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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| reply to Downrange
Re: What's going on with Spaceway 3?
A signature line would have been informative, so I have to ask: which Direcway/HughesNet system do you currently own? What is your satellite/transponder assignment? What kind of hardware is installed? Do you have the LCCU installed?
Reading into your words, I'm gonna guess you went the DW4000 upgrade route. So before you write off Ku-band as the source of all evil, let me speculate that my system doesn't differ much from yours; an 8 year old elliptical dish and 1w transmitter outside, with a HN7000S upgrade modem and power adapter inside. With good hardware, quality cable and connectors, competent grounding, and a properly aligned reflector should give you performance like mine:
April 6th, 11:35PM - 1179/186 kbps
April 6th, 11:33PM - 1065/175 kbps
April 4th, 02:05PM - 994/126 kbps
April 4th, 02:04PM - 727/92 kbps
March 18th, 09:40AM - 1206/169 kbps
March 18th, 09:38AM - 1214/190 kbps
March 11th, 03:47PM - 1105/150 kbps
March 11th, 03:46PM - 1110/173 kbps
February 29th, 08:56AM - 1083/187 kbps
February 29th, 08:55AM - 1000/182 kbps
February 3rd, 03:18PM - 1151/194 kbps
February 3rd, 03:16PM - 1193/194 kbps
January 30th, 12:49PM - 984/128 kbps
January 30th, 12:48PM - 769/153 kbps
January 16th, 08:19AM - 1179/138 kbps
January 16th, 08:18AM - 1005/144 kbps
Neither whining nor speculation will do anything to improve your current perception. This is a self-help forum, representing a pretty good-sized pool of previous experience that you should tap. Because if you shell out a pile of cash expecting Spaceway consumer grade service to surpass that of HughesNet, you're in for a big disappointment.
//greg//
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HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5 | |
mooch
No Booing Allowed
join:2001-11-11
Sunbury, OH
| said by grohgreg  :Neither whining nor speculation will do anything to improve your current perception. //greg// Unfortunately, when HNS can't do anything to get speeds up during primetime for a lot of folks, there's not much more an HNS customer can do than "whine".
Condescending remarks such as yours above does little to help the folks who are having issues with HNS and only adds to their frustration.
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ex Hughesnet customer - thank goodness! | |
MichaelRS
join:2006-06-10
Half Moon Bay, CA
| reply to grohgreg
grohgreg, with your 35 years of experience in satellite you should indeed do better than skirt around the issue.
The speeds you posted are not taken during the core time in question and you have no updated measurements since Apr 5.
In my case the 4-12 slowdown started around Apr 25. Do yourself and ourself a favor of honesty and take measurements now (aka today) between 4pm and 12AM EDT.
If you truly do not have any reduction in speed to 100Kbps I am sure you will in no time because I will jump on your sat & transponder in no time (and so will everybody else).
HNS Exec Cust Care has confirmed (!) that 75% (!) have traffic shaping going on and they (HNS) hope that churn and attrition will move people away.
HN is loaded with debt and can't afford to buy more capacity (ie no more debt/loans) and MUST bring Spaceway to generate more (read: NEW) customers and not make existing customers happy. This is not anymore a technical issue, it is a business decision about the survival of the company and how you prove that to investors. Technically they need to keep the system alive so they throttle everyone down, businesswise, they can't buy more capacity.
If you need better service go iDirect or T-1, and your 35 years of satellite experience will say that too.
BTW, re: this ka Band and spot technology, isn't that what WildBlue used and cratered on ??? All fast adopters on one spot beam and then speed goes down to a crawl and the next thing is that they throttle things down.
It is supply (1) and demand (a lot).
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HN7000S - Satmex 6 - 1210 - 0.98m / 2W dish - HughesNet ProPlus | |
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