gensai
join:2006-04-15
Seattle, WA
 ·Comcast
| sundays
we aren't open on sundays because we don't get enough calls to support sundays. We barely get enough for saturday. You can e-mail us and will be contacted back. We do have outbound agents on sundays calling customers back with any escalations they were given. |
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ITALIAN926
join:2003-08-16
Stratford, CT | Who are you fooling? Verizon doesnt work people on on Sundays because they dont want to pay overtime. Its that simple. |
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gensai
join:2006-04-15
Seattle, WA
·Comcast
| You're right. There's no point in paying 10 people to work on sundays when they aren't doing anything all day. I've worked sundays in outbound and there have been times there where I've sat there and twiddled my thumbs. I wouldn't pay people to do that either every sunday. |
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ITALIAN926
join:2003-08-16
Stratford, CT
| I dont believe that either. People dont have Voicewing problems on SUNDAYS? Give me a break. If anything, call Volume would be UP on Sundays considering people are home and not at work.
Same goes for Verizons landline business. People would LOVE to schedule Sunday appts, but Verizon wants them to take a day off from work rather than pay a technician overtime. |
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gensai
join:2006-04-15
Seattle, WA
·Comcast
| Ok here's what I'm talking about 51 calls in 4 days time. That's in 2 departments. That is about 1/10th the call volume in any other major verizon department. And that is on their slow day. Average rep for wireless who's right next door get a bit over 100 calls a day. 51 calls in 4 days is not enough to have sundays open. And I'm there 10 hours a day. |
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franknalco
join:2005-01-27
Englewood, CO
 ·ViaTalk
| If you have techs making outbound calls on Sundays, and inbound calls are sooooo sporadic, why not have the techs take the calls? This is suppose to be telephone service - a little more critical to most people than you are seemingly willing to admit. Sounds like a lot of BS to me, anyway. And perhaps the poor tech service correlates directly to how little business you have over the weekends. Why use Voicewing at all if they won't provide support seven days a week? Frankly, there should be a very strictly imposed SLA for all telephone service. |
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WhyZeeGuy
Premium
join:2004-06-06
Flower Mound, TX
| reply to gensai
gensai - you'll never win. Just tell the customer you are sorry you have dishonored them and will commit hara-kiri immediately.
You replied with information we wouldn’t have otherwise known, and that’s good for us and I appreciate your efforts. 
but debating company policy and procedure with the general public is like wrestling with a pig in the mud, you’ll only get muddy and the pig loves it. |
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