mongofl
join:2005-02-22
Lithia, FL
 ·Verizon FIOS
edit:
April 8th, @05:05PM
| Brandon, FL PAM's
I have one of the PAM's in Brandon...service so far has been better, but they seem to get the same amount of misdirection as the customer. I had a billing issue, and the PAM had no special number...they just called the normal billing department and sat through the music until a rep came on, then patched me in. Better than before, but still needs some work.
From the actual email I had with my PAM in Brandon, FL.
"I spoke to someone and billing and they can't tell me what the minimum payment required is. They gave me a number and told me I would have to call them and then 3-way you in (that way you're not the one on hold). Will you be available to do this right now?" |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
 ·Suddenlink
 ·Cirtex Hosting
| said by mongofl  :I have one of the PAM's in Brandon...service so far has been better, but they seem to get the same amount of misdirection as the customer. I had a billing issue, and the PAM had no special number...they just called the normal billing department and sat through the music until a rep came on, then patched me in. Better than before, but still needs some work. I have run into this issue with other companies. It's very odd to me, their own reps don't have special numbers to dial, to get right into the system.
I think this is a great idea. Can you imagine having your own personal rep at a company? Sounds almost to good to be true, or free.
Big thumbs up.
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Give me bandwidth or give me death!
»/testhistory/661871/4f240 |
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patcat88
join:2002-04-05
Jamaica, NY | Atleast the rep will know where to lie to CS to get the job done, or tell CS what to click lol |
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artdiva04
@verizon.net
|  reply to mongofl
I am extremely frustrated with Verizon FiOS billing. As with many other customers, I have triple bundle billing for FiOS but I am not receiving my $99.00 a month service as my contract states. I entered this contract on 8/07. They have over billed me consistently since then. My bill is $132.00 per month plus taxes with takes it to $152.00. they are making astronomical profits over billing their customers. Verizon has become the evil empire of this century. They talk about providing customer service representatives when defending themselves in the newspaper, but never provide a phone number or email address to contact these representatives. Try to look on their website or the phone book for a contact number or email for FiOS triple bill package service representatives. The numbers for individual FiOS tv, phone and internet services can not help you with FiOS triple bill package problems. I am disgusted and about to remove myself from this overpriced meglomaniac. I find tv boring, the internet too time consuming to navigate when researching and my home phone needs obsolete. |
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