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TriCity Wa

@charter.com

2 edits

Need help troublshooting random disconnects

Okay troubleshooters, here is my problem: Random disconnects at the modem. Specs are as follows:

Moto SB5101

Downstream:

723000000 Hz
SNR: 38.4 dB
Pwr: This one bounces between -4.0 to +2.5 dB

Upstream:

CH 4
Freq: 31296000 Hz
Pwr: This also bounces from 38 dB to 55 dB

Thought, suggestions. Is it my inside cable that could be the culprit? The house is 5 yrs old, and the outlet I'm using has not be in use prior to today. Any other details I can provide as needed.

[Mod Note: post moved to create a separate topic. skj]


defiant
MVM
join:2000-09-04
Monroe, MI
kudos:2

The downstream is fine; the variance you are seeing is normal. However, the upstream is your problem. Could be a loose coax connection somewhere, bad splitter, poorly installed connector, crimp-on/twist-on fittings, or damaged run of coax to name a few possible causes.



TryCity Wa

@charter.com

reply to TriCity Wa
I was afraid of that. I'd almost be that there is a staple in the cable somewhere in the middle of the house.

I'll probably just run a new coax from the box to this culprit outlet and see if that makes my life easier.

Thanks!


daveinpoway
Premium
join:2006-07-03
Poway, CA
kudos:2

You should have no more than one splitter between where the cable enters the house and the modem's input. Splitters should be good-quality (not Radio Shack or WalMart) 5-1000 MHz units. Cables should be RG-6 (preferably Quad-Shield) with compression (not twist-on or crimp-on) connectors.


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