Fred32
@cingular.com
| Horrible host
I run a company that does web work for reale state agents. I purchased a reseller account from datapacket to host my clients sites. Since I signed up I have recieved a huge amount of downtime despite the 99.9 gaurantee. In addition they recently had a server crash, resulting in a very long down time. The end result was that all of my clients site files for two of the sites I was hosting were lost. My coompany site came back fine so I did not think there could be to much problem. My clients continued to call one after another asking why thier site was not up. Come to find out all files were lost, datapacket knew about this and didnt even tell me. So much for the claim that they offer daily file back up. Also, the customer service is terrible. They claim to offer 24/7 support. Far from true. It is typically to wait ours after submitting a trouble ticket. They also advertise a 1-800 number. If you call this you might get lucky and be able to leave a message but more than likely wit will ring a couple times and disconect you. I have called at least 100 times and have never spoken to anyone. In the long run they have cost me a lot of money and have caused my clients to go to a different company or to loose trust in me. I absolutely hate datapacket. I could go on and on about the technical problems I have had with them and thier lack of tech knowledge but I am sick of complaining about them and need to focus more time on finding my new host! |
