basicinstinct911
@suddenlink.net
| slow download to rapidshare.com
I'm having big problems and don't know enough to identify where my problem is. I can download anywhere else pretty good.
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\virgil>cd c:\
c:\>ping rapidshare.com
Pinging rapidshare.com [195.122.131.13] with 32 bytes of data:
Reply from 195.122.131.13: bytes=32 time=175ms TTL=49
Reply from 195.122.131.13: bytes=32 time=156ms TTL=49
Reply from 195.122.131.13: bytes=32 time=155ms TTL=49
Reply from 195.122.131.13: bytes=32 time=154ms TTL=49
Ping statistics for 195.122.131.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 154ms, Maximum = 175ms, Average = 160ms
c:\>tracert rapidshare.com
Tracing route to rapidshare.com [195.122.131.13]
over a maximum of 30 hops:
1 15 ms 10 ms 15 ms r74-193-139-1.lkchcmta01.lkchla.by.dh.suddenlink
.net [74.193.139.1]
2 9 ms 11 ms 11 ms laftaggc01-fex0303.ma.dl.suddenlink.net [208.180
.48.121]
3 17 ms 17 ms 28 ms shvpbbrc01-gew0204.ma.dl.suddenlink.net [208.180
.197.81]
4 25 ms 18 ms 18 ms cdm-66-76-31-37.lfkn.suddenlink.net [66.76.31.37
]
5 21 ms 21 ms 35 ms cdm-66-76-31-34.lfkn.suddenlink.net [66.76.31.34
]
6 21 ms 33 ms 21 ms cdm-66-76-30-133.tylrtx.suddenlink.net [66.76.30
.133]
7 20 ms 20 ms 21 ms cdm-66-76-30-5.tylrtx.suddenlink.net [66.76.30.5
]
8 25 ms 26 ms 25 ms te-7-4.car4.Dallas1.Level3.net [4.71.122.17]
9 23 ms 32 ms * vlan89.csw3.Dallas1.Level3.net [4.68.19.190]
10 34 ms 35 ms 35 ms ae-83-83.ebr3.Dallas1.Level3.net [4.69.136.161]
11 77 ms 73 ms 72 ms ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
12 64 ms 71 ms 71 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
13 68 ms 67 ms 71 ms ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
14 71 ms 70 ms 72 ms ae-82-82.ebr2.Washington1.Level3.net [4.69.134.1
53]
15 159 ms 160 ms 162 ms ae-44.ebr2.Paris1.Level3.net [4.69.137.61]
16 163 ms 161 ms 163 ms ae-2.ebr1.Frankfurt1.Level3.net [4.69.132.142]
17 161 ms 154 ms 155 ms ae-13-55.car3.Frankfurt1.Level3.net [4.68.118.14
5]
18 171 ms 156 ms 153 ms rapidshare.com [195.122.131.13]
Trace complete.
c:\> |
|
Araiden
join:2008-04-12 | Looks like to me that the latency is really high to those sites. Your latency doubles once you hit paris1.level3.net and stays around the same from there. I suspect those servers are overloaded. |
|
kyleroberson
join:2008-05-02
1 edit | reply to basicinstinct911
Suddenlink is responsible for this, not Rapidshare. Megaupload speeds are also capped.
I could previously get 600kb down using a download manager and it seems to be capped at 50kb or so. It can dip to as low 10kb when they're feeling especially cruel.
I called their tech support and asked if the site had been throttled. They claim that they don't do this. I also asked if I have exceeded some type of bandwidth quota and I haven't.
I contacted Rapidshare and they said that it's the provider (Suddenlink). I can get the same file from Verizon at the speed that I previously got on Suddenlink. That seems pretty damning to me.
It seems like a silly reason to switch service providers but I'm probably going to unless I can get a resolution.
Here's a test file for you. It's pictures of cats if you're curious.
»rapidshare.com/files/107207259/L···zip.html |
|
bdinlb
@suddenlink.net
| reply to Araiden
Same thing has happened to me... Your tracerp is exactly like mine was. Suddenlink says they have no cap, rapidshare says they are not the problem. When I called Suddenlink the first person said they have been getting this asked a lot lately regarding rapidshare.
I am lucky to get 10kb/s on a rapidshare dl (have been a premium member for over a year - this just started a week or so ago). Anywhere else I get 600kb/s and up.
Sorry I can't help but just wanted you to know there are other passengers in the boat. |
|
basicinstinct911
@suddenlink.net | reply to basicinstinct911
thanks for replying. They finally said they would make a request for the network specialist to look at it. I knew I was in trouble when the tech didn't even know what a bottleneck was. |
|
basicinstinct911
@suddenlink.net | yeah it's definitely suddenlink.net because I gave my friend my account info and he can download at 150 KB/sec from at&t dsl
Any advice ops? Your help in the matter would be appreicated. |
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Zorack
join:2001-12-14
Fayetteville, WV | reply to basicinstinct911
I averaged 400k a sec downloading that file,no problem here. |
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kyleroberson
join:2008-05-02
1 edit | Zorack: Please post a tracert if you're still getting decent speed.
Hopefully this is just a temporary network issue. |
|
basicinstinct911
@suddenlink.net | reply to basicinstinct911
I hope soo.. been like this for a week.. I'm having withdrawals |
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StoppingBy
@suddenlink.net | I am also on sudden link and am getting SLOW speeds -- I will call tomorrow and ask if there is anything they can do. What is everyone else hearing? |
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kyleroberson
join:2008-05-02 | Suddenlink told me that Rapidshare was performing slowly and that they hadn't capped it. I didn't bother to escalate it beyond a first level tech when I called, but I probably will when I'm off for the day on Monday. |
|
zipo
@suddenlink.net
| reply to basicinstinct911
I contacted them both as well, suddenlink said I had a bad signal and it was causing it (useless phone tech) they sent out a service person and he gave me a new cable, said I had great signal. Told him what the real issue was with rapidshare.com and he hadn't heard anything about it, but said he would ask about it in his monday meeting. He gave me his personal cell co call on monday to see what's going on. I also get the same speeds as you guys max 12kb. Also once my tracert hits the paris location it bogs down.. I will let you know what he says on monday. |
|
kyleroberson
join:2008-05-02
| Today is the first day that I've had a decent transfer speed since the Friday the 25th.
I'm back to ~200kb/s with a download manager. This is still down from 600, but at least it's not 10.
Please let me know if your results are similar. |
|
GeorgetownTX
join:2006-11-28
Georgetown, TX
| reply to basicinstinct911
I tried the download linked earlier in the thread and got around 4Mbit from my 8Mbit service. This was early Sunday morning so there shouldn't be a lot of congestion. I would say that is not bad for an overseas download.
When the latency is high because the server is far away (160ms when I tried it), your TCP window size comes into play. Some quick math says that to sustain 8Mbit (1MByte/sec) download with 160ms latency, you would need a TCP receive window size of 160KB (that much data in-flight). That is significantly higher than the default TCP window size in Windows XP. There are many articles online about adjusting your TcpWindowSize and associated settings. For window size of 160KB you would also need Tcp1323Opts enabled and SackOpts might help too.
I'm not saying your problem is not with suddenlink or level3, but make sure your client machine can suck that much data from high latency connection before blaming them.
Here's one good article on TcpWindowSize and associated registry settings: »speedguide.net/read_articles.php?id=157 |
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basicinstinct911
@suddenlink.net | reply to basicinstinct911
I'm getting about 300-350 KB/sec this Sunday morning up from 10 KB/sec. I'll let you know if it sustains. |
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basicinstinct911
@suddenlink.net | reply to basicinstinct911
well that didn't last very long.. back down to 30 KB/sec |
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StoppingBy
@suddenlink.net | reply to basicinstinct911
I am back at between 50 and 300...it is very erratic, but it is much faster than before. |
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kyleroberson
join:2008-05-02 | Meh. I had 300kb/s this morning and now it's back to 15-30.
Guess I'll be calling Suddenlink after all. |
|
kyleroberson
join:2008-05-02
| reply to basicinstinct911
Gave Suddenlink another call and asked to be escalated. This got me to a second level tech.
He said that they do not have any control over the routing of the site. If it's fast at one point and slow at another then that's just how it is. He restated that they are not filtering or limiting the transfer speeds.
I asked to be escalated again and he said that even the network admins would be unable to address this. I told him that this was a large enough concern that I would change providers and he said even that wasn't enough to make anyone take action.
I didn't feel brushed off. The answer was just unsatisfactory. I'll be giving Verizon a call tomorrow unless this magically fixes itself.
Feel free to give them a call and see if you can do any better. |
|
bdinlb
@suddenlink.net
| Same 10kb/s speed here. Been that way for a couple weeks. Calling Suddenlink will not help since the customer service group have no control over what the head honchos at suddenlink decide to do.
GeorgetownTX,
It has to be Suddenlink. I have let others try out my rapid account that use other ISP's. They are having no issue getting a fast dl speed. I have used Rapidshare with Suddenlink for almost a year as a premium rapid user. I never had an issue with speed and could easily hit 500/600kbs+ each time. |
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