neufuse
join:2006-12-06
Indiana, PA
 ·Comcast
1 edit | Abuse line calls us because we CONTACTED the business dept?
What in the world is up with this...
we called the business department last month to get prices on business class lines and such. Today I get a call from the Abuse line! (if you remember my last rant they cancelled us) saying don't call them basically... wtf? |
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Jahntassa
What, I can have feathers
Premium
join:2006-04-14
Conway, SC | For getting prices on the business lines: »www.comcast.com/business/
I'm currently paying $106 for Comcast Workplace - Standard with 5 Static IPs. |
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sonofjay
Mission Accomplished - Bush May 1, 2003
Premium,MVM
join:2001-05-14
North Attleboro, MA
 ·Vonage
·Earthlink Cable Mo..
| reply to neufuse
So let's get this straight..
1) You call Comcast Business sales inquiring about their business products?
2) You get a return call from Comcast Abuse telling to stop calling Comcast Business?
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Mission Accomplished |
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Homebrew1994
Betzwood Basement Brewery
join:2001-11-15
King Of Prussia, PA
1 edit | said by sonofjay  :So let's get this straight.. 1) You call Comcast Business sales inquiring about their business products? 2) You get a return call from Comcast Abuse telling to stop calling Comcast Business? I do not remember seeing the original rant from neufuse, but I remember a couple from a Bluebsh in Indiana, PA.
»Comcast cut us off
»Business account...
I think that the OP was cut off by the abuse dept for excessive bandwidth. What really happened was never clear to me as story did not seem to come out straight.
Half way through that thread, bluebsh left the thread, and responses started coming from neufuse. I am guessing they are somehow connected if not the same person.
Since then the OP has tried various ways to get hooked back up. My guess is they are tired of him calling in and let him know that they will not hook him back up. Period.
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My other cyber-pasttime, Where's George
Miserable Failure |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
1 edit | reply to neufuse
Im still confused from your last rant about :
Getting a call from Abuse stating to stop using your VPN and you stating you only use about 20gb. Then on the next page of your rant you state Comcast said you use 60gb to which you responded on this forum that THAT number is LOW because you are a developer and move GB's a day for work. ( so either you are using 20, or 60 like Comcast said, or MORE then 60 like you state.. even though you also state you only use about 20.. )  »[Bandwidth Abuse] comcast asked us not to use VPN
Then after being pressed by posters stating that Comcast probably didnt call you and ask you to stop using your VPN you gave up that you told them you use the connection for AIM, Chat and general browsing and your VPN. Which by default means most of that bandwidth obviously comes from your VPN.. to which your provider asked if you wanted to upgrade to a business account since thats what you were mainly using your connection for.
All these abuse threads are so convoluted and people wonder why they get raked over the coals when they feel like victims. The facts never come out until pages and pages of back and forth.
The last abuse thread was the same, pages and pages later we all find out the "alleged abuser" has 10 computers and 2 or 3 routers and pushes 5-600GB a month through his dedicated lines and has NO IDEA how his Comcast line could be using any sort of bandwidth. Which if your other boxes are pushing that much data, chances are your main box with Comcast is going to be pulling some duty by default.
But I digress.
Did abuse call him? is there a miscommunication? Did they actually call and ask that he STOP calling them? Who the hell knows. Im not even sure he knows. Last thread he stated all the ABUSE calls came from a Comcast Business number, now the Comcast Abuse is calling him asking him not to call Comcast Business.
its all too confusing for anyone to give a crap about..
my .02 
Bottom line, people use bandwidth everyday, people sign up and use business accounts everyday. If the same person has continuous issues with both Im less likely to look towards the provider.
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CableFAQ.org/Technicians Unplugged
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neufuse
join:2006-12-06
Indiana, PA | reply to Homebrew1994
it was a while ago... a lot of us in indiana got cut off in the last 3 months... |
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neufuse
join:2006-12-06
Indiana, PA
·Comcast
| Comcast abuse just called us back again after out message we left them asking what this was about, and they said "you are not eligable for any of the packadges except the enterprise packadge"..."there is a $1,500 a month service charge and $10,000 setup fee" wtf?! are these people insane? |
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Homebrew1994
Betzwood Basement Brewery
join:2001-11-15
King Of Prussia, PA
| said by neufuse :Comcast abuse just called us back again after out message we left them asking what this was about, and they said "you are not eligable for any of the packadges except the enterprise packadge"..."there is a $1,500 a month service charge and $10,000 setup fee" wtf?! are these people insane? "enterprise package"??
What is that supposed to be?
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My other cyber-pasttime, Where's George
Miserable Failure |
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bluebsh
join:2003-11-23
Indiana, PA | that is what I would like to know, but I said no thanks when they said the price |
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rody_44
Premium
join:2004-02-20
Quakertown, PA | reply to neufuse
my guess would be fiber ran straight in. |
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NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
Murfreesboro, TN
·Vonage
 ·Cingular Wireless
·AT&T CallVantage
 ·AT&T Southeast
3 edits | reply to Homebrew1994
said by Homebrew1994 :"enterprise package"?? What is that supposed to be? »www.comcastcommercial.com/index.···temid=36
said by Comcast Enterprise Internet Service :
Cost-effective, symmetrical, dedicated Internet access that is easy and fast to upgrade. With Comcast, link your existing LAN infrastructure to the Internet and scale in 1Mbps increments with no traditional local loop charges.
Leverage our extensive fiber network for a reliable and scalable connection to the Tier 1 Internet backbone. With Comcast Commercial Services’ Ethernet interface get true plug-and-play compatibility and turn the Internet into a responsive business machine.
»www.comcastcommercial.com/index.···temid=37
said by Comcast Enterprise Network Service :
Seamlessly link your facilities with a secure Metropolitan Area Network(MAN). Exchange data between remote sites at speeds up to gigabits per second and command your traffic while Comcast Commercial Services manages the connectivity.
Support your varying application needs with real-time traffic prioritization. Deploy performance sensitive, mission critical applications with confidence. Get true any-to-any connectivity and integrate new sites without reconfiguration or additional capital.
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We can never have enough of nature. We need to witness our own limits transgressed, and some life pasturing freely where we never wander.
Test your firewall. |
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Homebrew1994
Betzwood Basement Brewery
join:2001-11-15
King Of Prussia, PA | ahhh
I tried googling Comcast Enterprise Package and didnt find that. Its all in how you search. |
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sago
join:2001-12-19
1 edit | reply to neufuse
Sounds like the op had abuse mix up his IP with someone else's (63.8 gigs by the 9th of the month), just like with the other person.
They probably talked, and one thing led to another, and instead of giving him a counter, and a formal policy, abuse tried to blame it on VPN (just as a conversation-starter, or whatever).
"Well, cut down on the VPN, these bandwidth numbers are outrageous", etc...
It sounds like abuse has the bandwidth numbers from the wrong IP (again). That's why none of this makes sense.
And seriously, if abuse thinks you're pulling down 63 gigs every 9 days and you start questioning whether it's VPN, you can bet they're going to tell you to stop using it.
Obviously, they're there to figure out why these bandwidth consumption rates are so high, and what to do about it. If OP had said "my kids just got a new laptop", abuse would have probably had a conversation about what the kids might be doing with that laptop.
As it was, the conversation was about VPN, and it doesn't make sense because the wrong numbers are assigned to the wrong IP. They're probably contacting the wrong person.
That's what it sounds like to me, anyway. OP probably uses up less than 100 gigs total (if that) and would never have heard a peep if his IP addy hadn't got mixed up somewhere along the line with someone else who's going nuts with the data transfer.
No matter what OP does, the numbers won't change, because it's not the OP doing it.
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE | reply to neufuse
oh yea, cause there are two people with the same name, same physical address, same SSN, same MAC address, and same (dynamic) ip.....RIGHT!!!!!!! you nailed it!!!! |
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sago
join:2001-12-19
1 edit | said by gar187er :oh yea, cause there are two people with the same name, same physical address, same SSN, same MAC address, and same (dynamic) ip.....RIGHT!!!!!!! you nailed it!!!! No, they get it mixed up for some reason (see the other post "Comcast cut us off") - the name is right, the address is right, but the bandwidth readings are attributed to the wrong person.
SOMEONE is downloading 300+ gigs a month, but it's not the person they are calling and threatening to cut off (and then cutting off).
They call the poor subscriber, tell h/er to cut back drastically, when that particular subscriber has only been downloading less than 30 gigs (certainly not 200-300+) for the past few months or longer (not to mention that Comcast is their only viable broadband option), and next month the abuse dept. gets the same mixed-up erroneous data that this particular subscriber has been downloading 200-300+ gigs again, and therefore the wrong individual, who is not "abusing" the service at all, gets cut off. This is one very good reason why if a cable co (or any other ISP, (e.g., Giganews) for that matter) is going to enforce certain limitations, or count how much a subscriber can download and charge that subsciber accordingly, or terminate that subscriber, that subscriber ought to be provided with a counter or some other official progress meter so that s/he can adequately gauge if h/er account has been hijacked or if there is some other inconsistency or error at play.
Comcast's refusal to make this type of information available could very well make an innocent subscriber a victim of everything ranging from a simple computer error, to a sophisticated, organized hack. I am convinced that the only reason Comcast does not make this information available is because Comcast is convinced that it would be too expensive to do so. But hey, Giganews has an elaborate system that even estimates your usage for the month right from the start of the month. This CAN be done, and it's a good idea. Furthermore, it probably doesn't cost as much as one might think. Forget about enforcing or stating limits - no one has to state or enforce official caps in order to provide people with a counter... it would only raise consciousness about the issue of being kind to your neighbors and not hogging all the available bandwidth. The situation as it stands today leaves every subscriber without a method of double-checking data -- information that they are being held accountable for, and over which, they may lose their only broadband option. This is an unfortunate situation indeed.
There's nothing the OP can do (that's my theory at least). The bandwidth the OP is accused of using is being used by someone else and there's a mixup somewhere. There is nothing the OP can do. The OP will get cut off. This is because the data is incorrect. This is because the abuse dept. is mistaken. Sure... someone is downloading all that stuff... but it's not the OP. That's my theory, at least. And if you think about it, it makes the most sense, seeing as how it's happened before. There is no better explanation as to what is going as, as far as I can see. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA | reply to neufuse
its simply them telling you you should have received a biz. account BEFORE they shut you down for a year and forget about it now. all the abuse threads turn out the same. bullshit after bullshit. |
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rody_44
Premium
join:2004-02-20
Quakertown, PA | reply to sago
a lot of people get abuse warnings, very few actually get shut off. |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to sago
said by sago :No, they get it mixed up for some reason (see the other post "Comcast cut us off") - the name is right, the address is right, but the bandwidth readings are attributed to the wrong person. SOMEONE is downloading 300+ gigs a month, but it's not the person they are calling and threatening to cut off (and then cutting off). If you read the rest of that thread the poster also stated in March or so he set up bandwidth monitoring but his posts show HIS bandwidth that he monitored going all the way back to before December.
Youll also note that the poster has 10 computers and 3 routers. Im sure thats not all for curing cancer. Thats a heavy duty network.
You will also read more into the thread and find out the poster runs a business using another ISP and he pushes 5-600GB a month and wanted to use Comcast Business as a backup. What are the chances his Comcast Residential was his previsou back up until he got contacted about bandwidth?
Again, with all these abuse threads we only know what the posters tell us.. and by this point I think we all know there is most always a whole other side of the story and little details like 5-600GB data transfers, 10 computers and 3 routers and conflicting usage statistics getting in the way of the poster being a "victim"
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CableFAQ.org/Technicians Unplugged
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sago
join:2001-12-19
| reply to neufuse
Well, OP is obviously connecting to a business location with his home line, there's no doubt about that. He probably does use more bandwidth. But is it too much? And how much is it? We'll probably never know. Does abuse know? Does the customer know?
This is the information age. There is no reason these things need to be secret. Every subscriber should be able to log on to comcast.net and see their bandwidth consumption for the current month, and for previous months as well. This is the information age. There is no reason to not have this information available.
I've done the same thing every time -- questioning - "Is this customer wrong?" "Is this customer lying?" "Is there something going on here that isn't right?"
And you know what, I'm not doing that anymore. I shouldn't have to do that in order to understand what's going on.
Always blame the customer. Not just once, twice, three times. Every time. Every time someone complains about this the answer was getting to be the same. I was going through the same process. Trying to find holes in the customer's story, trying to get to a "oh, yeah, but he's doing THAT..." kind of thing. Today, I'm just wondering if it's possible that EVERY customer who complains about this is wrong. It seems to me that can't be right. Is there a way to get to the bottom of this without turning against the customer?
Is there a way to handle this without all the confusion? Giganews has "unlimited" accounts, but they still have counters - for the month, and for each month as long as you've been signed up with them. Counters don't necessarily have to mean limits. There certainly must be better ways to deal with the situation, more professional ways (such as charging people more money).
If you think about it, Comcast is in the business of selling bandwidth. That's what the internet is. Bandwidth. Zeros and ones, coming in and out. When you already have a customer connected and set up, and they need to use a little more than other folks -- 200 gigs a month certainly isn't going to cause massive congestion -- maybe it's best to find a way to accomodate that customer, instead of booting the customer to accomodate Comcast? The customer wants bandwidth, and if the customer is willing to pay for it, why should Comcast not provide it? Perhaps if the price is too steep, the customer will try to cut back to save money? Why not put a money value on the bandwidth?
There's gotta be countless ways to handle this situation in a better way than in the way it's being handled, which just creates confusion and all kinds of things.
I just question the wisdom of always questioning the customer, having to play private eye to get the the bottom of exactly what types of rules we as Comcast subscribers are being held accountable to.
I think we all just want to know what's going on, and it's just getting to the point where always questioning the customer and always doubting the customer just isn't cutting it anymore.
Certainly, Comcast should be able to easily accomodate up to 300 gigs per month. It's not that much. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| "Certainly, Comcast should be able to easily accomodate up to 300 gigs per month. It's not that much."
Really?
I think its an enormous amount.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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