how-to block ads
|
dlsauers
join:2005-10-25
Wellston, OH
1 edit |  [Boost Mobile] Text Message Problem on i275
Any one have an idea who to speak to at Boost to resolve the problem below.
NONE of the CSR's are knowledgable enough to resolve this.....They think putting me on hold and I will go away.
Problem started when I had to change phones from an i285. I chose to use an i275 I had around and different SIM. (SIM and phone were cancelled and released by Nextel and Boost)
Called Boost, an EXCELLENT lady in CS did a FANTASTIC job! Took SIM # and IMEI number, did a master reset and reboot phone, all is good there. No problems getting calls or DC.
The problem is getting text messages via the web site or via the email
If I goto NEXTEL's site and send a message via the web form it comes thru as a SMS, fine.
Going to Boosts site to send a text or to 1234567890@myboostmobile.com email results in the error message below.
Any one have an idea on how to resolve this???? Who I can speak to? CSR's and supervisors were a waste of my time.
Boost's firm answer is to tell me that the phones are imcompatible....OK. RIIIGHT! Its iDEN and its Nextels network.
Checking my.nextel.com shows my account:
Included with your plan
PDS Application
Boost Two-Way Messaging
Three Way Calling Restriction
Call Waiting Restriction
Call Detail
Call Forwarding
Caller ID
Nextel Direct Connect
Domestic LD Rate $0
Direct Connect Cross Fleet
International Direct Connect
SMS Text Messages
Anytime Minutes
Packet Data Usage
Nationwide Direct Connect(SM)
Text Messaging
Data Usage
VoiceMail
Additional services
Boost Private
This is the error message:
quote:
This Message was undeliverable due to the following reason:
Your message was not delivered because the destination computer refused
to accept it (the error message is reproduced below). This type of error
is usually due to a mis-configured account or mail delivery system on the
destination computer; however, it could be caused by your message since
some mail systems refuse messages with invalid header information, or if
they are too large.
Your message was rejected by [170.206.xxx.xx] for the following reason:
Message rejected - Airnote loop detected
The following recipients did not receive this message:
Any help would be great! Thanks in | |
Boomerang86
Got FUD?
Premium
join:2002-10-18
VampireState
clubs:
 ·Time Warner VOIP
 ·RoadRunner Cable
·RoadRunner Cable
 ·FrontierNet Intern..
2 edits | You're not the first Boost customer to need to be turned over to Nextel CS to resolve a text messaging issue, unfortunately. I was there a couple years back. Then the issue was a phone number change; they had me regenerate a security key on my i60c (there's a sub menu for that) which solved my problem. Try pressing twice (or pressing and holding) the MENU key and that advanced menu should appear.
I no longer have Boost (wife still does) because I wasn't getting my text massages reliably, sometimes not for a couple of DAYS! It must be an internal issue with Boost servers which the lowly level 1 reps can't help with.
AFAIK Boost is the only national prepaid left with no charge incoming text; I guess you really do get what you pay for.
--
Life is a journey; death is a given. | |
|
