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[DW4000] ping to DNS IPs fails - help plese! »
« [DW4000] DW4000 gateway/transponder changes?  
page: 1 · 2 · 3 · 4
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sovtman

join:2007-04-20
Marlboro, VT


edit:
February 15th, @04:15PM

Deliberate Limited Bandwidth 4pm to 12am ET

This was buried in another thread, but deserves to be highlighted.

Check this out:

February 15th, 04:01PM - 66/32 kbps
February 15th, 03:59PM - 605/38 kbps
Did the hughesnet speed test twice within two minutes this afternoon. Notice the 90% decrease in my download speed within a two minute span of time.

That's not user congestion that is a deliberate throttling mechanism of some sort!


Sorebackside

@direcpc.com

How about this one:

I've had a dw6000 system for nearly three years now. About a month ago, the system started becoming increasingly problematic during the daytime, but always worked fine late at night. The problem got progressively worse until today when I couldn't get it to work at all. I called tech support, was walked through the process of changing transponders and checking signal strength on the various transponders. The best
signal strength I could get on any transponder was 10.

I was informed that my modem needed to be replaced and that I would have to upgrade to the HN7000s as the dw6000's were no longer supported. I reluctantly agreed to the new modem and the new contract that comes with it. The funny thing is that here it is 12:45 am and the system is now working perfectly with a signal strength of 60.

I had read here before about the speculation that Hughes were crowding people with older hardware onto a very few number of gateways in an effort to force upgrades to the new hardware. I am convinced now that this is true. What else could explain a system that doesn't work during daytime/peak
but works fine late at night when there is less crowding?

So now I'm signed up for another fifteen months and there is absolutely nothing wrong with my existing hardware.

Thank you Hughes, may I please have another?

sboe

join:2004-10-08
Prentiss, MS

reply to sovtman
You are correct. Since the original thread I have ran several test before 4Pm and after as well as 12am. There is no doubt they are doing it on purpose. Ive called and got the we don't guarantee speeds. If you show one good speed test in a 24 hour span they will tell you that your system is working fine. I have 2 months left on this contract and I will make a change.
--
HN7000s/Pro+/G16 99 West 970 MHz/Vista Home Premium/Linksys wired router/Athlon 6000+/.74 dish


Taz480

join:2006-09-13
Swisshome, OR
reply to Sorebackside
BTW, you may wanna check back with them to be sure but HN doesn't do 15 month contracts anymore, it's 24 months. Maybe they do 15 for upgrades but I don't think so. I could be wrong.

B212

join:2007-09-19
Mesa, AZ

reply to sovtman
Here is your answer: Hughes has flow control, and when it is "on" you will have lower speeds...

FAP in effect NO
Flow control in effect NO

You can check your bandwidth:

BW allocation percentage 9 MARGINAL

»192.168.0.1/fs/advanced/advanced.html

Diagnostics
Hourly History
click on uplink check mark
scroll down

sovtman

join:2007-04-20
Marlboro, VT

said by B212 See Profile :

Here is your answer: Hughes has flow control, and when it is "on" you will have lower speeds...

FAP in effect NO
Flow control in effect NO

You can check your bandwidth:

BW allocation percentage 9 MARGINAL

»192.168.0.1/fs/advanced/advanced.html

Diagnostics
Hourly History
click on uplink check mark
scroll down

I can't actually confirm that "flow control" = YES corresponds to slows between 4pm and 12am ET for me. If any one has confirmed that, would love to hear about it.

sovtman

join:2007-04-20
Marlboro, VT

reply to B212
3:57pm
February 16th, 03:57PM - 728/88 kbps
BW allocation percentage 21 GOOD
Flow control in effect NO GOOD

4:02pm
February 16th, 04:02PM - 77/38 kbps
BW allocation percentage 7 MARGINAL
Flow control in effect NO GOOD


Definitely see the BW allocation go down in a hurry. (Assume that is Bandwidth allocation.) But didn't see any change in the Flow Control status.


Arion

join:2006-07-09
Marquette, MI
·HughesNet Satellit..

reply to sovtman
So whats the big surprise?? Nothing nefarious here. During peak time useage when everyone is on their system the speed go's down. It keeps the system from crashing. Unfortunately were on a shared bandwidth system and unless you have very deep pockets that is the price you pay for having any satellite internet whatsoever.
--
HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram /Dual Boot WinXP Pro/LinxuS / Firefox 2.0.0.6


Vtblues
if you can't get out of it, get in to it
Premium
join:2006-05-29
Brookfield, VT
clubs:
·HughesNet Satellit..

said by Arion See Profile :

So whats the big surprise?? Nothing nefarious here. During peak time useage when everyone is on their system the speed go's down. It keeps the system from crashing. Unfortunately were on a shared bandwidth system and unless you have very deep pockets that is the price you pay for having any satellite internet whatsoever.
Plus it seems like a whole bunch of speculations and assumptions are being made about various values in the advanced diagnostics.
--
I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer

sovtman

join:2007-04-20
Marlboro, VT

reply to Arion
said by Arion See Profile :

During peak time useage when everyone is on their system the speed go's down. It keeps the system from crashing.
But Arion, your language is far too passive. "Everyone" does not get on their system between 3:59PM and 4:01PM. That argument just doesn't make sense.

I understand shared bandwidth; I get it. But systematically reducing my speed by 90% for 8 hours a day, well it just isn't right.

I remember just a few months back, folks cheering the new FAP policy because it sped things up during prime time. But, now I get slower speeds than I ever have gotten in the evenings, and I've am a totally compliant non-fapper!



Simon3

@direcpc.com
reply to sovtman
»www.ripoffreport.com/reports/0/3···5532.htm

Here everyone goes file a report

sovtman

join:2007-04-20
Marlboro, VT

reply to Vtblues
said by Vtblues See Profile :

said by Arion See Profile :

So whats the big surprise?? Nothing nefarious here. During peak time useage when everyone is on their system the speed go's down.
Plus it seems like a whole bunch of speculations and assumptions are being made about various values in the advanced diagnostics.
Actually, I posted the advanced config stuff because I was hoping to get some insight from others...

But... I saw the underlying phenomenon with my own eyes. I was downloading a podcast a little before midnight, it was crawling along. At midnight, the speed just shot up, and downloaded the rest in less then a minute. That isn't speculation --- I saw it will my own eyes. And I have confirmed it with the hn speedtest at least two times.

I only jump on this board when I have a problem. This is a problem.


Simon3

@direcpc.com
»www.direcway.com/HUGHES/Doc/0/SI···1206.pdf

Explains what flow control is very breifly though

sovtman

join:2007-04-20
Marlboro, VT

said by Simon3 :

»www.direcway.com/HUGHES/Doc/0/SI···1206.pdf

Explains what flow control is very breifly though
Thanks! Every little bit helps.

There is always the distinct possibly that hn is so inept that this is a bug in the system. Hard to fathom a company that would anger customers with more a stringent FAP policy in MAY (to "improve" peak usage congestion) only to systematically and deliberately throttle prime usage in JAN.

It just doesn't make sense.

So, would love to see speed tests from others at 3:55pm ET and at 4:05pm ET. See if there is any pattern here.

Please post if you do so.


Vtblues
if you can't get out of it, get in to it
Premium
join:2006-05-29
Brookfield, VT
clubs:
·HughesNet Satellit..

reply to Simon3
said by Simon3 :

»www.direcway.com/HUGHES/Doc/0/SI···1206.pdf

Explains what flow control is very breifly though
Thank you Simon3. sovtman, this is a problem, a big one.
It's become pretty obvious that Hughes has screwed the pooch on this.
--
I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer


vet

@sperry-marine.com

reply to Arion
said by Arion See Profile :

So whats the big surprise?? Nothing nefarious here. During peak time useage when everyone is on their system the speed go's down. It keeps the system from crashing. Unfortunately were on a shared bandwidth system and unless you have very deep pockets that is the price you pay for having any satellite internet whatsoever.
At $180/mo, Business Internet does not get you any faster page loads or ping times.

But it does give you consistently fast downloads.


Arion

join:2006-07-09
Marquette, MI
·HughesNet Satellit..

reply to sovtman
Some of you are having severe problems and I understand that. But believe it or not your the exception and not the rule. Perhaps as spaceway comes on line some of the problems will gradually be mitigated...I don't know. But there is nothing at all unusual about speeds sometimes slowing dramatically during prime time and then coming back up as we come out of it.

I have been getting well above my plan speeds most of the time and then it will drop sometimes below sub 300 kpbs during peak useage. I'm on the pro plan and should get 1000 kbps down off peak and the test I just ran again put me 50% above my plan speeds.

:::.. Download Stats ..:::
Download Connection is:: 1658 Kbps about 1.7 Mbps (tested with 2992 kB)
Download Speed is:: 202 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2008/02/18 - 6:27am
Bottom Line:: 29X faster than 56K 1MB Download in 5.07 sec
Tested from a 2992 kB file and took 14.782 seconds to complete
Download Diagnosis:: Awesome! 20% + : 70.23 % faster than the average for host (direcpc.com)
D-Validation Link:: »testmy.net/stats/id-K76HA450O
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; InfoPath.2) [!]

Having speeds of 90% below the plan like Sovtman said he was getting certainly isn't right and needs to be looked at but these sort of problems are not system wide. It seems like it because of the problems we see here being posted about but very few customers come to these sort of boards and post. Most of those that do have problems or they wouldn't be coming here. Too bad you have to navigate through Indian "tech" support that doesn't know more about the system than you do.
--
HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram /Dual Boot WinXP Pro/LinxuS / Firefox 2.0.0.6


jackpot316

join:2004-05-21
Hertford, NC

reply to sovtman
February 17th, 03:58PM - 66/33 kbps

February 17th, 03:56PM - 39/48 kbps

February 17th, 05:46PM - 164/35 kbps
I should have some real good ones for you today school is out around here so the net will be hot and the bandwidth throttled down so get ready. Bottom line it's just to many people for what they can accommodate They over sold their bandwidth.
I can only see one fix and that is to lower the fap even more. I really hate to say that,I am like some I need all I can get with what I use the net for.
But something has to give or come up with some type of time limit or something different, But now everyone can just drop hughes and leave me to have all that nice bandwidth for myself then I might see for once the speed I pay for.


how can that be

@direcpc.com

reply to sovtman
I dont understand aron how your speeds are above plan I have never seen speeds above plan and I have the same as you Do you by chance sell Hughes products or have a secret to success you care to share as i also have experianced these speeds at those times sense november

why all of a sudden is there a sudden rush to hughes because thay are so cheap and offer a product that people want? or realy is it over crowded and until spaceway comes online their are no where to put these new customers....

I have been with hughes for years and until November service has always been good but way to many are experiancing low speeds hughes has not added any new transponders so where are these new customers going ???Many are here to help and they are saints but beware of those who sell hughes or instal the systems hughes is there bread and butter


jackpot316

join:2004-05-21
Hertford, NC

reply to jackpot316
February 18th, 01:01PM - 30/36 kbps
February 18th, 12:59PM - 43/75 kbps

I am not fap But it sure looks like it, kids everywhere are out of school today and youtube and the music sites are hot and bandwidth is cut down because of this.

And there not a thing we can do about it, but take it or move where we can get some other type broadband
It is getting worse everyday speeds or slowing down more and more and the time where we get the best speed are getting smaller. This is all due to over sale By greedy hughes so what if a few thousand people call in and complain a day, They just give us a read script Like

"sorry we have tecs working on the problem and we will contact you in a few days" I know pretty much everyone has went through this same thing I have.
Forums » Satellite Connectivity » HughesNet Satellite[DW4000] ping to DNS IPs fails - help plese! »
« [DW4000] DW4000 gateway/transponder changes?  
page: 1 · 2 · 3 · 4


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