WildBlue
| reply to kjgirl
If you've been down for weeks, it sounds like you have a hardware or alignment problem.
Who do you get wildblue through - local, NRTC, or wildblue direct?
Have you contacted your installer/dealer to request support/service call?
Have you had tech support look at your SVT graphs?
What are the exact symptoms (modem lights, etc.?)
--
Very happy TDS DSL user | Wildblue in Lake Michigan |
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Doug Huffman
join:2007-07-27 | Might be KristyJ from the other site? |
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Spice300
Premium
join:2006-01-10 | reply to kjgirl
Kristyj077 is currently FAPed, but still connected. |
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Bedlem3342
join:2008-03-14
| reply to kjgirl
Don't sweat it to much hman i know what your going through as i have wildblue as well and it sometimes stops for days.I found a solution, not sure if i am allowed to post this in satellite forums but here goes.Try Mobile broadband, you will never regret it. |
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WB
join:2008-03-03
Englewood, CO
| reply to kjgirl
Hi,
I am with WildBlue. If you have not had any connectivity for weeks, then there could be a hardware or dish alignment problem like the other poster said above.
Have you already tried the to power-cycle your WildBlue modem by unplugging it, waiting for at least 1 minute, then plugging it back in? At the same time, power down your PC, then restart the PC after the modem is back on.
Also check to see that the top two lights on the modem are solid green. If they are, then you have power, and are receiving a signal from the satellite dish.
Here is a link to a Help article with some basic modem troubleshooting instructions.
»help.wildblue.net/kb/article/3889
If you still have trouble after trying those things, then call our technical support for additional help. Or, if you ordered from a local dealer, they can also help by checking your signal strength settings.
Thank you. I hope that helps. |
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Bedlem3342
join:2008-03-14
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I talked to 3 different agents at your company and each one took me about 3 hours to get ahold of. Each time i got the same ole "please reset your modem then turn off your PC blah blah"
I am not trying to troll wild-blue but i have had nightmares with them.My satellite would shut off every night at around 6pm for 20 days! I am not joking, got the same thing from each agent i never fixed it and i still payed. I even sent in a email but no reply.
Imo wildblue is pitifull.
Don't take it personal and dont mind me. |
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Doug Huffman
join:2007-07-27 | reply to WB
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
* This problem can sometimes be caused by disabling or refusing to accept cookies. |
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Mr Annon
join:2008-03-04
| Pet peeve, Help scripts: The universal use of asking to turn off modem/computer and reboot. Once it has been tried it is nonsense to keep doing it. I think this comes from Windows mentality of BSOD- reboot to fix. Not working will lets reboot.
Being a Linux user and helping out in the Distro Forum, that is not what springs to mind when trying to help someone. Instead I would ask if the users was getting a connection signal from the modem (second lite down solid green). If not, nothing a person does with their computer matters (This is of course assuming that the computer or router is connected and had been working before.). The modem can not give you an IP if it does not connect.
Simple trouble shooting would than say that the problem is from the modem to the satellite or WB. Therefore to continue to ask the customer to reboot computer, run virus checks, change browsers, are you running Windows? is a waste of time to all concerned.
Now if the modem light is green and the person can not get online then it is time to start checking whether they have got the IP from the modem (I think ifconfig in Win but since I do not use Windows I may be mistaken) routers are great for this because they will have a settings page that tells you if the IP and DNS is assigned plus they do not rely on setting up to get IP it is default behavior. Once you know that than the problem is most likely a configuration issue.
So if you are reading this WB think about your help scripts, are they wasting time for people that then leads to frustration? |
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