rseiler
join:2001-11-01 | reply to jackr
Re: 3 months with Acanac so far...not impressed at this point
Out of curiosity, do you recall if that move did anything to get your Margin numbers up or were you still mired in single digits? |
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jackr
join:2004-03-10
Barrie, ON
 ·3 Web
·Rogers Hi-Speed
 ·Acanac
| reply to jackr
Just to quell any potential arguments,
I took the modem outside and plugged it directly into the DMARC. Not sure about the old ones, but the new ones come equipped with two jacks inside the actual box. You open it up and you can plug in a telephone, or in this case the modem, and test it right there. Saves having to go through your entire house to find out if it's a boundary problem. Point being, I got exactly the same results plugging my 2700HG-B gateway (connected to my laptop) that I did with my interior connection. It's not the interior run, it's the 4 plus kilometer run to wherever Bell's got me plugged in to. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
1 edit | reply to mac dude
The length of cable between the modem and the jack should be as short as practical ... because it's not twisted pair cable ... so that can cause problems, but the effect over that distance compared to other possible line problems is quite small, unless you run it near some source of interference. |
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jackr
join:2004-03-10
Barrie, ON | reply to mac dude
It's 12 feet. It's not too long.  |
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mac dude
join:2006-03-18
Toronto, ON | reply to jackr
what is 3.5 meters?
If it's the connection between the phone jack and the modem, that's too much. Should be short as possible. 6 feet or less.
--
I am one hit song away from a million dollars. |
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jackr
join:2004-03-10
Barrie, ON
·3 Web
·Rogers Hi-Speed
·Acanac
| reply to rseiler
Thanks for the interest rseiler, but, the connection is brand new. New jack, new wire, even a brand new dmarc. The Bell technician was just here two weeks ago to install the dry dsl. He installed the new dmarc at that time, and all the rest was brand new (Separate line instead of bundling the dry dsl on the outer pair). Nope. It's all new. The run is approx 3.5 meters.  |
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rseiler
join:2001-11-01
| reply to jackr
Jackr, have you accounted for the wiring and connections in your house? Your Margin figures shouldn't be below 10 -- try getting them to 12 at a minimum, maybe 14 if you can.
You can usually accomplish modest gains by shortening cable lengths, eliminating unnecessary splitters, ensuring connections are solid, ensure proper filtering, etc.
I'm a little surprised that your connection isn't intermittent. |
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bohn
join:2006-05-30
Scarborough, ON | reply to jackr
That's partly true. Sympatico gives top priority to whoever pays the most. I downgraded my line from ultra to high speed and watched them sewer me for that move before cancelling my account. |
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jackr
join:2004-03-10
Barrie, ON
·3 Web
·Rogers Hi-Speed
·Acanac
| reply to HiVolt
Thanks Hi Volt. I'm under the impression that Bell has some sort of sinister agenda reserving their hi speed connections strictly for Sympaticos use and dumping the crap connection on the resellers. I wouldn't be surprised. My torrents (if and when) are about the same as they were on Rogers though. Hopefully, Rogers will get there torrent mess straightened out in the near future, and I'll go back to paying more, but at least enjoying the speed. |
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HiVolt
30
Premium
join:2000-12-28
Toronto, ON
clubs:
·TekSavvy Solutions..
·Bell Sympatico
| reply to jackr
said by jackr  :I got spoiled using Rogers Hi speed and unrealistically expected the same rates on DSL. Speed test results Unrealistically? It sucks you have a bad line, but shit happens. That's how DSL works, everywhere... Rogers is fast but only for what they deem is appropriate. If you're into any kind of P2P on Rogers, it's a nightmare.
--
GO LEAFS GO! |
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jackr
join:2004-03-10
Barrie, ON | reply to nyt
I got spoiled using Rogers Hi speed and unrealistically expected the same rates on DSL. Speed test results
 |
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nyt
join:2003-02-20
france
| reply to jackr
Either his line has an LTR flag (line transfer remote) set or not.. if he is already on a remote, tough luck.
and stating that 2496 is barely faster than dialup isn't really helping his case. I sugess he connects back his 56k line if he needs to be reminded how slow it is  And since Acanac price is barely over 56k prices anyway (and below wholesale cost too), good luck to find a decent alternate on DSL.
--
B2B2C HighSpeed »www.b2b2c.ca |
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HiVolt
30
Premium
join:2000-12-28
Toronto, ON
clubs:
·TekSavvy Solutions..
·Bell Sympatico
1 edit | reply to The Flash
said by The Flash :Vendor: {GSPN} Doesn't that mean he's on a remote already? That's been the case for most people who have been switched on remotes, yeah... Unless they are using Globespan DSLAMs in an actual CO.
Alcatel DSLAMs read ALCB as the Vendor.
--
GO LEAFS GO! |
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jackr
join:2004-03-10
Barrie, ON | reply to The Flash
Globespan? |
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The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON | reply to jackr
Vendor: {GSPN}
Doesn't that mean he's on a remote already? |
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jackr
join:2004-03-10
Barrie, ON | reply to R0CKY
Thanks Rocky. I'm in negotiations with Acanac to do just that. I can't get a straight answer from Bell though, if I'll get the promised speed. Seems no one wants to commit. I hadn't though of your wording though, so I'll give that a try. |
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jackr
join:2004-03-10
Barrie, ON
·3 Web
·Rogers Hi-Speed
·Acanac
| reply to Gwai Lo Dan
Nothing unfortunately.
Paul's a good guy, but I'm disappointed that I can't get the speed issue resolved. He has offered several solutions (installing the dry dsl as one to see if they'd put me on a closer remote, and offering to sign me up with Bell for a month to see if they'd connect me to a closer remote) but, the main issue is why should the customer have to jump through so many hoops to get this resolved. It should be apparent that Bells not provisioning their 2nd level partners with proper connections, and are reserving connections within the remotes for use by Sympatico. Make an issue of this with the CRTC, push Bell. It's Acanac that'll pay for this in the long run, so Acanac has less to lose. |
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Gwai Lo Dan
join:2007-01-24
St Catharines, ON
 ·CIKTEL Telecom
| reply to R0CKY
Rocky's suggestion has been mentioned by a few people a few times. Sad if it works, in a way.
I did a search because I recalled reading a couple months ago that Acanac had a similar issue with a customer....only to find that it was you!
»How about acanac?
So Acanac wasn't able to get anything resolved? What came out of the May 30th meeting that Acanac was having with Bell? |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| reply to jackr
Hmm... Here is a work work-around that sometimes works.... Call Bell Sympatico, tell them you are interested in trying one month of service, but aren't sure if you are going to go beyond that as the previous provider wasn't able to improve your signal.
Tell them, "I'd be interested in moving but only if you can moved me to a closer CO or repeater to get better speeds... Otherwise, I'm thinking the only alternative is to move to cable at this point". See if they cave in, cancel the service after one month, once moved to the new node, and if you want to switch to another provider, give'er.... It should only be a matter of a billing change from there in the background, so you should be able to keep the new setup when transferring away (...just make sure to make the next ISP aware of what was done).
Ahumm.... Please burn and delete this message as it will self-destruct in 5 seconds... it never existed! 
Rocky
--
TSI Rocky - TekSavvy Solutions Inc. |
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Scoop
join:2006-08-05
Ottawa, ON | reply to jackr
If there is a remote in the area Teksavvy would try to get you onto it. Since you're stuck with Acanac for the remainder of the contract I would continue to pursue this with them. |
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