said by HockeyKid 
:You couldn't wait 1 day to go to the Local Office to get your modem issue fixed?
Also, typically rebate instructions recommend that you make a copy of your receipt for reference. Doing so would have resolved the issue with you having proof that you purchased the modem brand new. The rebate paperwork sounds like an error on your part.
" I made the suggestion that I go buy another modem and comcast can reimburse me for the price."
"I suggested they credit my account for a few months to cover the cost of a new modem."
Now who in their right mind would cover the cost of a purchase a customer made, when all cable companies do not support 3rd-Party modems? Besides, I believe Comcast suggests that you use their modems to cut any confusion on their network.
Huh. This was months ago, but whatever. I went back to comcast after having left them as a customer 4 years ago because of lousy customer service and pricing. This time around, I was giving them a very short rope to which to hang themselves. They succeeded. They treated me poorly and I took my money elsewhere. And I'm very pleased with the results. Sonic's service has been good from the start and Dish's HD content is much better than comcast's.
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