ninjatutle
Premium
join:2006-01-02
San Ramon, CA
 ·Sprint Mobile Broa..
| hmmm
The rumor mill still turns...Whatever happened to the ATT Wireless data caps that were reported here?
»'Unlimited' AT&T Wireless Data Plans About To Be Capped? |
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supergirl
join:2007-03-20
Pensacola, FL
 ·Cox VOIP
·Skype
 ·Cox HSI
 ·AT&T Southeast
·magicjack.com
| Cox charges $4.95 here for paying over the phone.
Honestly, I wouldn't give payment information to somebody in India.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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telcolackey
The Truth? You can't handle the truth
join:2007-04-06
Death Valley, CA | Can someone post the BBR tech support telephone number? |
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Surfinusa
Premium
join:2001-02-08 | reply to supergirl
ATT wireless is also back to charging 2.00 for detailed billing. |
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53059959
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone | reply to telcolackey
you mean justins telephone number? i'm sure the post would be removed almost immediately if I did, will you take a pm? |
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
 ·AT&T U-Verse
·AT&T Southwest
| said by 53059959  :you mean justins telephone number? i'm sure the post would be removed almost immediately if I did, will you take a pm? LOL I believe it was a rhetorical question, to point out that Broadband Reports also believes that live telephone assistance is a costly resource, despite their mockery of AT&T for believing the same. |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | reply to Surfinusa
what a horrible company. |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
1 edit | reply to MyDogHsFleas
But att is a business selling itself. BBR really isn't aimed as a normal business. but good point non the less.
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3 free for you/3 free for me: Free Stock Trades : PM Me |
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest
1 edit | said by jgkolt :But att is a business selling itself. BBR really isn't aimed as a normal business. Thanks, Mr. Buzzkill.  It was supposed to be FUNNY. Not a perfect little gem of a debate point. I laughed when I saw it, anyway. |
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telcolackey
The Truth? You can't handle the truth
join:2007-04-06
Death Valley, CA
1 edit | reply to jgkolt
What is a "normal" business? Only one that takes phone calls? |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
| Established business I guess? I normally think of att as big business and think of dsl reports as organization. But BBR does have 4 or so employees i think i remember reading. A lot of people here volunteer their time such as the mods.
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Learning how to invest. Sign up to get 3 free trades for you and me each. Personal Message me. Thanks |
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Thaler
Premium
join:2004-02-02
Encino, CA
| reply to telcolackey
said by telcolackey :Can someone post the BBR tech support telephone number? Tech support is a service. Paying/receiving bills is an incorporated "cost" of doing business.
Its a good point you're trying to make, but you're comparing apples to oranges here. |
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mocycler
Premium
join:2001-01-22
Naperville, IL
·AT&T U-Verse
·AT&T Midwest
1 edit | reply to ninjatutle
It's because of junk "news" like this that I place so little credibility in BBR's "reporting" and mostly hang out in the social/tech support forums.
Ironically, another story is also being pushed off as legitimate journalism today:
»FBI Gets DS3 Backdoor Into Verizon Wireless Network?
They accept at face value the word of every unnamed disgruntled employee...anonymous sources...unknown bloggers: Does BBR bother to independently verify anything or do they just cut-and-paste any vaporous rumor that fits their "all big companies & the government sucks" bias?
I'd probably not be as cranked if BBR would be honest enough to post these items as editorials and not factual news reports.
mocycler |
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devnuller
join:2006-06-10
Hollis, NH
| reply to Thaler
said by Thaler :Tech support is a service. Paying/receiving bills is an incorporated "cost" of doing business. Its a good point you're trying to make, but you're comparing apples to oranges here. Perhaps, but everything Internet needs some sort of tech support. More direct services (ISP, VoIP, etc) vs high touch content (Amazon, E*Trade) or even ad revenue based forums (Digg, BBR, etc).
Some have a phone system due to a close customer relationship (Broadband, E*Trade) and some choose to have a cheaper email based interface like Google, ad supported BBR, etc. The later have cheaper costs due to the lower support costs. Basic business decisions.
Welcome to America. Have a nice day. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
| reply to Thaler
All expenses are a cost of business.
Some dumbass telcos and cable operators just choose to itemize their overhead.
With your logic they should also charge for ANY customer service call. It should also be $5 to add features to my account. But no, they just want to cherry pick what overhead to itemize. |
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DivineDark
join:2001-08-30
Oklahoma City, OK
clubs:
1 edit | reply to mocycler
This story is fact because I work for the company and I know its real. What did you think BBR was going to do? Im sure screen shots of proprietary information would not bode well. |
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Thaler
Premium
join:2004-02-02
Encino, CA
| reply to Dogfather
said by Dogfather :With your logic they should also charge for ANY customer service call. It should also be $5 to add features to my account. But no, they just want to cherry pick what overhead to itemize. They'd probably cherry-pick everything they could come across as fees, if given the option. However, I think they'd be hard to make tech support a similar pay-per-call basis. Why? Well if your internet connection doesn't work, then what incentive do they have to keep paying monthlies for "faulty" services? That's why they have customer tech support, and additionally why ISPs don't commonly troubleshoot customer's PCs for them. (Its outside their job scope, and a different product market alltogether) |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | It's all about telcos wanting to mislead customers in their advertising.
They want to sell you on $15 DSL that is $22 or $30 phone service that's really $45. |
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mocycler
Premium
join:2001-01-22
Naperville, IL
·AT&T U-Verse
·AT&T Midwest
| reply to DivineDark
said by DivineDark :This story is fact because I work for the company and I know its real. What did you think BBR was going to do? Im sure screen shots of proprietary information would not bode well. So it's a "fact" because DevineDark from Oklahoma says so?
What I expect BBR to do is what any legitimate journalist would do: Verify the information. For example, a comment from a company spokesperson (not some service rep at an 800 number), or an actual customer bill showing the charge.
And why not a screen shot? So what if it's proprietary? They can be submitted anonymously. If some nameless "disgruntled employee" is going to make the claim they could at least have the balls to back it up with something.
If you want to be in the "I saw it on the internet so it must be true" crowd, then that's your business. I prefer to get my news from sources that at least put half-assed effort into validating the "facts" they are reporting.
mocycler
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DivineDark
join:2001-08-30
Oklahoma City, OK
clubs:
| I was just about to post you a screenshot but then I got a better idea. Since all employees are being instructed to educate customer on the payment administration fee you should just call that 800 number. Its 800-331-0500. Ask if the bill payment fee is going to happen. Then call back until your heart's content.
This is already happening in the southeast market which is in line with the memo and verified by one of BBR's users.
said by cleezee :This is already happening, not waiting until May. I track ATT voice tariffs - it was just filed yesterday for Ohio (effective as of 3/3). Other states filed and listed effective dates as early as last year. But, you can still pay online, at the 1-800 #, or by mail, all without the Convenience Fee. So remember before you call BS on something please take the to understand it just may very well be true. Have a wonderful day! |
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