Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
| reply to Jim Bob Jr
Re: Earthlink is outsourcing the last of it's US techs
said by Jim Bob Jr :
Earthlink is outsourced almost completely through a company called WEST telecomunications, You sure that is not West Corporation as they provide a combination of fixed location and home based call center support for a number of Cable ISP's already.
Wayne
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If you cannot fix it with a buttset and some beanies you ain't a technician. |
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chitownvet
join:2006-11-13
Chicago, IL
| I fail to see the logic in this decision. If the ultimate long term goal for the company is a dissatisfied customer base, unintelligible and unskilled tech support people, incredibly long waits for phone support, and expecting the customer to do more than 50% of his own tech support than I guess they might be successful in their minds. As long as they milk it for all the profit they can get. Word will get around fast and they will fall like a lead zeppelin.
Personally I won't stand for it, I'll leave as soon as I can if a better option comes my way, or if I have to solve my own problems on my own time (as I have a few times already, with the help of this much needed forum!). |
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haditwtechsuppt
@wholefoods.com
| reply to Splitpair
Wow, please post exactly the name and which providers are using them - it was such a completely unacceptable experience (i cried, i began having acid reflux at 2AM), i don't want to go to any internet provider that has that same setup. I felt like a freshman at a frat party... |
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