Happy Customer
@comcast.net
|  CapuNet is G-R-E-A-T.
When I first got ADSL installed I was upset about the latency I was seeing to my first hop. A few months later Covad came up with a solution to fix the problem, and CapuNet got me switched around from Interleaved Mode to Fastpath immediately.
I went from a 50ms gateway ping to 12ms.
The latency was a deal buster for me, and they were very considerate of my concerns. I tried to get SDSL installed via IBS Networks, since SDSL has very low latency. And even though I was past the 30-day trial period, CapuNet agreed to let me transition over with minimal penalty.
As it turned out, after 5 months, IBS Networks never did complete the install. And whereas CapuNet/Covad let me know when my install would take place AND DELIVERED, IBS/Northpoint always kept me in the dark.
Since Covad fixed my issue, I was more than pleased to cancel my order with IBS. Seeing how they've raised their prices since I placed my order, I imagine they never really did want to fullfill the order.
I've had zero problems reaching Customer Service or Tech Support at CapuNet.
They have a mailing list which reports internet issues and problems.
Overall, they've been extremely responsive.
You *DO* get what you pay for. |
